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&, GOVERNMENT OF INDIA, MINISTRY OF SKILL DEVELOPMENT & ENTREPRENEURSHIP, DIRECTORATE GENERAL OF TRAINING, , COMPETENCY BASED CURRICULUM, , INFORMATION & COMMUNICATION, TECHNOLOGY SYSTEM MAINTENANCE, (Duration: Two Years), , CRAFTSMEN TRAINING SCHEME (CTS), NSQF LEVEL- 5, , SECTOR – IT & ITES

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INFORMATION & COMMUNICATION, TECHNOLOGY SYSTEM, MAINTENANCE, (Engineering Trade), (Revised in 2019), Version: 1.2, , CRAFTSMEN TRAINING SCHEME (CTS), NSQF LEVEL- 5, , Developed By, Ministry of Skill Development and Entrepreneurship, Directorate General of Training, , CENTRAL STAFF TRAINING AND RESEARCH INSTITUTE, EN-81, Sector-V, Salt Lake City,, Kolkata – 700 091, www.cstaricalcutta.gov.in

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CONTENTS, S No., , Topics, , Page No., , 1., , Course Information, , 1, , 2., , Training System, , 2, , 3., , Job Role, , 6, , 4., , General Information, , 8, , 5., , Learning Outcome, , 11, , 6., , Assessment Criteria, , 13, , 7., , Trade Syllabus, , 20, , Annexure I (List of Trade Tools & Equipment), , 58, , Annexure II (List of Trade experts), , 63

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ICTSM, , 1. COURSE INFORMATION, During the two-year duration of Information & Communication Technology System, Maintenance trade, a candidate is trained on Professional Skill, Professional Knowledge,, Engineering Drawing, Workshop Calculation &Science and Employability Skill related to job role., In addition to this, a candidate is entrusted to undertake project work and extracurricular, activities to build up confidence. The broad components covered under Professional Skill subject, are as below:FIRST YEAR: In this year, the trainee learns about safety and environment, use of fire, extinguishers. They learns to work with various basic Electrical Components, perform all, functions of Resistors and Soldering, De-soldering practice, able to recognize different types of, Inductors, measure Inductance and uses of Transformer. They know about Capacitor, measure, Capacitance and find resonance value of a circuit. Testing and use of Diode to construct basic, Electronic components. Recognize different types of Transistors and use it as Amplifiers in, electronic circuit. Construct and test of an application circuit using different types of, Semiconductors. Assemble and test various Power Supply circuit. Construct all digital circuit, using logic gates and verify truth table. Familiarize charging of acid battery and verify, connections. Verify internal parts of CRO and use it to measure voltage, frequency, modulation, of modulator/ transmitter. Working with some important Mechanical, Electrical & Electronics, Accessories used in information communication system. The candidate will be able to achieve, the skill to work with Word Processing and Spreadsheet Software. Trainees are able to assemble, and replace hardware components of Desktop Computer. Installation of Operating System and, all other application software. Customization of Operating System and maintenance of system, application software. Assemble and replace hardware components of Laptop PC. Replace/ install, SMPS and troubleshoot its faults. Familiarize and upgrading various components of, Motherboard. Recognize different types of memory devices, chips and its structure., SECOND YEAR: In this year, trainee learns about installation and customization of Linux, operating system. Installation of Printer, Scanner and troubleshoot their faults. Replace/ install, Display Driver Card and servicing, configuration of various display unit. Replace/ install Sound, Card and set properties to adjust sound quality. Maintenance and servicing of UPS. Installation, and configuration of Modem, System Resources, Add on Cards, Cables & Connectors. Upgrading,, maintenance and troubleshooting of PC. Assemble, replace and troubleshooting various parts of, Tablet/ Smart Devices. Browsing internet and work with Cloud Computing. The candidate will be, able to set up and configure Networking System using various network devices. Sharing and, controlling resource and Internet connection through network. Implement Network Security to, protect from various attacks on networking. Installation and basic configuration of Windows, Server. Installation, configuration of DNS, Routing and user account customization. Configuration, of Server and managing Server Network security and Infrastructure. Installation and basic, configuration of Linux server., 1

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ICTSM, , 2. TRAINING SYSTEM, 2.1 GENERAL, The Directorate General of Training (DGT) under Ministry of Skill Development &, Entrepreneurship offers a range of vocational training courses catering to the need of different, sectors of economy/ Labour market. The vocational training programmes are delivered under, the aegis of Directorate General of Training (DGT). Craftsman Training Scheme (CTS) with, variants and Apprenticeship Training Scheme (ATS) are two pioneer schemes of DGT for, strengthening vocational training., The “Information & Communication Technology System Maintenance” trade under CTS, is one of the significant trade as no similar courses are available in the vocational system to, cater this area. The course is of two years duration. It mainly consists of Domain area and Core, area. The Domain area (Trade Theory & Practical) imparts professional skills and knowledge,, while Core area (Workshop Calculation Science, Engineering Drawing and Employability Skills), impart requisite core skill, knowledge and life skills. After passing out the training program, the, trainee is awarded National Trade Certificate (NTC) by DGT which is recognized worldwide., , Trainees broadly need to demonstrate that they are able to:, ·, ·, ·, ·, ·, , Read & interpret technical parameters/documentation, plan and organize work, processes, identify necessary materials and tools;, Perform tasks with due consideration to safety rules, accident prevention regulations, and environmental protection stipulations;, Apply professional knowledge, core skills & employability skills while performing the job,, and repair & maintenance work., Check the system specification and application software as per requirement of the, design of job., Document the technical parameters in tabulation sheet related to the task undertaken., , 2.2 PROGRESSION PATHWAYS:, ·, ·, ·, , Can join industry as Technician and will progress further as Senior Technician, Supervisor, and can rise up to the level of Manager., Can become Entrepreneur in the related field., Can join Apprenticeship programs in different types of industries leading to a National, Apprenticeship certificate (NAC)., , 2

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ICTSM, ·, ·, , Can join Crafts Instructor Training Scheme (CITS) in the trade for becoming instructor in, ITIs., Can join Advanced Diploma (Vocational) courses under DGT as applicable., , 2.3 COURSE STRUCTURE:, Table below depicts the distribution of training hours across various course elements, during a period of two-year: S No., , Course Element, , 1, , Professional Skill (Trade Practical), , 2, 3, 4, 5, , Professional Knowledge (Trade Theory), Workshop Calculation & Science, Engineering Drawing, Employability Skills, Total, , Notional Training Hours, 1st Year, 2nd Year, 1000, 1000, 280, 80, 80, 160, , 360, 80, 80, 80, , 1600, , 1600, , 2.4 ASSESSMENT & CERTIFICATION, The trainee will be tested for his skill, knowledge and attitude during the period of course, through formative assessment and at the end of the training programme through summative, assessment as notified by the DGT from time to time., a) The Continuous Assessment (Internal) during the period of training will be done by, Formative Assessment Method by testing for assessment criteria listed against learning, outcomes. The training institute has to maintain an individual trainee portfolio as detailed in, assessment guideline. The marks of internal assessment will be as per the formative assessment, template provided on www.bharatskills.gov.in, b) The final assessment will be in the form of summative assessment. The All India Trade Test, for awarding NTC will be conducted by Controller of examinations, DGT as per the guidelines., The pattern and marking structure is being notified by DGT from time to time. The learning, outcome and assessment criteria will be the basis for setting question papers for final, assessment. The examiner during final examination will also check the individual trainee’s, profile as detailed in assessment guideline before giving marks for practical examination., , 3

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ICTSM, , 2.4.1 PASS REGULATION, For the purposes of determining the overall result, weightage of 100% is applied for six, months and one year duration courses and 50% weightage is applied to each examination for, two years courses. The minimum pass percent for Trade Practical and Formative assessment is, 60% & for all other subjects is 33%. There will be no Grace marks., , 2.4.2 ASSESSMENT GUIDELINE, Appropriate arrangements should be made to ensure that there will be no artificial, barriers to assessment. The nature of special needs should be taken into account while, undertaking the assessment. Due consideration should be given while assessing for teamwork,, avoidance/reduction of scrap/wastage and disposal of scrap/waste as per procedure,, behavioral attitude, sensitivity to the environment and regularity in training. The sensitivity, towards OSHE and self-learning attitude are to be considered while assessing competency., Assessment will be evidence based comprising the following:, ·, ·, ·, ·, ·, ·, ·, ·, , Job carried out in labs/workshop, Record book/ daily diary, Answer sheet of assessment, Viva-voce, Progress chart, Attendance and punctuality, Assignment, Project work, , Evidences and records of internal (Formative) assessments are to be preserved until, forthcoming examination for audit and verification by examining body. The following marking, pattern to be adopted while assessing:, Performance Level, , Evidence, , (a) Weightage in the range of 60%-75% to be allotted during assessment, · Demonstration of good skill in the use of, hand tools, machine tools and workshop, equipment., · 60-70%, accuracy, achieved, while, undertaking different work with those, , For performance in this grade, the candidate, should produce work which demonstrates, attainment of an acceptable standard of, craftsmanship with occasional guidance, and, due regard for safety procedures and, , 4

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ICTSM, practices, , demanded by the component/job., · A fairly good level of neatness and, consistency in the finish., · Occasional support in completing the, project/job., , (b) Weightage in the range of 75%-90% to be allotted during assessment, · Good skill levels in the use of hand tools,, machine tools and workshop equipment., · 70-80%, accuracy, achieved, while, undertaking different work with those, demanded by the component/job., · A good level of neatness and consistency, in the finish., · Little support in completing the, project/job., (c) Weightage in the range of more than 90% to be allotted during assessment, , For this grade, a candidate should produce, work which demonstrates attainment of a, reasonable standard of craftsmanship, with, little guidance, and regard for safety, procedures and practices, , · High skill levels in the use of hand tools,, machine tools and workshop equipment., · Above 80% accuracy achieved while, undertaking different work with those, demanded by the component/job., · A high level of neatness and consistency, in the finish., · Minimal or no support in completing the, project., , For performance in this grade, the candidate,, with minimal or no support in organization, and execution and with due regard for safety, procedures and practices, has produced work, which demonstrates attainment of a high, standard of craftsmanship., , 5

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ICTSM, , 3. JOB ROLE, ICT Engineer; is responsible for installing and ensuring uptime of the assigned ICT, node/network segment, by undertaking preventive maintenance and fault management, activities. The ICT Engineer is also responsible for performing upgrades, capacity augmentation,, configuration changes and Point Interconnect testing with minimal disruption of services. The, ICT or Information and Communication Technology equipment are NodeB/e-NodeB, IP and, TDM transmission equipment, IP and Packet Core switch, Cloud and Data Centre equipment, ICT Technician; is responsible to maintain the ICT nodes/installations live on 24x7 basis,, observe and repair Level-1 faults/issues in installed ICT equipment at site, carry out specified, preventive and corrective maintenance procedures and report relevant network incidents to, the supervisor in time for information as well as response. ICT or Information and, Communication Technology refers to NodeB/e-NodeB, IP and TDM transmission equipment, IP, and Packet Core switch, Cloud and Data Centre equipment., Computer System Hardware Analyst/Hardware Engineer; data processing requirements to plan, data processing systems that provide system capabilities required for projected workloads and, plans layout and installation of new system or modification of existing system. Confers with, Data Processing and Project Managers to obtain information on limitations and capabilities of, existing system and capabilities required for data processing projects and projected work load., Evaluates factors such as number of departments serviced by data processing equipment,, reporting formats required, volume of transactions, time requirements and cost constraints, and, need for security and access restrictions to determine hardware configurations. Analyses, information to determine, recommend, and plan layout for type of computers and peripheral, equipment, or modifications to existing equipment and system, that will provide capability for, proposed project or work load, efficient operation, and effective use of allotted space. May, enter data into computer terminal to store, retrieve, and manipulate data for analysis of system, capabilities and requirements. May specify power supply requirements and configuration. May, recommend purchase of equipment to control dust, temperature, and humidity in area of, system installation. May specialize in one area of system application or in one type or make of, equipment. May train users to use new or modified equipment. May monitor functioning of, equipment to ensure system operates in conformance with specifications., System Analysts; analyses user requirements, procedures, and problems to automate, processing or to improve existing computer system. Confers with personnel of organizational, units involved to analyse current operational procedures, identify problems, and learn specific, input and output requirements, such as forms of data input, how data is to be summarised, and, formats for reports. Writes detailed description of user needs, programme functions, and steps, 6

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ICTSM, required to develop or modify computer programme. Reviews computer system capabilities,, workflow, and scheduling limitations to determine if requested programme or programme, change is possible within existing system. Studies existing information processing systems to, evaluate effectiveness and develops new systems to improve production or workflow as, required. Prepares workflow charts and diagrams to specify in detail operations to be, performed by equipment and computer programmes and operations to be performed by, personnel in system. Conducts studies pertaining to development of new information systems, to meet current and projected needs. Plans and prepares technical reports, memoranda, and, instructional manuals as documentation of programme development. Upgrades system and, corrects errors to maintain system after implementation. May assist COMPUTER, PROGRAMMER in resolution of work problems related to flow charts, project specifications or, programming. May prepare time and cost estimates for completing projects. May direct and coordinate work of others to develop, test, install, and modify programs., Data Communication Analyst/Network Administrator; researches, tests, evaluates, and, recommends data communications hardware and software: Identifies areas of operation which, need upgraded equipment, such as modems, fibre optic cables and telephone wires. Conducts, survey to determine user needs. Reads technical manuals and brochures to determine, equipment which meets establishment requirements. Visits vendors to learn about available, products or services. Tests and evaluates hardware and software to determine efficiency,, reliability, and compatibility with existing system, using equipment such as computer terminal, and modem. Analyses test data and recommends hardware or software for purchase. Develops, and writes procedures for installation, use, and solving problems of communications hardware, and software. Monitors system performance. Trains users in use of equipment. Assists users to, identify and solve data communication problems. May write technical specifications to send to, vendors for bid. May oversee or assist in the installation of communications hardware. May, perform minor equipment repairs., Reference NCO-2015:, a), b), c), d), e), , 3114.0801 – ICT Engineer, 3114.0802 – ICT Technician, 2523.0200 –Computer System Hardware Analyst/Hardware Engineer, 2511.0100 – System Analysts, 2523.0100 –Data Communication Analyst/Network Administrator, , 7

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ICTSM, , 4. GENERAL INFORMATION, Name of the Trade, , INFORMATION & COMMUNICATION TECHNOLOGY SYSTEM, MAINTENANCE, , Trade Code, , DGT/1019, , NCO - 2015, , 3114.0801, 3114.0802, 2523.0200, 2511.0100, 2523.0100, , NSQF Level, , Level – 5, , Duration of Craftsmen, Training, , Two years (3200 Hours), , Entry Qualification, , Passed 10th Class examination with Science and Mathematics or its, equivalent., , Minimum Age, , 14 years as on first day of academic session., , Eligibility for PwD, , LD, CP, LC, DW, AA, LV, , Unit Strength (No. Of, Student), , 24(There is no separate provision of supernumerary seats), , Space Norms, , 70 Sq. m, , Power Norms, 3.45 KW, Instructors Qualification for:, (i) Information &, B.Voc/Degree in Engineering/ Technology in Computer Science/ IT/, Electronics & Communication AICTE/UGC recognized Engineering, Communication, College/ university with one year expreience in the relevant field., Technology System, OR, Maintenance Trade, Post Graduate in Computer Science /Computer Application/ IT/, Electronics from AICTE/UGC recognized university with one year, expreience in the relevant field., OR, Bachelor in Computer Science / Computer Application / IT OR NIELIT A, Level from AICTE/UGC recognized university with two years, expreience in the relevant field., OR, 03 years Diploma in Computer Science/IT/Electronics &, Communication from AICTE/ recognized board of technical education, or relevant Advanced Diploma (Vocational) from DGT with two years, experience in the relevant field., , 8

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ICTSM, OR, NTC/NAC passed in the trade of “Information & Communication, Technology System Maintenance” with three years experience in the, relevant field., Essential Qualification:, Relevant National Craft Instructor Certificate (NCIC) in any of the, variants under DGT., Note: - Out of two Instructors required for the unit of 2(1+1), one, must have Degree/Diploma and other must have NTC/NAC, qualifications. However, both of them must possess NCIC in any of its, variants., B.Voc/Degree in Engineering from AICTE/UGC recognized Engineering, (ii) Workshop, Calculation & Science College/ university with one-year experience in the relevant field., OR, 03 years Diploma in Engineering from AICTE/ recognized board of, technical education or relevant Advanced Diploma (Vocational) from, DGT with two years’ experience in the relevant field., OR, NTC/ NAC in any one of the engineering trades with three years’, experience., Essential Qualification:, National Craft Instructor Certificate (NCIC) in relevant trade, OR, (iii) Engineering Drawing, , NCIC in RoDA or any of its variants under DGT, B.Voc/Degree in Engineering from AICTE/UGC recognized Engineering, College/ university with one-year experience in the relevant field., OR, 03 years Diploma in Engineering from AICTE/ recognized board of, technical education or relevant Advanced Diploma (Vocational) from, DGT with two years’ experience in the relevant field., OR, NTC/ NAC in any one of the Electrical groups (Gr-II) trades categorized, under Engg. Drawing’/ D’man Mechanical / D’man Civil’ with three, years’ experience., , 9

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ICTSM, , (iv) Employability Skill, , Essential Qualification:, National Craft Instructor Certificate (NCIC) in relevant trade, OR, NCIC in RoDA / D’man (Mech /civil) or any of its variants under DGT., MBA/ BBA / Any Graduate/ Diploma in any discipline with Two years’, experience with short term ToT Course in Employability Skills from, DGT institutes., (Must have studied English/ Communication Skills and Basic, Computer at 12th / Diploma level and above), OR, Existing Social Studies Instructors in ITIs with short term ToT Course in, Employability Skills from DGT institutes., , (v) Minimum Age for, Instructor, List of Tools and, Equipment, , 21 Years, As per Annexure – I, , Distribution of training on hourly basis: (Indicative only), Year, , Total Hrs, /week, , Trade, Practical, , Trade, Theory, , Workshop, Cal. & Sc., , Engg., Drawing, , Employability, Skills, , 1st, , 40 Hours, , 25 Hours, , 7 Hours, , 2 Hours, , 2 Hours, , 4 Hours, , 2nd, , 40 Hours, , 25 Hours, , 9 Hours, , 2 Hours, , 2 Hours, , 2 Hours, , 10

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ICTSM, , 5. LEARNING OUTCOME, Learning outcomes are a reflection of total competencies of a trainee and assessment, will be carried out as per the assessment criteria., , 5.1 LEARNING OUTCOMES (TRADE SPECIFIC), FIRST YEAR:, 1., , Identify various basic Electrical Components and perform measurement of current,, voltage using multimeter following safety precautions., , 2., , Perform different functions of Resistors including Soldering, De-soldering practice., , 3., , Recognize different types of Inductors, measure Inductance and uses of Transformer., , 4., , Measure Capacitance and find resonance value of a circuit., , 5., , Test and use Diode to construct basic Electronic components., , 6., , Recognize different types of Transistors and use it as Amplifiers in electronic circuit., , 7., , Construct and test an application circuit using different types of Semiconductors., , 8., , Assemble and test various Power Supply circuit., , 9., , Construct all digital circuit using logic gates and verify truth table., , 10. Familiarize charging of acid battery and verify connections., 11. Verify internal parts of CRO and use it to measure voltage, frequency, modulation of, modulator/ transmitter., 12. Work with some important Mechanical, Electrical & Electronics Accessories used in, information communication system., 13. Perform all the functions of Word Processing and Spreadsheet Software., 14. Assemble and replace hardware components of Desktop Computer., 15. Install Operating System and all other application software., 16. Customize Operating System and maintain system application software., 17. Assemble and replace hardware components of Laptop PC., 18. Replace/ install SMPS and troubleshoot its faults., 19. Familiarize and upgrade various components of Motherboard., 20. Recognize different types of memory devices, chips and its structure., SECOND YEAR:, 21. Install and customize Linux operating system., 22. Install Printer, Scanner and troubleshoot their faults., , 11

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ICTSM, 23. Install/Replace Display Driver Card, perform servicing and configure various display, unit., 24. Install/Replace Sound Card and set properties to adjust sound quality., 25. Perform maintenance and servicing of UPS., 26. Install and configure Modem, System Resources, Add on Cards, Cables & Connectors., 27. Upgrade, maintain and troubleshoot PC., 28. Assemble, replace and troubleshoot various parts of Tablet/ Smart Devices., 29. Browse internet and work with Cloud Computing., 30. Set up and configure Networking System using various network devices., 31. Share and control resource and Internet connection through network., 32. Implement Network Security to protect from various attacks on networking., 33. Perform installation and basic configuration of Windows Server., 34. Demonstrate installation, configuration of DNS, Routing and user account, customization., 35. Configure Server and manage Server Network security and Infrastructure., 36. Perform installation and basic configuration of Linux server., , 12

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ICTSM, , 6. ASSESSMENT CRITERIA, LEARNING OUTCOMES, , ASSESSMENT CRITERIA, FIRST YEAR, , 1. Identify various basic Construct a simple circuit using AC/ DC supply, lamp, fuse and switch., Electrical Components Measure voltage and current using Multi-meter (analog-digital)., and, perform, measurement, of, current, voltage using Measure DC and AC power using V-I method and using power meter., multimeter, following, safety precautions., 2. Perform, different, functions of Resistors, including Soldering, Desoldering practice., , Identify resistor value and tolerance using colour code., Measuring resistance using multimeter., Soldering and de-soldering techniques, practice using hook-up wires., Soldering resistors on Tag board., Verification of Ohms Law and Kirchhoff's Laws., , 3. Recognize, different, types, of, Inductors,, measure Inductance and, uses of Transformer., , Measure inductance using LCR meter. Calculate inductive reactance at, different input signal frequencies., Demo on self and mutual induction., Rewind a transformer to given specification using winging machine., Identifying and testing high frequency transformers used in electronic, circuits., , 4., , Measure Capacitance Test working condition of capacitor. Measure capacitance using RLC, and find resonance meter., value of a circuit., Measure capacitive reactance at different frequencies., Measure capacitance and capacitive reactance of, capacitors in series and, capacitors in parallel., Find the resonance frequency of a given Series and parallel resonance, circuit., , 5., , Test and use Diode to Plot forward and reverse characteristics of diode Testing working, construct, basic condition of diodes., Electronic components. Construct and test a half wave and full wave diode rectifiers., Construct a bridge rectifier with capacitance input filter., , 13

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ICTSM, Draw Zener diode characteristics, Simple voltage regulator using zener, diode., 6., , Recognize, different, types of Transistors, and use it as Amplifiers, in electronic circuit., , Identify types of transistors based on their physical appearance. Identify, the leads of the given assorted types of transistors., Quick test given transistors using Multimeter. Identify opens, shorted, junctions., Wire and find the gain of amplifiers in - CB, CE, CC configurations., , 7., , Construct and test an, application, circuit, using different types of, Semiconductors., , Construct and test a JFET amplifier., Construct and test a MosFET application circuit., Construct and test an application circuit using SCR., Construct and test an application circuit using TRIAC., , 8., , Assemble and test Assemble and test a series regulated power supply., various Power Supply Assemble and test a fixed voltage regulator using 3pin IC., circuit., Assemble and test a variable voltage regulator using IC., Identify the parts and controls of a UPS. Practice switch-on and switch-off, procedures., , 9., , Construct all digital Verify the truth table of two input OR, NOR, AND, NAND, NOT gates., circuit using logic gates Realization of different gate type using NAND gates., and verify truth table., Verifying encoder/ decoder/ multiplexer/ demultplexer IC truth tables., Verification of Serial-in-parallel out and parallel in serial out of data., , 10. Familiarize charging of Familiarize with the lead acid battery, Charging of batteries, Series, acid battery and verify parallel connection of batteries., connections., 11. Verify internal parts of, CRO and use it to, measure, voltage,, frequency, modulation, of, modulator/, transmitter., , Measure of DC/AC voltages and frequency using CRO., Identify the internal parts of a CRO and CRT., Identifying AM signal. Measurement of percentage of modulation using, CRO., Construct and test a simple Frequency modulator / transmitter. Test, transmitter using FM radio., , 12. Work, with, some Working with Gears, Belts, Stepper Motor, Drive., important Mechanical, Identification and Testing of Sensors., 14

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ICTSM, Electrical & Electronics Identification of different advanced Intel microprocessor chips., Accessories used in, information, communication, system., 13. Perform, all, the, functions of Word, Processing, and, Spreadsheet Software., , Creating and saving document files using Word processing software., Setting page and margins. Tabs and indents., Creating Worksheets using Spreadsheet Software., Using formula in cells., , 14. Assemble and replace Removing RAM., hardware components Removing a ROM Drive., of Desktop Computer., Removing a Video Card., Removing the Motherboard., Removing the Processor., Removing the CMOS Battery., 15. Install, Operating A walkthrough of installing Windows., System and all other A multi-boot system: the Windows boot manager vs. an alternative boot, application software., manager., Installing a service pack., Extracting or uncompressing a compressed file., How To Update Drivers in Windows., How to Repair Corrupted Files Problems., How to clear web browser cache Firefox, Internet Explorer, Chrome., Use Ubuntu Live CD to Backup Files from Your Dead Windows Computer., Restore Deleted Items from an Outlook PST-file., 16. Customize Operating, System and maintain, system, application, software., , How to create automated backups to ensure you always have a recent, backup., Check your hard drive for errors., How to increase airflow and increase your computer's lifespan., Partitioning hard disk (primary and extended partitions)., How to run a full system scan., Using Task manager and Event Viewer., Changing the storage location of installed software., , 15

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ICTSM, 17. Assemble and replace Assembling and disassembling a Laptop., hardware components Replacing different parts of laptops., of Laptop PC., Upgrading RAM, HDD and other parts., Testing, fault finding and troubleshooting techniques., POST codes and their meaning, fixing of problems based on codes., Enabling support for SATA technology. Installation of OS using SATA, technology drivers., 18. Replace/ install SMPS Remove the SMPS from PC cabinet. Identify the types of output, and troubleshoot its connectors of SMPS., faults., Open and cleaning the cooling fan and other parts., Fix the SMPS inside the PC cabinet and test PC., Use of Debug Card Post Error & Code, SMPS Tester, PCI slot testing tool., 19. Familiarize, and Remove the mother board from PC cabinet. Identify the main, upgrade, various components on the motherboard., components, of Identify the chipset used., Motherboard., Identify the type of processor connector (slot/ socket/ dual)., Identify the connector for COM1, Com2., Replace the weak/ dead battery on the mother board., Replacing/ upgrading Processor., 20. Recognize, different Identification of different types of memory devices., types, of, memory Identification of SIMM and DIMM memory modules, number of pins,, devices, chips and its type., structure., SECOND YEAR, 21. Install and customize Installing UNIX/ LINUX., Linux, operating Adding new users, software, material components., system., Making back-up copies of the index and files., 22. Install Printer, Scanner Installing a printer and carrying self- test., and troubleshoot their Refilling ribbon tape of DMP., faults., Removing and cleaning printer head., Tracing the control board and identifying defective components. Servicing, of control board., Scanner - Installation, configuration, using Automatic Document Feeder, (ADF), OCR., 16

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ICTSM, Network Scanner - Installation and configuration., Troubleshooting of Scanner., Multifunction Printer - Installation, Replacing supplies and spares,, troubleshooting., 23. Install/Replace Display, Driver Card, perform, servicing and configure, various display unit., , Remove the display driver card and identify the main components and, connectors on the display driver card., Change the exiting display card with a different card given and install., Servicing of monitors, changing fuses, adjusting colors, brightness and, contrast. Setting resolution, loading drivers. Checking and replacing, components on the PCB. Checking and adjusting LCD Monitors., Install, configure and operate LCD Projector., , 24. Install/Replace Sound Identify the specifications of the installed sound card in the PC., Card and set properties Remove the sound card from PC and identify the main components on, to adjust sound quality. the card., Change the existing sound card with a different card given and install., Connect the speaker and microphone, adjust the controls for better, quality sound and testing., 25. Perform maintenance Identify the specifications of UPS., and servicing of UPS., Measurement of Input/ output voltage/ current levels, battery charge, level., Test UPS as per specification. Verification of back-up time., Servicing of UPS by simulating more likely faults and systematic approach, to identify and rectify them., 26. Install and configure, Modem,, System, Resources, Add on, Cards,, Cables, &, Connectors., , Installation and configuration of different types of Modem e.g. DSL, ADSL,, Data Card, Dongle etc., Practice on setting IRQ, DMA, Memory Address, I/O address, Resource, Conflict, Plug & Play., AGP, PCI Express, TV Tuner Card, DVR card, Video Capture, SCSI. USB, NIC,, Fire wire, Card reader, network storage, Game video card, Camera etc., , 27. Upgrade, maintain and Rectify the windows start-up problem by reinsertion or replacement., troubleshoot PC ., Rectify the virus protection utility problem by reinsertion or replacement., Mother board, Memory, CPU, Graphic Card, BIOS up-gradation,, Additional features, Updating of System Software & Application Software, , 17

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ICTSM, (Requirement & How to update)., Pen Drive U3 format, Zip Drive, Tape Drive, USB External Drive (HDD, CD/, DVD writer), Types, capacity, interface connector, write protection,, Troubleshooting, Interface, Installation, casing for external drive., Running diagnostics program to identify the health and defects of a PC., Check system performance using third party, utilities. Use, benchmarking utilities to benchmark systems., Troubleshooting defects related to Keyboard and its related ports loose, connections, replacing cable, replacing keys (DIN, PS/2, USB)., Troubleshooting defects related to HDD, (practice of replacing motor,, head, PCB among faulty drives) cable and connector., Troubleshooting defects related to RAM memory modules., 28. Assemble, replace and, troubleshoot various, parts of Tablet/ Smart, Devices., , Assembling & disassembling of different types of tablets/ Smart Devices., Replacing of faulty parts., Practice Advanced troubleshooting techniques., Upgrading operating systems., , 29. Browse internet and Practice web browsing using popular web browsing software, Configuring, work, with, Cloud web browser., Computing., Sending document/ softcopy by email, activating spell checking, using, address book, Handling SPAM, Removal of Cookies., Work with Cloud services., 30. Set up and configure, Networking, System, using various network, devices., , Familiarization with various Network devices, Connectors and Cables., Crimping practice with straight and cross CAT 5 cables., Punching practice in IO Box and patch panel., Create cabling in a lab with HUB/ Switch and IO Boxes and patch panel., Installing & Configuring a Peer-to-Peer Network using Windows Software., Connecting computers with Network with Drop cable and using Wi-Fi, configuration., Basic Programmable switch Configuration Spanning Tree Protocol (STP)., Installation and Configuration of TCP/ IP Protocol., Setup and configure a Virtual LAN., Practice on configuring DHCP., , 31. Share and control Sharing Resource and Advance Sharing Setting., resource and Internet Exposure and using Internet. Setting E-mail accounts. Conferencing., , 18

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ICTSM, connection, network., , through Setting up of basic collaboration tool like NetMeeting for activities like, chat, application sharing, remote desktop access and control, VoIP., , 32. Implement, Network, Security to protect, from various attacks on, networking., , Setting up basic protection using public keys and MAC address filters., Troubleshooting wired and wireless network., Practice on firewall technologies to secure the network perimeter., Wi-Fi configuration to implement security considerations., , 33. Perform, installation Install and configure Windows Server., and basic configuration Install and Configure Active Directory., of Windows Server., Implementing AD Services., 34. Demonstrate, installation,, configuration of DNS,, Routing, and, user, account customization., , Installing and Configuring DNS Services, Setup Name resolution – Host names, NetBIOS names., Installing DNS Server., Installing and Configuring DHCP Services, DHCP Server Configuration., Setting up of DHCP, Routing and remote access., Configuring Remote Access Authentication Protocol., Managing TCP/ IP Routing., Implement AGDLP Process., Planning and Maintaining Group Policies - Configuring User Environment., , 35. Configure Server and, manage, Server, Network security and, Infrastructure., , Configure a server as web server., Implementing Backup and Recovery., Security Baseline Settings and Templates., Configuring Protocol Security., Monitor Network Traffic., Troubleshoot Server Services., , 36. Perform, installation Install Linux Server., and basic configuration Create public and data directory., of Linux server., Telnet installation and configuration., , 19

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ICTSM, , 7. TRADE SYLLABUS, SYLLABUS FOR INFORMATION & COMMUNICATION TECHNOLOGY SYSTEM MAINTENANCE, TRADE, FIRST YEAR, Duration, , Reference Learning, Outcome, , Professional Identify various basic, Skill 50Hrs; Electrical, Components, and, Professional, perform, Knowledge, measurement, of, 14 Hrs, current, voltage using, multimeter following, safety precautions., , Professional Skills, (Trade Practical), With Indicative Hours, Familiarization with the Institute, and Safety, 1. Visits to workshops, labs, office,, stores etc., of the institute. (5, hrs), 2. Demonstration, of, safety, precaution. (5 hrs), 3. Demo of first aid practice. (5 hrs), 4. Demo of artificial respiration, and practice. (5 hrs), 5. Demo of electrical safety, precautions. (5 hrs), Basic concepts of Electricity, 6. Identify specification of types of, fuses., Identification, and, specification of type of switches., (3 hrs), 7. Identification of meter types and, measuring range. (3 hrs), 8. Construct a simple circuit using, AC/ DC supply, lamp, fuse and, switch. (4 hrs), 9. Measure circuit voltage and, current using voltmeters and, ammeters. (3 hrs), 10. Measure voltage and current, using Multi-meter (analogdigital). (4 hrs), 11. Use Multimeter to check fuses,, 20, , Professional Knowledge, (Trade Theory), · Punctuality, , ·, ·, ·, ·, ·, , ·, , ·, , ·, , and, Discipline, expected of trainees. Course, duration, methodology and, structure of the training, program., About the institute and, infrastructure., Safety in moving and shifting, heavy and delicate equipments., First aid., Artificial respiration., Electrical safety.(07 hrs.), Concept of current and voltage., AC, DC Supply indicating lamps., Different types of Fuses and, their applications. Different, types of connectors used in, electrical, and, electronic, applications. Different types of, switches used in electrical and, electronic applications., Circuit voltage and current., Measuring circuit voltage and, current using voltmeters and, ammeters. AC and DC meters., Measuring instruments, MC, MI, type, Ammeter, Voltmeter,, Multimeter, for, measuring, voltage, and, current.

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ICTSM, lamps and switches. (4 hrs), 12. Measure DC and AC power using, V-I method and using power, meter. (4 hrs), ·, ·, , ·, , Professional Perform, different Resistors. Soldering and DeSkill 50Hrs; functions of Resistors soldering, including Soldering, 13. Identify different types of, Professional, De-soldering practice., resistors, from, physical, Knowledge, appearance. (4 hrs), 14 Hrs, 14. Identify resistor value and, tolerance using colour code. (4, hrs), 15. Measuring resistance using, Multimeter. (4 hrs), 16. Soldering and de-soldering, techniques, practice using hookup wires. Soldering resistors on, Tag board. (4 hrs), 17. Verification of Ohms Law and, Kirchhoff's Laws. (5 hrs), 18. Soldering resistors on PCB. (5, hrs), 19. De-soldering practice. (5 hrs), 20. Experiment using P.T.C and NTC, resistors. (5 hrs), 21. Experiment to check VDR's. (5, hrs), 22. Experiment to check LDR's. (5, hrs), 23. Test Pots, Presets. (4 hrs), , 21, , ·, , ·, , ·, ·, , ·, ·, ·, ·, , ·, ·, , Construction, characteristics/, features and specification., Digital Multimeter., Meaning of Circuit and basic, electrical circuits., Meaning, of, resistance,, continuity, and, continuity, testers. Multimeter for checking, continuity., Concept, of, Power, and, measurement using V&I meter, and Power meter. (07 hrs.), Classification,, characteristics, and application of different, types of resistors.-carbon film,, metal film, wire wound,, cermets and surface mounted., Colour coding of resistors., Calculating, Imeasuring, resistance value and its, tolerance value. Wattage of, resistors, specific resistance and, their importance., Resistors in series and parallel., Soft soldering and precautions, to be taken for making a good, solder joint. Types of solder and, need of soldering paste., Ohms law and Kirchhoff’s Laws., Printed circuit boards and its, application., De-soldering tools., Temperature, dependent, resistors, and, their, applications.(PTC and NTC) ., Voltage dependent resistors, (VDR)., Photoelectric, effect,, Light

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ICTSM, ·, , Professional Recognize different Inductance, Skill 50Hrs; types of Inductors, 24. Identification of different types, measure Inductance, of, inductors, and, its, Professional, specifications. (5 hrs), and, uses, of, Knowledge, Transformer., 25. Measure inductance using LCR, 14 Hrs, meter.Calculate, inductive, reactance at different input, signal frequencies. (8 hrs), 26. Demo on self and mutual, induction. (7 hrs), 27. Check step down transformers., (8 hrs), 28. Rewind a transformer to given, specification using winging, machine. (7 hrs), 29. Finding losses and efficiency of, given transformers. (8 hrs), 30. Identifying and testing high, frequency transformers used in, electronic circuits. (7 hrs), Professional Measure Capacitance Capacitance and Resonance circuits, Skill 50Hrs; and find resonance 31. Identify of different types of, value of a circuit., capacitors from colour code and, Professional, typographic code. (5 hrs), Knowledge, 32. Test working condition of, 14 Hrs, capacitor. Measure capacitance, using RLC meter. (8 hrs), 33. Measure capacitive reactance at, different frequencies. (12 hrs), 34. Measure, capacitance, and, capacitive, reactance, of,, capacitors, in, series, and, capacitors in parallel. (12 hrs), 35. Find the resonance frequency of, 22, , ·, , ·, , ·, ·, , ·, ·, , ·, ·, , ·, ·, ·, , Dependent resistors., Variable resistors, pots, presets,, types and application. Log and, Linear resistors. (14 hrs.), Definition, of, inductance., Properties. Types of inductors, and their application., Inductive reactance, measuring, inductance, and, inductive, reactance. Meaning of lead, lag., Effect of inductor on power, factor. Frequency dependence, of inductive reactance., Self and Mutual inductance., Coefficient of coupling., Transformers., Turns, ratio., Transformer winding. Winding, machines., Transformer, losses, and, efficiency., Uses, losses, efficiency type of, cores and uses for LF, HF, VHF, transformer., Transformers used in high, frequency applications. (14 hrs.), Working principle of capacitors., Electrostatic action, dielectric, constant. Unit of capacitance, and capacitive reactance. Types, of, Capacitors-electrolytic,, ceramic, polyester, tantalum,, mica, surface mounted. Colour, coding, and tolerance., Measuring capacitance and, capacitive reactance., Behaviour of capacitance at, different frequencies., Capacitors in series and parallel.

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ICTSM, , Professional Test and use Diode to, Skill 50Hrs; construct, basic, Electronic, Professional, components., Knowledge, 14 Hrs, , Professional Recognize different, Skill 50Hrs; types of Transistors, and use, it, as, , a given Series and parallel · Meaning, of, Resonance., resonance circuit. (13 hrs), Application of resonance. Series, and parallel resonance circuits., (07 hrs.), Electronic Components, · Semiconductor, intrinsic and, 36. Identify terminals of different, extrinsic semi conductors, P and, types of diodes. Record its, N, type, semiconductor., specifications referring to diode, Development of P.N. junction, data sheet. (5 hrs), barrier potential. Effect of, 37. Plot forward and reverse, temperature., Breakdown, characteristics of diode Testing, voltage., working condition of diodes. (7 · Different types of Diodes. Diode, hrs), terminals. Diode specifications, 38. Construct and test a half wave, using data book., and full wave diode rectifiers. (9 · Forward, and, reverse, hrs), characteristics of diode. Testing, 39. Construct and test a Bridge, diodes using Multimeter., rectifier with and without filter. · Half wave and Full wave, (9 hrs), rectifiers, using, diodes., 40. Construct a bridge rectifier with, Transformer, requirements., capacitance input filter. (10 hrs), Calculating output DC, ripple, 41. Draw, Zener, diode, factor., characteristics, Simple voltage · Bridge rectifier. Calculating, regulator using zener diode. (10, output DC, ripple factor., hrs), · Filters for rectifiers. Calculating, output DC, ripple factor., · Zener diode-Its characteristics, and application for voltage, regulation. Calculating the, series resistor for required, current rating., · Specifications of a regulated, power supply and testing a, power, supply, for, its, specifications., (14 hrs.), Transistor and Amplifiers, · Working principle of PNP,, 42. Identify types of transistors, Bipolar transistors. Types of, based, on, their, physical, transistors and applications., 23

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ICTSM, Professional Amplifiers, Knowledge electronic circuit., 14 Hrs, , in, , Professional Construct and test of, Skill 25Hrs; an application circuit, using different types, Professional, of Semiconductors., Knowledge, 07 Hrs, , Professional Assemble and test, Skill 50Hrs; various Power Supply, circuit., Professional, Knowledge, 14Hrs, , Leads of transistors and their, appearance. Identify the leads of, identification., the given assorted types of, transistors. (15 hrs), · Forward and reverse bias of, 43. Quick test given transistors using, transistor Junction. General, Multimeter. Identify opens,, values of junction resistances., shorted junctions. (15 hrs), Quick testing a transistor-using, 44. Wire and find the gain of, Multimeter., amplifiers in - CB, CE, CC · Transistor configuration - CB,, configurations. (20 hrs), CE, CC, alpha, beta. Types of, Biasing of transistor amplifiers,, comparison and applications., Thermal runaway. Steady and, Dynamic, characteristics., Testingget, frequency, response,, gain, bandwidth, product, signal to noise ratio., (14 hrs.), Special Semiconductors- FET, · Field effect transistors, types,, 45. Construct and test a JFET, working principle, applications., amplifier. (02 hrs), · Working, principle, and, 46. Construct and test a MosFET, application of UJT., application circuit. (03hrs), · Working, principle, and, 47. Construct and test a relaxation, application of SCR., oscillator using UJT. (05hrs), · Working, principle, and, 48. Construct, and, test, an, application of TRIAC., application circuit using SCR. · Working, principle, and, (05hrs), application of DIAC.(07 hrs.), 49. Construct, and, test, an, application circuit using DIAC., (05hrs), 50. Construct, and, test, an, application circuit using TRIAC., (05hrs), Power supply, · Unregulated, regulated DC, 51. Practice on identifying and using, Power supply specifications., the controls on a regulated, Application of different types of, power supply. (5 hrs), power supply for specific, 52. Assemble and test a series, application types., regulated power supply. (7 hrs), · Series regulator using transistor., 24

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ICTSM, 53. Assemble and test a shunt, regulated power supply. (7 hrs), 54. Assemble and test a fixed, voltage regulator using 3pin IC., (7 hrs), 55. Assemble and test a variable, voltage regulator using IC. (8, hrs), 56. Assemble a simple inverter and, converter, for, use, with, emergency lamp. (8 hrs), 57. Identify the parts and controls of, a UPS. Practice switch-on and, switch-off procedures. (8 hrs), Professional Construct all digital Digital Electronics, Skill 50Hrs; circuit using logic 58. Identify the specifications of, given digital IC's referring to, gates and verify truth, Professional, data books. (2 hrs), table., Knowledge, 59. Verify the truth table of two, 14 Hrs, input OR, NOR, AND, NAND,, NOT gates. (3 hrs), 60. Verify of truth table of multiple, input logic gates. (3 hrs), 61. Verify the truth table of XOR and, XNOR Gates. (3 hrs), 62. Realization of different gate type, using NAND gates. (3 hrs), 63. Verification of Boolean laws. (3, hrs), 64. Realization of half adder & full, adder using NAND gates., Realization half subtractor and, full subtractor using NAND, gates. (3 hrs), 65. Verification of truth table of, 7483- 4bit adder. (3 hrs), 66. Verifying encoder/ decoder/, multiplexer/ demultplexer IC, truth tables. (3 hrs), 25, , ·, ·, ·, ·, ·, ·, , Short, circuit, protection., Overload protection., Shunt, regulators, using, transistors., Fixed Voltage regulators using, IC's., Variable voltage regulators, using IC’s., Mains voltage stabilizers., Inverters and converters., Un-interrupted power supply,, types and applications. (14 hrs.), , · Number, systems, and, conversions. Classification of, digital IC's. Use of data book for, identification of digital IC's., · Basic LOGIC GATES and truth, table. Boolean algebra., · Logic families, logic levels,, propagation delay. Multiple, input gates., · XOR,, XNOR, gates, and, application., · Simplification, of, Boolean, equations., · Combinational logic circuits. g), Half adder, full adder, parallel, binary adder, half subtractor,, fullsubtractor., · Commercially available adders/, subtractors., · Comparator,, decoders,, encoders,, multiplexer,, demultiplexer., · Parity generators / checkers. RS, Flip - Flop, JK flip-flop, MasterSlave flip-flops.

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ICTSM, 67. Realization and verification of, truth table of RS, JK and MS- JK, flip-flop. (3 hrs), 68. Realization and verification of Dflip flop. (3 hrs), 69. Realization and verification of up, & down (sync/async) counter. (3, hrs), 70. Verification of A/D & D/A, converter. (3 hrs), 71. Realization of shift registers, using FF. (3 hrs), 72. Verification of Right-shift, Leftshift registers. (3 hrs), 73. Verification of Serial-in-parallel, out and parallel in serial out of, data. (3 hrs), 74. Representation, of, logic, function’s truth table using KMap. (3 hrs), Professional Familiarize charging Battery, Skill 25Hrs; of acid battery and 75. Familiarize with the lead acid, verify connections., battery, Charging of batteries,, Professional, Series parallel connection of, Knowledge, batteries. (25 hrs), 07 Hrs, , Professional Verify internal parts, Skill 50Hrs; of CRO and use it to, measure, voltage,, Professional, frequency,, Knowledge, modulation, of, 14 Hrs, modulator/, transmitter., , · Types, of, triggering, and, applications. D flip-flops., · Counters, ripple, synchronous,, up-down, scale-n counters., · Principles of A/D & D/A, converter., Commercially, available A/D & D/A converters., Applications., · Shift, registers., Types,, applications., · Commercially available shift, registers and applications., · Conversion of serial data into, parallel and vice-versa., · Concept of Karnaugh Map (KMap). (14 hrs.), , · Lead acid cell, its construction, and chemical changes during, charging, and, discharging., Battery charging methods., Maintenance free batteries., Lithium cell, Ni-cad cells their, construction and applications., (07 hrs.), Oscilloscope, · Working, principle, and, 76. Identify CRO front panel, application., controls. (6 hrs), · Precautions to be taken while, 77. Measure of DC/AC voltages and, measuring voltages using CRO., frequency using CRO. (6 hrs), · Internal parts of a CRO., 78. Identify the internal parts of a, Construction and function of, CRO and CRT. (6 hrs), CRT and its associated circuitry., 79. Calibrate a given CRO. (7 hrs), · Simple Calibration procedures, care and maintenance. (07 hrs.), , 26

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ICTSM, Modulation, Demodulation and, transmitters, 80. Identifying, AM, signal., Measurement of percentage of, modulation using CRO. (6 hrs), 81. Construct and test a simple, Amplitude modulator. (6 hrs), 82. Construct and test a crystal, receiver. (6 hrs), 83. Construct and test a simple, Frequency, modulator, /, transmitter. Test transmitter, using FM radio. (7 hrs), , Professional Work with some, Skill 25Hrs; important, Mechanical, Electrical, Professional, &, Electronics, Knowledge, Accessories used in, 07 Hrs, information, communication, system., , Professional Perform all the, functions of Word, , · Modulation, types, of, modulation. AM, FM, PM., Amplitude, modulation., Measurement of percentage of, modulation., · AM Transmitter block diagram., Amplitude modulator circuit, and working., · AM receiver block diagram., Principle, of, an, AM, demodulator/detector - analysis, of crystal receiver., · Frequency, modulationbandwidth requirement. FM, transmitter block diagram., Comparison, with, AMadvantages of FM over AM., · FM receiver block diagram., Principle of Demodulation of, FM signals., · Pulse modulation - PAM, PWM, and, PCM., Demodulators., Advantages and applications., (07 hrs.), · Basics of gears, Belts, Stepper, Motor, Drive., · Sensors, its types and working, principles., · Relays, types and its working, principles., · Introduction to Microprocessor,, Pentium processor architecture, basics., · Timing, Circuits,, Electronic, Display (7 segment, LED, LCD,, Plasma, LED matrix. (07 hrs.), , Other Mechanical, Electrical &, Electronics Accessories, 84. Working with Gears, Belts,, Stepper Motor, Drive. (5 hrs), 85. Identification and Testing of, Sensors. (5 hrs), 86. Working with Relays. (5 hrs), 87. Identification, of, different, advanced Intel microprocessor, chips. (5 hrs), 88. Identification, of, different, advanced microprocessor chips, other than from Intel. (5 hrs), Word Processing, · Introduction, to, Word, 89. Creating and saving document, processing and comparison of, 27

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ICTSM, Skill 50Hrs;, , Processing and, Spreadsheet, Professional, Software., Knowledge, 14 Hrs, , files using Word processing, software. (3 hrs), 90. Formatting text and editing. (2, hrs), 91. Setting page and margins. Tabs, and indents. (3 hrs), 92. Creating, multicolumn, documents. (3 hrs), 93. Inserting pictures in documents., (2 hrs), 94. Creating tables. (2 hrs), 95. Creating different types of, documents. (3 hrs), 96. Saving word documents in other, formats. (2 hrs), 97. Mail merge. (3 hrs), 98. Printing documents. (2 hrs), Spreadsheet Software, 99. Creating Worksheets using, Spreadsheet Software. (3 hrs), 100. Formatting cells. (3 hrs), 101. Using formula in cells. (3 hrs), 102. Creating simple spreadsheet, for an application. (3 hrs), 103. Creating relation between, sheets. (3 hrs), 104. Graphs and tables. (3 hrs), 105. Advanced features. (4 hrs), 106. Printing spread sheets. (3 hrs), , Professional Assemble, and DeskTop :PC Repair Safety, Skill 75Hrs; replace, hardware 107. Important Safety Basics. (2 hrs), components, of 108. Identification, specification and, Professional, Desktop Computer., application, of basic hand, Knowledge, tools. (2 hrs), 21 Hrs, 109. How to handle components to, ensure their longevity. (2 hrs), 110. What one shouldn't wear while, working inside a computer. (1, hr), 28, , ·, ·, ·, ·, ·, ·, ·, ·, ·, , features. Creating and saving, document files using Word, processing software., Formatting test and editing., Setting page and margins. Tabs, and indents., Creating, multicolumn, documents., Inserting pictures in documents., Creating tables., Creating different types of, documents., Saving word documents in, other formats., Mail merge., Printing documents. (07 hrs.), , · Introduction to spread sheet., · Creating Worksheets using, Spreadsheet Software., · Formatting cells., · Using formula in cells., · Creating simple spreadsheet, for an application., · Creating relation between, sheets. Graphs and tables., · Advanced features., · Printing spread sheets., (07 hrs.), · Introduction to computers,, classification,, generations,, applications. Basic blocks of a, digital computer., · Hand, Tools, Basics, and, Specifications., · Types of cabinets, relation with, motherboard, form factor., Precautions to be taken while

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ICTSM, opening and closing PC cabinet., 111. The danger of static electricity., (1 hr), · Main devices, components,, 112. How to protect a PC from, cards, boards inside a PC (to, lightning strikes and power, card or device level only)., outages. (2 hrs), · Types and specifications of the, cables and connectors used for, Hardware Identification, interconnecting the devices,, 113. Identify the front and rear, boards, cards, components, panel controls and ports on a, inside a PC., PC. (1 hr), · Precautions to be taken while, 114. Cases. (1 hr), removing and/ or re-connecting, 115. Cooling. (1 hr), cables inside a PC., 116. Cables & Connectors. (1 hr), · Types of I/O devices and ports, 117. Power Supplies. (1 hr), on a standard PC for connecting, 118. Power Supply Connections. (1, I/O devices., hr), · Function of keyboard, brief, 119. Motherboard Connections. (1, principle, types, interfaces,, hr), connectors, cable., 120. Motherboard Components. (1 · Function of Mouse, brief, hr), principle, types, interfaces,, 121. CPU (Processor). (1 hr), connectors, cable., 122. RAM (Memory). (1 hr), · Function of monitor, brief, 123. Hard Drive Connections. (1 hr), principle, resolution, size, types,, 124. Mechanical vs. Solid State, interfaces, connectors, cable., Drives. (1 hr), · Function of Speakers and Mic.,, 125. ROM Drives. (1 hr), brief principle, types, interfaces,, 126. Video Cards. (1 hr), connectors, cable., 127. Sound Cards. (1 hr), · Function of serial port, parallel, port,, brief, principle, of, communication through these, ports, types of devices that can, be, connected,, interface, standards, connectors, cable., · Precaution to be taken while, connecting/, removing, connectors from PC ports., Method of ensuring firm, connection., (07 hrs.), 29

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ICTSM, Hardware: Remove – Test –, Replace/ Install, 128. Removing RAM. (02 hrs), 129. Installing RAM. (02 hrs), 130. Removing a ROM Drive. (02, hrs), 131. Installing a ROM Drive. (02 hrs), 132. Removing a Hard Drive. (02, hrs), 133. Installing a Hard Drive. (03 hrs), 134. Removing a Power Supply. (03, hrs), 135. Installing a Power Supply. (02, hrs), 136. Removing a Video Card. (02, hrs), 137. Installing a Video Card. (02 hrs), 138. Install Expansion Cards. (02 hrs), 139. Removing Fans. (02 hrs), 140. Installing Fans. (02 hrs), 141. Removing the Motherboard., (02 hrs), 142. Installing the Motherboard. (5, hrs), 143. Removing the Processor. (02, hrs), 144. Installing the Processor. (03, hrs), 145. Installing a CPU Cooler. (03 hrs), 146. Troubleshooting. (02 hrs), 147. Checking the Power Switch. (01, hrs), 148. Removing the CMOS Battery., (01 hrs), 149. Seating Expansion Cards. (03, hrs), , 30, , · Types of Processors and their, specifications (Intel: Celeron, P4, family, Xeon, dual core, quad, core, core 2 duo, i3,i5,i7 and, AMD)., · Memory, devices,, types,, principle of storing. Data, organization 4 bit, 8 bit, word., · Semi-conductor, memories,, RAM, ROM, PROM, EMPROM,, EEPROM, Static and dynamic., · Example of memory chips, pin, diagram, pin function., · Concept of track, sector,, cylinder. FD Drive componentsread write head, head actuator,, spindle motor, sensors, PCB., · Precaution and care to be taken, while dismantling Drives., · Drive bay, sizes, types of drives, that can be fitted. Precautions, to be taken while removing, drive bay from PC., · HDD, advantages, Principle of, working of Hard, disk drive,, cylinder and clusture, types,, capacity,, popular, brands,, standards, interface, jumper, setting. Drive components- hard, disk, platens, and recording media,, ,air filter, read write, head,, head actuator, spindle motor,, circuit board, sensor, features, like head parking, head, positioning,, reliability,, performances, shock mounting, capacity. HDD interface IDE,, SCSI-I/2/3 comparative study.

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ICTSM, , ·, , ·, ·, ·, , Professional Install, Operating Windows Installation, Skill 25Hrs; System and all other 150. A walkthrough of installing, Windows. (2 hrs), application software., Professional, 151. A walkthrough of installing, Knowledge, Windows XP. (2 hrs), 07 Hrs, 152. Imaging: create a Windows, system image. (3 hrs), 153. How to Backup/ Restore your, Windows partition with the, bootable image disk. (3 hrs), 154. Duplicating a partition (creating, a multi-boot system). (3 hrs), 155. A multi-boot system: the, Windows boot manager vs. an, alternative boot manager. (3, hrs), 156. Setting up a multi-boot/ dualboot system. (3 hrs), 157. Dual Boot, Ubuntu, and, Windows. (3 hrs), 158. Windows XP registry tweaks. (3, hrs), , 31, , ·, ·, , ·, ·, , ·, ·, , ·, ·, ·, ·, , Latest, trends in interface, technology in PC and server, HDD interface., Precautions to be taken, whilefitting, drives into bays and bay, inside PC cabinet., CMOS setting (restrict to drive, settings only)., Meaning and need for using, Scan disk and defrag., Basic, blocks, of, SMPS,, description of sample circuit., (14 hrs.), Types, of software. System, software-OS, Compiler., Application software like MS, office. High Level,, low level, language, Computer application, scientific, industrial, and, business. Functions of an, operating, system., Disk, operating system., Concept of GUI, Modes of, starting on different occasions., Desktop,, Icon,, selecting,, choosing,, drag and drop., My, computer,, network, neighborhood/ network places., Recycle bin, briefcase,, task, bar, start menu, tool bar, and, menus., Windows Explorer., Properties of files and folders., Executing application programs., Properties, of, connected, devices.

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ICTSM, , Professional Customize Operating Data Backup, Skill 75Hrs; System and maintain 159. 3 types of media to use when, system application, backing up your data, and, Professional, software., when, each, method, is, Knowledge, appropriate. (2 hrs), 21 Hrs, 160. How to create automated, backups to ensure you always, have a recent backup. (2 hrs), 161. Learn how to manually backup, data. (2 hrs), 162. How to make an exact copy, (clone) of a hard drive. (2 hrs), Hardware Troubleshooting, 163. The danger in not diagnosing, problems first. (3 hrs), 164. Learn how to test your RAM. (4, hrs), 165. Check your hard drive for, errors. (4 hrs), PC Cleaning, 166. The best cleaning supplies to, use. (2 hrs), 167. How to increase airflow and, increase, your, computer's, lifespan. (2 hrs), 168. How to clean your computer., (2 hrs), Hard Drives, 169. Partitioning hard disk (primary, and extended partitions). (2, hrs), 170. Hard Drive Failures. (2 hrs), 32, , · Applications under windows, accessories., · Windows Help., · Finding, files,, folders,, computers., · Control panel. Installed devices, and properties. (07 hrs.), · Utilities for recovering data, from defective/bad hard disks., · Introduction to removable, storage devices, Bulk data, storage, devices-magnetic,, optical, magneto optical drives,, WORM drives., · CD ROM drives- Technology,, Types of CD drives, working, principle application., · Technology, working principle,, capacity,, media, of, DAT, Drive and back-up procedures., · Technology, working principle,, capacity, media of DVD ROM, drive., · Technology, working principle,, capacity, media of CD WRITER, and use different modes of, writing on a CD. Using of utility, for CD writing., (07 hrs.), , · What's Inside a Hard Drive?, · How Hard Disks Work., · Inside:, Hard, Drive, Motherboard., · Desktop Hard Drive Buyer's

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ICTSM, 171. How To Troubleshoot a Noisy, Hard Drive.(2 hrs), 172. How to Format a Hard Drive. (2, hrs), 173. How to Completely Erase a, Hard Disk Drive. (2 hrs), 174. Installation and configuration, of storage devices. Integration, of PATA and SATA drivers. (3, hrs), 175. Recover emails, files, and data, from a crashed hard drive or, computer. (2 hrs), Virus Removal, 176. How to run a full system scan., (1 hr), 177. How to fix your browser from, redirecting to other websites, (browser hijack). (1 hr), 178. Using a modern anti-virus, utility. (2 hrs), 179. When utilities don't fix, everything, how to manually, remove a virus. (2 hrs), 180. 2 specific things to disable, when trying to get rid of a, nasty virus. (2 hrs), 181. 2 special utilities that work, wonders. (2 hrs), System Utilities, 182. How to check to see if your, hard drive has bad sectors. (1, hr), 183. Fix the master boot record. (2, hrs), 184. How to run an in-place, installation. (1 hr), 185. Using Task manager and Event, Viewer. (2 hrs), 33, , ·, , ·, ·, ·, , ·, , Guide., What is RAID? Using Multiple, Hard Drives for Performance, and Reliability., Partitioning hard disk (primary, and extended partitions)., Learn how to prevent your PC, from getting malware., All the different types of, malware and how they attack, your PC., The difference between AntiVirus, and, Anti-Spyware, software., (07 hrs.), , · Bad Sectors in Hard disk,, Master Boot Record, in-place, installation, Registry fixing,, performance, level, check,, Shortcut fixing, Fixing Startup, process, log, etc., · Users and user account., Privileges, scope, permissions, etc., · Concept of Virtual Machine.

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ICTSM, 186. Using System Monitor and, Performance Logs. (2 hrs), 187. Configure config.sys file. (2 hrs), User Account Customization, 188. How to create and configure, user accounts in Windows XP,, Vista, 7/8. (2 hrs), 189. Make Changes to an Account., (2 hrs), 190. Changing the storage location, of the personal folders. (1 hr), 191. Changing the storage location, of installed software. (1 hr), 192. Setting up Parental Controls in, Windows XP,Vista,7, 8. (2 hrs), 193. How to Use Fast User Switching, in Windows. (2 hrs), 194. View Hidden Files and Folders., (1 hr), 195. Lock Down Windows 7 / 8 With, User Account Control. (2 hrs), 196. How to Delete User Accounts, in Windows. (2 hrs), Professional Install, Operating Windows Update & Device Driver, Skill 75Hrs; System and all other 197. How to find your system, version in Windows, Linux. (2, application software., Professional, hrs), Knowledge, 198. Installing a service pack. (3 hrs), 21 Hrs, 199. How to perform a Windows, Update. (2 hrs), Software Installation, 200. Installing a software program, in windows. (3 hrs), 201. How to run a file from MS-DOS., (3 hrs), 202. Extracting or uncompressing a, compressed file. (2 hrs), 203. How to compress or make files, into one file. (2 hrs), 34, , (07 hrs.), , · Version of a software, Service, , pack, Updating of OS, Different, configurations of Computer, system and its peripherals,, Compatible, with, different, hardware/ software., Software Installation –, · Pre-installation –Prerequisites,, Install procedure, Rollback or, Un-install procedure, Tests., · Post-installation –, Backup, procedure &, specifications,, Restore, procedure, Periodical view, check.

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ICTSM, 204. Extracting files from the, Windows cabinets. (2 hrs), 205. Uninstalling, Windows, software. (3 hrs), 206. Unable to remove a program, from Windows Add/ Remove, programs. (3 hrs), Installing Hardware Drivers, 207. How To Update Drivers in, Windows.(1 hr), 208. How To Roll Back a Driver in, Windows. (2 hrs), 209. Familiarization with Device, manager. (2 hrs), 210. Interfacing with cellphone,, tablet PC, synchronization of, contacts. (2 hrs), Windows Utilities, 211. How to Repair Corrupted Files, Problems. (2 hrs), 212. How to check for corrupted, files. (2 hrs), 213. Restore your machine back to, normal. (2 hrs), 214. Hard disk is filling up, what, should one do? (2 hrs), 215. Where's the disk space? (2 hrs), 216. Top 15 Ways to Speed Up the, Computer. (2 hrs), 217. How to Automatically Clean, and Organize the Desktop,, Downloads, and Other Folders., (2 hrs), 218. 5 Simple Rules To Keep Files, Organized. (2 hrs), 219. 5 Reasons - Computer Is, Running Slow. (2 hrs), Junk File Removal, 220. How to Remove Junk Files. (1, 35, , · Awareness, , of legal aspects, of using computers, such as, copyright, patent etc., (07 hrs.), , · What is a Driver?, · What hardware device drivers, ·, ·, , ·, , ·, , should be updated?, What is a Device manager?, Computer Maintenance Tips, and Tricks to Backup, Scan and, Clean., Power on self test, Peripheral, diagnostics, general purpose, diagnostics, Operating system, diagnostics., Hardware, boot, process,, Windows boot process., (07 hrs.), , · Junk, , files, deleted files,, configuration, of, internet

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ICTSM, hr), 221. How to completely remove, "deleted" files. (1 hr), 222. How to clear web browser, cache, Firefox,, Internet, Explorer, Chrome. (1 hr), 223. 5 steps to clean up your, computer files. (1 hr), 224. Personalize your Windows XPbased PC. (1 hr), Linux OS, 225. Using a Linux Live CD. (4 hrs), 226. Why you want a Linux Live CD., (4 hrs), 227. Use Ubuntu Live CD to Backup, Files from Your Dead Windows, Computer. (4 hrs), 228. Using a live CD as your Linux, Desktop. (4 hrs), , ·, ·, ·, ·, , Outlook Configure & Backup, 229. Configure outlook. (1 hr), 230. Backup and Restore Outlook. (1, hr), 231. How to restore the Outlook, default installation, toolbars, and settings. (1 hr), 232. Restore Deleted Items from an, Outlook PST-file. (1 hr), Professional Assemble, and Laptop PCs, ·, Skill 50Hrs; replace, hardware 233. Identification of laptop sections, components, of, and connectors. (03 hrs), ·, Professional, Laptop PC., 234. Assembling and disassembling, Knowledge, a Laptop. (08 hrs), ·, 14 Hrs, 235. Checking of various parts of a ·, laptop. (03 hrs), 236. Checking of batteries and, adaptors. (02 hrs), 36, , browser., Introduction to UNIX/LINUX and, its structure., Files and Processes in Linux., Directory structure of Linux O.S., Outlook Add and use contacts, Calendar, basics, Recall and, replace, sent messages, Send automatic, replies when you're out of the, office, The ins and outs of BCC,, Use Instant Search to find, Calendar items,, Use Instant, Search to find contacts, Use, Instant Search to find messages, and text, Add holidays to your, calendar,, Create or delete a, search folder, Import, and, export vCards, to Outlook, contacts, Make the switch to, Outlook 2013, Reach out with, contact groups (distribution, lists), Send or delete an email, stuck in your outbox, Take, calendars to the next level,, Track email, with read, receipts, Password protect your, mailbox, Use rules to manage, your email., (07 hrs.), Introduction of laptop and, comparison of various Laptops., Block diagram of laptop &, description of all its sections., Study of parts of a laptop., Input, system:, Touchpad,, Trackball, Track point, Docking, station, Upgrade memory, hard, disk,, replacing, battery,

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ICTSM, , Professional Replace/ install SMPS, Skill 25Hrs; and troubleshoot its, faults., Professional, Knowledge, 07 Hrs, , Professional Familiarize, and, Skill 50Hrs; upgrade, various, components, of, Professional, Motherboard., , 237. Replacing different parts of, laptops. (8 hrs), 238. Upgrading RAM, HDD and, other parts. (05 hrs), 239. Testing, fault finding and, troubleshooting, techniques., (05 hrs), 240. POST codes and their meaning,, fixing of problems based on, codes. (05 hrs), 241. Enabling, support for SATA, technology. Installation of OS, using SATA technology drivers., (05 hrs), 242. Laptop troubleshooting. (03, hrs), 243. Latest Tools & Gadgets For, Desktop/ Laptop Repairs. (03, hrs), SMPS, 244. Remove the SMPS from PC, cabinet. Identify the types of, output connectors of SMPS. (05, hrs), 245. Identify output voltages using, colour coding. Measure voltage, levels. Test power cable and, fuse. (05 hrs), 246. Open and cleaning the cooling, fan and other parts. (05 hrs), 247. Fix the SMPS inside the PC, cabinet and test PC. (05 hrs), 248. Use of Debug Card Post Error &, Code, SMPS Tester, PCI slot, testing tool. (05 hrs), Motherboard/ System board, 249. Remove the mother board, from PC cabinet. Identify the, main components on the, 37, , Configuring wireless internet in, a laptop., · Latest Tools & Gadgets For, Desktop/ Laptop Repairs., (14 hrs.), , · DC power source to PC. Need, , ·, , ·, , ·, , ·, , for SMPS. Specifications. Rating, of SMPS based on type of, motherboard and devices used., (AT/ ATX, Micro ATX, mini ATX)., Color coding adopted. Types of, connectors, used., Output, voltage, levels., Measuring, technique., Precautions to be taken while, cleaning the internal area of, SMPS., Precautions to be taken while, fixing the SMPS inside the, cabinet., (07 hrs.), Mother board function, types,, Main components on, the, mother board, and their, interconnection., Functional

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ICTSM, Knowledge, 14 Hrs, , motherboard. (3 hrs), 250. Identify the form factor of the, mother board. (2 hrs), 251. Identify the chipset used. (2, hrs), 252. Identify the number of slots, available for add-in cards (ISA,, PCI, AGP). (2 hrs), 253. Identify the type of processor, connector (slot/ socket/ dual)., (2 hrs), 254. Identify the BIOSROM, make,, version. (3 hrs), 255. Identify the jumper settings (if, any) on the mother board. (2, hrs), 256. Identify the types of slots, available for memory modules., (3 hrs), 257. Identify the connectors for, Hard disk (IDE). (3 hrs), 258. Identify the connector for FDD., (2 hrs), 259. Identify the connector for, COM1, Com2. (3 hrs), 260. Identify the connectors for, PS/2. (3 hrs), 261. Identify the connectors for, USB. (3 hrs), 262. Identify the connectors for, Game port. (3 hrs), 263. Identify the connector for, parallel port (Centronics). (3, hrs), 264. Identify the connector for, Keyboard, (in, exclusively, available). (3 hrs), 265. Identify the specifications of, the Lithium battery. (3 hrs), 38, , ·, ·, , ·, , ·, , ·, , ·, ·, , ·, ·, , ·, ·, , description of mother board,, Specification and variation., Precautions to be taken before, removing the mother board, from PC cabinet., Form factor of mother board., Meaning and function of chips, sets., Manufacturers,, comparison, importance of, quality chip set for performance, of PC., Bus standards-evolution, speed,, latest trends (ISA, PCI, AGP, new, trends)., Types of processor connectors,, examples of latest processor, connectors, number of pins. f), Function, of, BIOS,, manufacturers of BIOS., IDE ports available .Primary,, secondary. Number of drives, that can, be connected., Methods of adding SCSI drives., Details of FDD connector on, mother board., Facility, for, serial, Communication, ports, on, mother, board., Facility for PS/2 Communication, ports on mother board., Meaning and advantage of USB, ports., Facility, for, USB, Communication, ports, on, mother board., Facility for game ports on, mother board., Facility, for, parallel, Communication port on mother

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ICTSM, board., 266. Identify any other special, component available on the · Type of connectors in which, keyboards cab be used, old type, mother board. (3 hrs), full size DIN connector., 267. Identify the connectors for, front panel switches and · Need of Lithium battery. Its, specifications., Replacement, display. (2 hrs), procedure. Effect of removing, the battery from mother board., · Other, special components, available on mother boards, such as integrated devices/, drivers.(14 hrs.), Professional Recognize different Possible, upgrading/ changing · Effect of weak/ dead battery on, Skill 50Hrs; types of memory components on the mother board, PC performance. Identifying, devices, chips and its 268. Replace the weak/ dead, weak/ dead battery. Precautions, Professional, structure., battery on the mother board., to be, taken before replacing, Knowledge, (5 hrs), the battery. Setting to be done, 14 Hrs, 269. Replace/, upgrade, RAM, after replacing the battery., memory modules. (5 hrs), · Organization of RAM, types of, 270. Replacing/, upgrading, RAM's, Module types, pins,, Processor. (5 hrs), replacement procedure and, 271. Carryout Jumper setting on, precautions. Compatibility of, mother board. (5 hrs), memory modules to the, 272. Changing, CMOS, setmotherboard., up, and, setting, system · Type of processors, generation,, features,, speed,, popular, level password. (5 hrs), manufacturers. Advantages and, possibility, of, upgrading, Processor, of, a, PC., Motherboard/ Chipset/ speed/, connector/, power/other, compatibility, criteria, for, upgrading processor., · Precautions to be taken while, removing and placing processor, in sockets and slots., · Types of jumper settings on, motherboard. Its functions and, effects., 39

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ICTSM, · CMOS set-up features. Need, , and procedure for changing the, CMOS set-up. Updating Flash, BIOS., (07 hrs.), · Memory devices, types &, Memory, principle of storing. Data, 273. Identification of different types, organization 4 bit, 8 bit, word., of memory devices. (8 hrs), 274. Identification of memory chips. · Semiconductor memories, RAM,, ROM,, PROM,EMPROM,, (8 hrs), EEPROM, Static and dynamic., 275. Identification of SIMM and, DIMM, memory, modules, · Example of memory chips, pin, number of pins, type. (9 hrs), diagram, pin function of, popularly used RAM, EPROM,, and EEPROM Chips in PC's., (07 hrs.), Industrial Visit/ Project Work, Broad Areas:, a) Disassemble a given Desktop / Laptop PC totally following the safety precautions., b) Reassemble the Desktop / Laptop PC and test for its satisfactory performance., c) Install Operating System and necessary driver, taking backup and restore system., d) Rectify a defective system and make it as smooth working system., e) Troubleshoot / Repair /Replace an SMPS/RAM., f) Check Hard disk error, partition, format different types of Hard disk drives., , 40

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ICTSM, , SYLLABUS FOR INFORMATION & COMMUNICATION TECHNOLOGY SYSTEM MAINTENANCE, TRADE, SECOND YEAR, Duration, Professional, Skill 25Hrs;, Professional, Knowledge, 09 Hrs, , Professional, Skill 100Hrs;, Professional, Knowledge, 36 Hrs, , Reference Learning, Outcome, Install, and, customize, Linux, operating system., , Install, Printer,, Scanner, and, troubleshoot their, faults., , Professional Skills, (Trade Practical), with Indicative hrs., Linux operating system, 276. Installing UNIX/ LINUX. (05, hrs), 277. Preparing functional system, UNIX/ LINUX. (05 hrs), 278. Adding new users, software,, material components. (05 hrs), 279. Making back-up copies of the, index and files. (05 hrs), 280. Dealing with the files and, indexes. (05hrs), Printers & Plotters, 281. Testing front panel controls., Interface, pins,, cables,, measurement of voltages and, waveforms. (2 hrs), 282. Installing a printer and, carrying self- test. (2 hrs), 283. Replacing ribbon in a DMP. (1, hr), 284. Refilling ribbon tape of DMP., (2 hrs), 285. Testing, and, rectifying, defective cable. (2 hrs), 286. Removing, and, cleaning, printer head. (1 hr), 287. Replacing a new printer head., (2 hrs), 288. Testing and servicing Printer, power supply. (2 hrs), 289. Changing rollers and other, 41, , Professional Knowledge (Trade, Theory), · Basic Linux commands., · Linux file system, The Shell,, Users and file permissions, VI, editor, X window system, Filter, Commands, Processes, Shell, Scripting. (09 hrs.), , · Types of printers, Dot Matrix, printer’s laser printer, Ink jet, printer, line printer. Block, diagram and function of each, unit head assembly, carriage,, and paper feed mechanism., Front panel controls and, interfaces. Pin details of, interface port., · Installation of a printer driver., And self-test., · Ribbon types used., · Refilling of ribbons., · Printer cable testing defects,, effect and servicing., · Printer head, types, cleaning, procedures., · Precaution to be taken while, removing and replacing printer

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ICTSM, 290., , 291., , 292., 293., , 294., , 295., 296., , 297., , 298., 299., , 300., , 301., 302., , mechanical parts. (2 hrs), Tracing the control board and, identifying, defective, components. Servicing of, control board. (2 hrs), Replacement, of, toner, cartridge of laser printers. (2, hrs), Refilling toner cartridge of, laser printers. (2 hrs), Drum, cleaning, and, replacement in of laser, printers. (2 hrs), Testing and servicing Printer, power supply of laser, printers. (2 hrs), Changing mechanical parts of, laser printers. (2 hrs), Tracing the control board, circuit, and, identifying, defective, components., Servicing of control board of, laser printers. (2 hrs), Replacement of ink cartridge, of desk jet/ inkjet printers. (2, hrs), Refilling ink cartridge of desk, jet/ inkjet printers. (2 hrs), Drum, cleaning, and, replacement in desk jet/, inkjet printers. (2 hrs), Testing and servicing Printer, power supply of desk, jet/inkjet printers. (2 hrs), Changing mechanical parts of, desk jet/inkjet printers. (2 hrs), Tracing the control board and, identifying, defective, components. Servicing of, 42, , ·, , ·, , ·, , ·, ·, ·, , ·, ·, ·, , ·, , ·, , ·, , ·, , head assembly., Pinter power supply, circuit, analysis, defects, servicing., Circuit,, function,, probable, defects, servicing., Carriage motor assembly, paper, feed, assembly,, sensors., Procedure for dismantling and, replacing mechanical parts., Printer control board, circuit,, function, probable defects,, servicing., Working principle of LASER, printer., Toner cartridge, types, replacing, toner cartridges, Refilling, toner, cartridges,, equipment available for refilling, and procedure., Printer drum, function, cleaning, and replacing procedure., Power supply in laser printers,, circuit, defects, servicing., Mechanical parts and sensors on, laser, printer,, function,, replacement procedure., Control board(s) in laser printer,, circuit diagram, defects and, servicing procedure., Working principle of Inkjet/, Deskjet printers. Type of ink, used and replacement of ink, cartridge., Refilling of ink, equipment, available, quality of refilled, cartridges., Printer drum, function, cleaning, and replacing procedure.

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ICTSM, , Professional, , Install/Replace, , control board of deskjet/, inkjet printers. (2 hrs), 303. Connecting and using high, speed line printers. (2 hrs), 304. Replacing spares of line, printers. (2 hrs), 305. Self-test, procedures, in, printers. (2 hrs), 306. Use of diagnostics software, for serving printers. (2 hrs), Scanner & MFD, 307. Scanner, Installation,, configuration,, using, Automatic Document Feeder, (ADF), OCR. (6 hrs), 308. Barcode Scanner - Installation, and configuration. (6 hrs), 309. Network Scanner - Installation, and configuration. (6 hrs), 310. Troubleshooting of Scanner., (6 hrs), 311. Multifunction, Printer, Installation,, Replacing, supplies, and, spares,, troubleshooting. (8 hrs), 312. Passbook, Printer, Installation,, calibration,, configuration, &, troubleshooting. Replacement, of Supplies and maintenance., (6 hrs), 313. Network Printer – Installation, and, configuration,, troubleshooting. (6 hrs), 314. How to update the flash of, Motherboard,, printer,, scanner and modem etc. (6, hrs), Monitor, Display Card and Driver, 43, , · Power supply in inkjet printers,, circuit, defects, servicing., · Mechanical parts and sensors on, inkjet printer, function., · Working principle of Plotter and, its common faults. (18 hrs.), , · Working principles of Network, Scanner., · Working, principles, of, Multifunction Printer., · Working principles of Passbook, printer., · Working principles of High, Speed Printer., · Working principles of Line, Printer., · Working principles of Network, Printer., · Working principles of Print, Server. (18 hrs.), , · Types of monitor, Monochrome

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ICTSM, Skill 50 Hrs;, Professional, Knowledge, 18 Hrs, , Display Driver Card, 315. Identify the type of monitor, perform servicing, connected, to PC., and, configure, Specifications, front panel, controls and settings. (6 hrs), various display unit., 316. Identify the specifications of, the display driver card, installed in the PC. (6 hrs), 317. Remove the display driver, card and identify the main, components and connectors, on the display driver card. (6, hrs), 318. Replace the display driver, card and re-install. (before, practicing this skill set, the, already installed driver should, be removed from device, manager). (6 hrs), 319. Change the exiting display, card with a different card, given and install. (6 hrs), 320. Servicing, of, monitors,, changing fuses, adjusting, colors,, brightness, and, contrast. Setting resolution,, loading drivers. Checking and, replacing components on the, PCB. Checking and adjusting, LCD Monitors. (8 hrs), 321. Install, configure and operate, LCD Projector. (6 hrs), 322. Install and Configure Touch, Pad. (6 hrs), , ·, , ·, , ·, ·, , ·, ·, , ·, , ·, , ·, , Professional, , Install/Replace, , ·, , Sound Card, 44, , and, color, CGA, EGA, VGA,, SVGA,, Digital, Analogue,, interlaced, non-interlaced., Specifications and Comparison, of Monitors. Front panel, controls brightness, contrast,, and horizontal and vertical, height settings., Display cards, bus standards,, types CGA, EGA VGA, SVGA,, AGP, memory and drivers., Main, components, and, connectors on display cards,, display controller IC, RAM chips, and dual port feature principle, of working and use of display, memory., Installing display drivers, setting, features., Information required before, changing the display driver card, and precautions to be taken, while installing a display driver, card., LCD and TFT Monitors., Understanding the difference, between flat screens and CRT, display systems., Understanding the displays, memory and its effect on quality, and performance., Working principle of LCD, Projector, its specification,, configuration and common, faults., Working, Principle of Touch, Pad., (18 hrs.), Specifications of sound card

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ICTSM, Skill 50 Hrs;, Professional, Knowledge, 18 Hrs, , Professional, Skill 50 Hrs;, Professional, Knowledge, 18 Hrs, , Sound Card and set 323. Identify the specifications of, properties to adjust, the installed sound card in the, sound quality., PC. (6 hrs), 324. Identify and adjust the, playback, and, recording, properties of sound card/, driver. (6 hrs), 325. Remove the sound card from, PC and identify the main, components on the card. (6, hrs), 326. Replace the card and reinstall, the sound card and set, properties. (7 hrs), 327. Change the existing sound, card, with a different card given, and install. (6 hrs), 328. Connect the speaker and, microphone,, adjust, the, controls for better quality, sound and testing. (7 hrs), 329. Interconnect laptop to a, multimedia projector and, carryout adjustments. (6 hrs), 330. Replace battery pack in, laptops and carryout general, maintenance. (6 hrs), UPS, Perform, maintenance, and 331. Identify the specifications of, UPS. (6 hrs), servicing of UPS., 332. Switch-on and Switch-off, procedure of UPS. (6 hrs), 333. Measurement, of, Input/, output, voltage/, current, levels, battery charge level. (6, hrs), 334. Identifying status of UPS from, front panel indicators. (6 hrs), 45, , ·, , ·, ·, , ·, ·, ·, , ·, , ·, , ·, , ·, , ·, , ·, ·, , 16/32 bit stereo moNo., Frequency response, sound files, format,, compression, and, decompression., Principle of working and, functional units of sound card., Installation procedure of sound, cards. Setting playback and, recording features., Main components on a sound, card and its working., Properties and specification of, sound cards., Information, and, resources, required before installation of, sound card., Type, of, speaker, and, microphone,, frequency, response, control adjustments,, cable and connectors of speaker., Laptops, advantages, essential, difference, in, construction,, additional features, PCMCIA, cards., General, maintenance, procedures and replacement of, battery., (18 hrs.), Study of typical working UPS, circuit, explanation of each stage, involved., Voltage,, current,, frequency, and, KVA, specifications., Controls of different type of, UPS: On-line, Off- line, Line, interactive etc., Typical circuit blocks., Routine maintenance of battery

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ICTSM, , Professional, Skill 25Hrs;, Professional, Knowledge, 09Hrs, , Professional, Skill 125Hrs;, Professional, Knowledge, 45Hrs, , Install and configure, Modem,, System, Resources, Add on, Cards, Cables &, Connectors., , Upgrade, maintain, and troubleshoot, PC., , 335. Carryout routine maintenance, of battery, battery terminals,, loose contacts etc. (6 hrs), 336. Test UPS as per specification., Verification of back-up time., (6 hrs), 337. Circuit tracing and fault, finding practice. (6 hrs), 338. Servicing of UPS by simulating, more likely faults and, systematic, approach, to, identify and rectify them. (8, hrs), Modem, 339. Installation and configuration, of different types of Modem, e.g. DSL, ADSL, Data Card,, Dongle etc. (08 hrs), , and UPS., · Back-up time, its dependence on, battery, load and its calculations., · Possible problems in UPS, fault, finding procedures., · Simulated faults and serving of, UPS. (18 hrs.), , · Modem Fundamentals., · Band width, baud rate, wireless, communication, synchronous/, asynchronous transmission., · IRQ, DMA, Memory Address,, I/O address, Resource Conflict,, System Resources, Plug & Play Concept., 340. Practice on setting IRQ, DMA, · Different latest Add on Cards Memory, Address,, I/O, (Identification in terms of I/O, address, Resource Conflict,, slot and connectors). (09 hrs.), Plug & Play. (08 hrs), Practice on Add on Cards, Cables &, Connectors, 341. AGP, PCI Express, TV Tuner, Card, DVR card, Video, Capture, SCSI. USB, NIC, Fire, wire, Card reader, network, storage, Game video card,, Camera etc. (09 hrs), POST Code, · Recognize POST error message, 342. Rectify the serial, parallel and, code as an indication of a serial,, USB problem by reinsertion or, parallel and USB problem., replacement. (3 hrs), · Recognize POST error message, 343. Rectify the printer’s problem, code, as an indication of a, by, reinsertion, or, printer's problem., replacement. (3 hrs), · Recognize POST error message, 46

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ICTSM, 344. Rectify the MODEM problem, by, reinsertion, or, replacement. (3 hrs), 345. Rectify the windows start-up, problem by reinsertion or, replacement. (4 hrs), 346. Rectify the illegal operational, problem by reinsertion or, replacement. (3 hrs), 347. Rectify the virus protection, utility problem by reinsertion, or replacement. (3 hrs), 348. Rectify the networks problem, by, reinsertion, or, replacement. (3 hrs), 349. Rectify the external devises, problem by reinsertion or, replacement. (3 hrs), Upgrading of System, 350. Mother board, Memory, CPU,, Graphic Card, BIOS upgradation,, Additional, features, Updating of System, Software, &, Application, Software (Requirement &, How to update). (30 hrs), Practice on Backup Drives, 351. Pen Drive U3 format, Zip, Drive, Tape Drive, USB, External Drive (HDD, CD/ DVD, writer),, Types,, capacity,, interface connector, write, protection, Troubleshooting,, Interface, Installation, casing, for external drive. (20 hrs), , ·, , ·, , ·, , ·, , ·, , ·, ·, ·, , ·, ·, , ·, ·, ·, , 47, , code, as an indication of a, MODEM problem., Recognize POST error message, code, as an indication of a, windows start-up problem., Recognize POST error message, code, as an indication of an, illegal operational problem., Recognize POST error message, code as an indication of a virus, protection utility problem., Recognize POST error message, code, as an indication of a, networks problem., Recognize POST error message, code, as an indication of an, external devises problem., (09 hrs.), Understand the limitation of a, PC and scope for upgrading., Understand, technical, specifications for PC upgrading., Introduction, to, removable, storage devices, Bulk data, storage, devices, magnetic,, optical, magneto optical drives,, WORM drives., Minor repairs and maintenance, of CD ROM drives., Technology, working principle,, capacity, and media of ZIP, drives., Important parts and functions of, a ZIP drive., Minor repairs and maintenance, of ZIP drive., Important parts and functions of, DAT drive.

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ICTSM, , Maintenance and Troubleshooting, of PC, 352. Running diagnostics program, to identify the health and, defects of a PC., Check, system performance using, third party, utilities. Use, benchmarking utilities to, benchmark systems. (3 hrs), 353. Identify the defect in PC from, the audible and observable, symptoms such as beep, sounds,, post, messages., Hanged keyboard, erratic, display etc., and corrective, action. (3 hrs), 354. Tracing the circuit of a KB. (3, hrs), 355. Troubleshooting, defects, related to Keyboard and its, related, ports, loose, 48, , · Minor repairs and maintenance, of DAT drive., · Important parts and functions of, DVD ROM drive., · Minor repair works on a DVD, ROM drive., · Minor repair works on a CD, WRITER., · Technology, working principle,, capacity, and media of MagnetoOptical Disk (MOD) drives., Applications., · Important parts and functions of, MOD drive., · Minor repair works on MOD., · Latest, trends, in, backup, devices/ media., (18 hrs.), · Safety precautions in handling, PC,, sub-assemblies, and, components, Important points, to, be, considered, while, purchasing, and, replacing, components., Concept, of, Preventive, and, corrective, maintenance. Tools required,, Active & Passive Maintenance,, Maintenance scheduling. Need, of, diagnostics, program., Features, limitations. Examples, of commonly used diagnostic, programs., · Probable, defects, in, PC., Localizing faults through its, observable visual or audio, symptoms and possible methods, for, rectification/, servicing., Understanding serviceability of, component. Economy in repair/

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ICTSM, , 356., , 357., , 358., , 359., , 360., , 361., 362., , 363., 364., 365., , connections, replacing cable,, replacing keys (DIN, PS/2,, USB). (3 hrs), Trouble shooting defects, related to Mouse and, its, related, ports, loose connections, replacing, cable, replacing roller and, sensing elements. (COM,, PS/2, USB). (3 hrs), Study of interface cable, connector,, replacing, of, subassemblies of Light pen,, scanner, digitizer. (3 hrs), Troubleshooting, defects, related to HDD, (practice of, replacing motor, head, PCB, among faulty drives) cable, and connector. (4 hrs), Troubleshooting, defects, related to CD ROM Drive,, Attempting for replacement, and adjustments) cable and, connector. (4 hrs), Troubleshooting, defects, related Ports to Jumper, setting. (4 hrs), Troubleshooting, defects, related to Processor. (4 hrs), Troubleshooting, defects, related to RAM memory, modules. (4 hrs), Troubleshooting, defects, related BIOS. (4 hrs), Troubleshooting, defects, related to CMOS setup. (4 hrs), Troubleshooting, defects, related to Battery. (4 hrs), , 49, , ·, , ·, , ·, , ·, , ·, , ·, , ·, , ·, , ·, , ·, , ·, ·, , replacement., Block diagram of a KB, function, of controller, LED driver Sample, circuit., Defects related to Keyboard and, its related ports (DIN, PS/2, USB), Discontinuity in cable, and bad, keys. Servicing procedure., Defects related to Mouse and its, related ports (COM, PS/2, USB), and servicing procedure., Working, principle,, electro, mechanical circuits of Light pen, scanner and digitizer., Defects and symptoms related, to HDD and its cable, connector, and servicing procedure., Defects related to CD ROM Drive, jamming of mechanical assembly, mal function of control circuit,, and its cable, connector and, servicing procedure., Defects related to Ports jumper, setting on motherboard and, servicing procedure., Defects related to processor, its, socket, cooling and servicing, procedure., Defects related to RAM memory, module connector and servicing, procedure., Defects related to BIOS,, upgrading, and, servicing, procedure., Defects related to CMOS, COMS, setup and servicing procedure., Defects related to battery and, servicing procedure., (18hrs.)

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ICTSM, Professional, Skill 50 Hrs;, Professional, Knowledge, 18 Hrs, , Professional, Skill 25Hrs;, Professional, Knowledge, 09 Hrs, , Assemble, replace Tablet/ Smart Devices, and, troubleshoot 366. Assembling & disassembling, various parts of, of different types of tablets/, Tablet/, Smart, Smart Devices. (5 hrs), Devices., 367. Testing of various parts with, multimeter. (4 hrs), 368. Replacing of faulty parts. (4, hrs), 369. Fault, finding, &, troubleshooting. (4 hrs), 370. Practice, Advanced, troubleshooting techniques., (5 hrs), 371. Flashing of various brands of, tablets/ smart devices. (4 hrs), 372. Upgrading operating systems., (4 hrs), 373. Formatting of virus affected, devices. (4 hrs), 374. Unlocking, of, handsets, through codes and software., (4 hrs), 375. Troubleshooting, settings, faults. (4 hrs), 376. Working with iOS, Android,, Ice-cream, sandwich,, Jellybeans. (4 hrs), 377. Installation of Phone Gap, framework. (4 hrs), Browse internet and Internet and Web Browser, work with Cloud 378. Practice web browsing using, popular, web, browsing, Computing., software, Configuring web, browser. (1 hr), 379. Search for content using, popular search engines. (1 hr), 380. Use favourite folder for, browsing quickly. (2 hrs), 381. Downloading, &, Printing, 50, , · Circuit Board/ Motherboard, Introduction., · Study of parts of a tablet PC/, smart devices., · Testing of various parts with, multimeter., · Steps of repairing various, hardware problems., · Advanced, troubleshooting, techniques., · Introduction of various software, faults., · Flashing of various brands of, tablets / smart devices., · Upgrading operating systems., · Locking &Unlocking of handsets., · Concept of iOS, Android, Icecream sandwich, jellybeans., · Concept of Phone Gap., (18 hrs.), , Internet and Web Browser, · World wide web and website., · Web Browsing and popular web, browsing software., · Introduction to Search Engines,, Popular Search engines., · Concept of Favorites Folder., · What is an Electronic Mail?, · Email Addressing, BCC and CC,, Inbox, Outbox, Address book,

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ICTSM, Webpages. (2 hrs), 382. Using e-mail – Opening &, configuring, email, client,, mailbox: inbox and outbox,, Creating and sending e-mail,, Replying to an e-mail, message, Forwarding and email message, Sorting and, searching emails. (2 hrs), 383. Sending document/ softcopy, by email, activating spell, checking, using address book,, Handling SPAM, Removal of, Cookies. (2 hrs), Cloud Computing, 384. Work with Cloud services. (15, hrs), Professional, Skill 200Hrs;, Professional, Knowledge, 72 Hrs, , SPAM., Cloud Computing, · Introduction, to, Cloud, Computing, how to access Cloud, service providers & to create an, account., IT Act & Law, · Introduction to Cyber Security., · Introduction to Cyber Laws & IT, Act., · Importance of privacy and, techniques to manage it., (09 hrs.), , Set up and configure Components of the Computer · Introduction to, Computer, Networking System Network, Networks – Advantages of, using, various 385. Familiarization with various, Networking, Peer-to-Peer and, network devices., Network devices, Connectors, Client/Server Network., and Cables. (10 hrs), · Network Topologies – Star,, 386. Understanding the Layout of, Ring, Bus, Tree, Mesh, Hybrid., network. (15 hrs), · Type of Networks – Local Area, Networks (LAN), Metropolitan, Area Networks (MAN), Wide, Area Networks (WAN)., · Internet,, Ethernet,, Wi-Fi,, Bluetooth, Mobile Networking,, Wire and wireless Networking., · Difference between Intranet, and Internet. (09 hrs.), Crimping & Punching, · Communication, Media, &, 387. Crimping practice with straight, Connectors, –, Unshielded, and cross CAT 5 cables. (15 hrs), twisted-pair (UTP), shielded, 388. Punching practice in IO Box and, twisted-pair (STP), Fiber Optics, patch panel. (15 hrs), and coaxial cable: RJ-45, RJ-11,, 389. Crimping and making cables. (20, BNC., 51

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ICTSM, hrs), , · Understanding color codes of, CAT5 cable. 568A and 568B, convention. (18 hrs.), , Cabling, · Introduction, to, Data, 390. Create cabling in a lab with, Communication – Analog and, HUB/ Switch and IO Boxes and, Digital Signals, Simplex, Halfpatch panel. (20 hrs), Duplex, and, Full-Duplex, 391. Fitting Switch Rack. (5 hrs), transmission mode. (09 hrs.), Install & configure a Network, · OSI Model - The functions of, 392. Installing & Configuring a Peerdifferent layers in OSI model., to-Peer Network using Windows, (09 hrs.), Software. (15 hrs), 393. Making cables by crimping. (5, hrs), 394. Connect, computers, using, Bluetooth. (5 hrs), Configuration, of, Data · Network, Components, –, communication equipments, Modems,, Firewall,, Hubs,, 395. Connecting computers with, Bridges, Routers, Gateways,, Network with Drop cable and, Repeaters,, Transceivers,, using, Wi-Fi, configuration., Switches, Access point, etc. –, (08hrs), their, types,, functions,, 396. Basic Programmable switch, advantages and applications., Configuration Spanning Tree · IP Routing in Network RIP IGRP, Protocol (STP). (07hrs), (09 hrs.), 397. Command, Line, Interface., (05hrs), 398. IP Routing Process. (03hrs), 399. Verifying Configuration. (02hrs), IP Addressing & TCP/ IP, · Protocols, TCP/IP, FTP, Telnet, 400. IP addressing technique (IP4/, etc., IP6) and Subnetting and · Theory, on, Setting, IP, Supernetting the network. (6, Address(IP4/ IP6) & Subnet, hrs), Mask, Classes of IP Addressing., 401. Installation and Configuration of · Overview of Virtual LAN., TCP/ IP Protocol. (6 hrs), · VLAN Memberships., 402. Practice TCP/ IP Utilities: PING, · Identifying VLAN., IPCONFIG, HOSTNAME, ROUTE,, · Trunking - VLAN Trunk Protocol, TRACERT etc. (6 hrs), 52

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ICTSM, , Professional, Skill 25Hrs;, Professional, Knowledge, 09 Hrs, , Professional, Skill 25Hrs;, Professional, Knowledge, 09 Hrs, , 403. Setup and configure a Virtual, (VTP)., LAN. (7 hrs), · Concept, of, Translator, Gateways., (09 hrs.), Other Network Protocols, · Simple Mail Transfer Protocol, 404. Working with SMTP, TELNET,, (SMTP), Telnet, File Transfer, FTP, HTTP, SNMP, LDAP etc. (15, Protocol (FTP), Hyper Text, hrs), Transfer, Protocol, (HTTP),, 405. Practice on configuring DHCP., Simple Network Management, (10 hrs), Protocol (SNMP)., · LDAP (Lightweight Directory, Access Protocol)., · Network Security., Concept of Dynamic Host, Control Protocol. (09 hrs.), Share and control Sharing Resource & Internet · Concept of Internet., resource, and connection, · Architecture of Internet., Internet connection 406. Sharing Resource and Advance · DNS Server., through network., Sharing Setting. (5 hrs), · Internet Access Techniques,, 407. Installing Proxy Server. (5 hrs), ISPs and examples (Broadband/, 408. Exposure and using Internet., Dialup/ WiFi)., Setting, E-mail, accounts. · Concept of Social Networking, Conferencing. (5 hrs), Sites,, Video, Calling, &, 409. Installing, and, Configuring, Conferencing., Internet. (5 hrs), Concept of Virus and its, 410. Connection on a PC using, Protection using Anti-Virus,, Broadband or Dongle. (5 hrs), UTM and Firewall. (09 hrs.), Protection, and · Collaborating using wired and, Implement Network Network, Security to protect troubleshooting, wireless networks, Protecting a, from various attacks 411. Setting up basic protection, Network, Network performance, using public keys and MAC, on networking., study and enhancement., address filters. (10 hrs), (09 hrs.), 412. Integrate wired with wireless, network. (5 hrs), 413. Power over Ethernet (PoE). (5, hrs), 414. Troubleshooting wired and, , 53

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ICTSM, Professional, Skill 25Hrs;, Professional, Knowledge, 09 Hrs, , Professional, Skill 25Hrs;, Professional, Knowledge, 09 Hrs, , Professional, Skill 25Hrs;, Professional, Knowledge, 09 Hrs, , Professional, Skill 75Hrs;, , Share and control, resource, and, Internet connection, through network., , Implement Network, Security to protect, from various attacks, on networking., , Perform installation, and, basic, configuration, of, Windows Server., , Demonstrate, installation,, configuration, , of, , wireless network. (5 hrs), Control & monitoring of network, devices, 415. Setting up of basic collaboration, tool like NetMeeting for, activities like chat, application, sharing, remote desktop access, and control, VoIP. (15 hrs), 416. Setup IP camera for basic, surveillance scenario, logging, and monitoring of devices/, locations. (10 hrs), Network Security, 417. Practice on firewall technologies, to, secure, the, network, perimeter. (10 hrs), 418. Practice, LAN, security, considerations and implement, endpoint and Layer 2 security, features. (10 hrs), 419. Wi-Fi, configuration, to, implement, security, considerations. (5 hrs), Server, Installation, &, Basic, Configuration, 420. Identify Server Hardware. (5, hrs), 421. Install and configure Windows, Server. (5 hrs), 422. Install and Configure Active, Directory. (5 hrs), 423. Implementing AD Services. (5, hrs), 424. Configuration of broadband, modem and sharing internet, connection. (5 hrs), Install & configure DNS, 425. Installing and Configuring DNS, Services, 54, , · Surveillance using network, devices,, collaboration, on, network for team optimization, and support activities., · Remote, management, of, devices., (09 hrs.), , · Modern Network Security, Threats and the basics of, securing a network., · Secure Administrative Access,, LAN security considerations., · Network Security Devices., · Cryptography., · Wi-Fi security considerations., (09 hrs.), , · Server, concepts,, Server, Hardware, Installation steps,, configuration of server., · Concept of Active Directory., ADS Overview, ADS Database,, Active Directory Namespace,, Logical & Physical Elements of, AD. (09 hrs.), , · Concept of DNS., · Name resolution – Host names,, NetBIOS names.

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ICTSM, Professional, Knowledge, 27 Hrs, , Professional, Skill 75 Hrs;, Professional, Knowledge, , DNS, Routing and, user, account, customization., , -, , Setup Name resolution –, Host, names,, NetBIOS, names., - Installing DNS Server., - Configuring DNS Zones, DNS, Clients, Delegating Zones., - Testing DNS with nslookup,, dnscmd and dnslint. (13hrs), 426. Installing and Configuring DHCP, Services, - DHCP Server Configuration., - Setting up of DHCP, Routing, and remote access. (12hrs), Routing and Remote Access, 427. Configuring RRAS. (5 hrs), 428. VPN implementation. (5 hrs), 429. Configuring Remote Access, Authentication Protocol. (5 hrs), 430. Configuring RRAS Policies. (2, hrs), 431. Configuring IAS. (3 hrs), 432. Managing TCP/ IP Routing. (5, hrs), Planning and Implementing User, and Group Strategies, 433. Adding Account. (2 hrs), 434. Implement AGDLP Process. (5, hrs), 435. Implement User Authentication, Strategy. (5 hrs), 436. Planning and Implementing OU, Structure. (3 hrs), 437. Planning and Maintaining Group, Policies - Configuring User, Environment. (5 hrs), 438. Configuring Computer Security., (5 hrs), Configure, Server Server Configuration & Backup, and manage Server 439. Configure a server as web, server. (15 hrs), Network, security, 440. Configuring Mailbox Servers. (5, and Infrastructure., hrs), 55, , · DNS Overview., · DHCP Overview., · DHCP Clients and Leases., (09 hrs.), , · Remote Access Overview., · VPN Concepts., · Remote Access Authentication, Protocol., · RRAS Policies., · IAS., · TCP/ IP Routing., (09 hrs.), · Concept of User and Group., · Planning, Security, Group, Strategy., · AGDLP Process., · Planning User Authentication, Strategy., · Planning OU Structure., · Planning a Group Policy, Strategy., · Deploying Software Through, GPO. (09 hrs.), · Introduction to Web Server, · Introduction to Messaging, Services., · Concept of Backup and, Recovery of Server. (09 hrs.)

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ICTSM, 27 Hrs, , 441. Implementing, Backup, and, Recovery. (5 hrs), Managing Server Network Security, · Security, Baseline, and, 442. Security Baseline Settings and, Templates., Templates. (5 hrs), · Audit Policy., 443. Configuring Audit Policy. (5 hrs), 444. Monitoring and Troubleshoot · Understanding IPSec., · Protocol Security., Network protocol. (5 hrs), 445. Configuring Protocol Security. (5 · Planning security for Wireless, hrs), Network., 446. Planning security for Wireless, (09 hrs.), Network. (5 hrs), Maintaining Network Infrastructure · Managing Network Traffic, 447. Monitor Network Traffic. (5 hrs) · Types of Problems of Internet, 448. Troubleshoot, Internet, Connectivity., Connectivity. (10 hrs), 449. Troubleshoot Server Services. (5 · Types and working of Server, Services., hrs), 450. Use Linux Network Tools to, (09 hrs.), check/, maintain/, Manage, Network. (5 hrs), Professional Perform installation Linux Server installation and · Configuration Plan., Skill 25Hrs;, and, basic configuration, · Public and data directory., configuration, of 451. Install Linux Server. (5 hrs), · Host file., Professional, Linux server., 452. Create new user and group. (2 · SWAT., Knowledge, hrs), · Password Authentication., 09 Hrs, 453. Create, public, and, data, · Telnet., directory. (2 hrs), (09 hrs.), 454. Create anlmlhosts file. (3 hrs), 455. Check host file. (2 hrs), 456. Secure and run SWAT. (3 hrs), 457. Filter ports. (3 hrs), 458. Telnet, installation, and, configuration. (5 hrs), Industrial Visit/ Project Work, Broad Areas:, a) Setting up a LAN of at least 3 PCs using HUB/ Switch and structured cabling., b) Configuration of Switch/ Router, Setup a wireless LAN with security features, Invoking Network security., c) Installation & configuration Windows server., d) Installation & configuration of LINUX Server., , 56

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ICTSM, , SYLLABUS FOR CORE SKILLS, 1. Workshop Calculation & Science(Common for two year course) (80Hrs + 80 Hrs), 2. Engineering Drawing (Common for Group-II (Electrical, Electronics & IT Trade Group))(80Hrs +, 80 Hrs), 3. Employability Skills(Common for all CTS trades) (160Hrs + 80 Hrs), Learning outcomes, assessment criteria, syllabus and Tool List of Core Skills subjects which is, common for a group of trades, provided separately in www.bharatskills.gov.in, , 57

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ICTSM, , ANNEXURE-I, List of Tools & Equipment, INFORMATION & COMMUNICATION TECHNOLOGY SYSTEM MAINTENANCE, (For batch of 24 candidates), , S No., , Name of the Tool & Equipment, , Specification, , Quantity, , 100 mm, 500 V, set of 5, 150 mm, 150 mm, 150 mm, 25 W. 240 V, , 25Nos., 25Nos., 25Nos., 25Nos., 25Nos., 25Nos., 25Nos., 25Nos., 25Nos., 25Nos., 25Nos., 25Nos., , A. TRAINEES TOOL KIT, 1., 2., 3., 4., 5., 6., 7., 8., 9., 10., 11., 12., , Connecting screwdriver, Neon tester, Screw driver set, Insulated combination pliers, Insulated side cutting pliers, Long nose pliers, Soldering iron, Electrician knife, Tweezers, Digital Multimeter, Soldering Iron Changeable bits, De- soldering pump, , 100mm, 15 W, , B. LIST OF TOOLS REQUIRED, 13., 14., 15., 16., 17., 18., 19., 20., 21., 22., 23., 24., 25., 26., 27., , Crimping tool (pliers), Soldering Iron, Magneto spanner set, Screw driver, Steel rule, Scriber straight, Soldering Iron, Allen key set, Tubular box spanner, Magnifying lenses, Continuity tester, Soldering iron, Cold chisel, Scissors, Handsaw, , 25W, 150mm, 150mm, 150mm, 240W, set of 9, set of 6, 75mm, 10W, 20mm, 200mm, 450mm, , 2 Nos., 6 Nos., 2 Nos., 4 Nos., 2 Nos., 2 Nos., 1 Nos., 2 Nos., 1 No., 3 Nos., 6 Nos., 6 Nos., 1 No., 1 No., 1 No., , C. TOOLS & EQUIPMENTS (Computer Hardware: Installation and Maintenance), 28., , Server Computer, , CPU: 32/64 Bit i3/i5/i7 or latest, processor, Speed: 3 GHz or Higher., 58, , 01 No.

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ICTSM, , 29., , Desktop Computer, , 30., 31., , Laptop, Notebook, Intel Mobile Desktop based PC with LCD, monitor, , 32., 33., 34., 35., 36., , Tablet, Printers: LaserJet, DeskJet, passbook,, mfd, Network Printer, Online UPS, LAN Cards, Wi-fi LAN Cards, , 37., 38., , LCD/DLP Projector, Power Meter, , Cache Memory: - Minimum 3 MB or, better. RAM:-8 GB DDR-III or Higher., Hard Disk Drive: 500GB or Higher,, 7200 rpm (minimum) or Higher, WiFi, Enabled., Network, Card:, Integrated, Gigabit, Ethernet, (10/100/1000) Wi-Fi, USB, Mouse, USB Keyboard and Monitor, (Min. 17 Inch), Standard Ports and, connectors. DVD Writer, Speakers, And Mic. Licensed Windows, Operating System / OEM Pack, (Preloaded), Antivirus / Total, Security, CPU: 32/64 Bit i3/i5/i7 or latest, processor, Speed: 3 GHz or Higher., RAM:-4 GB DDR-III or Higher, Wi-Fi, Enabled. Network Card: Integrated, Gigabit Ethernet, with USB Mouse,, USB Keyboard and Monitor (Min. 17, Inch. Licensed Operating System and, Antivirus compatible with trade, related software., CPU: 32/64 Bit i3/i5/i7 or latest, processor, Speed: 3 GHz or Higher., RAM:-4 GB DDR-III or Higher, Wi-Fi, Enabled. Network Card: Integrated, Gigabit Ethernet, with USB Mouse,, USB Keyboard and Monitor (Min. 17, Inch. Licensed Operating System and, Antivirus compatible with trade, related software., , 12Nos., , 01 each, 01 No., , 02 Nos., 01 each, 01 No., As require, 06 Nos., each, 01 no, 02 nos., 59

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ICTSM, 39., 40., 41., 42., 43., 44., 45., 46., 47., 48., 49., 50., 51., 52., 53., 54., 55., 56., 57., 58., 59., 60., 61., 62., 63., 64., 65., 66., 67., 68., 69., 70., 71., 72., 73., 74., , Crimping Tools, Computer Toolkits, Computer Spares:, Motherboards (of different make), Cabinets, Processors (of different make), Hard Disk different types, Optical Drives, LCD/LED/TFT Monitors, Pen Drives, External Hard disk, External DVD Writer, Keyboards, Mouse, Anti static pads, Anti static wrist wraps, SMPS, Digital Multimeters, Blu-Ray drive and player, External Hard Disk, Digital Camera, HD Display, Network storage, Card Reader, Game video card, Web Cam, Surround sound speakers, Different types of memory cards, Laptop kits, Laptop spares: Cabinet with display,, memory, hard disk, battery pack,, keyboard membrane, chargers, SMPS Trainer kit, UPS Trainer kit, Power electronics Trainer kit, Post error debugging card, SMPS Tester, PCI slot Testing tool, , 1 TB or higher, , 06 nos., 06 Nos., As required, 4 Nos., 4 Nos., 4 Nos., 4 Nos., 4 Nos., 2 Nos., 4 Nos., 2 Nos., 2 Nos., 4 Nos., 4 Nos., 4 Nos., 4 Nos., 4 Nos., 12Nos., 2 Nos., 2 Nos., 2 Nos., 2 Nos., 2 Nos., 2 Nos., 2 Nos., 2 Nos., 2 Nos., 2 Nos. each, 12 Nos., As required, 2 Nos., As require, 2 Nos., 4 Nos., 4 Nos., 4 Nos., , D. SOFTWARE, 75., Windows Server Operating System, , 1 license, , 60

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ICTSM, 76., 77., 78., 79., 80., 81., 82., 83., , Windows Operating System, Linux Operating System, Network Management Software, MS Office, Anti-virus software, Data recovery software, LINUX Server Operating System (Samba, / Su-se), Open source Pc Utility / Tweak Software, , 2 licenses, 2 Nos., 1 No., 2 Nos., 2 Nos., 2 Nos., 1 No., As availabe, , E. FURNITURE and Other Equipments, 84., Computer Tables, 85., Computer Chairs, 86., Printer Table, 87., Class Room Chairs, 88., Air Conditioners, 89., Scanner, 90., Modem, 91., Telephone Line, 92., Broadband Internet Connection, 93., Fire Fighting Equipments, 94., Hardware and Network Trainer Kit, , 12 Nos., 24 Nos., 1 No., 24 Nos., As required, 1 No., 1 No., 1 No., 1 No., As required, 6 Nos., , F. TOOLS & EQUIPMENTS (Computer Networking), 95. Wireless Network Adapter, 96. Wireless Access Point, 97. Router, 98. Managed Layer 2 Ethernet Switch, 99. Managed Layer 3 Ethernet Switch, 100. Network Training System, 101. LAN Protocol Simulation and Analyser, Software, 102. Network and Internet security trainer, 103. LAN cable tester, 104. Network cables – UTP, 105. Network Cables – coaxial, flat, ribbon, 106. LAN Cards, wi-fi LAN Card, 107., 108., 109., 110., , Connectors for cables, Power Meter, Media Convertor, UTP jack panel, , 8/16/24 port, 8/16/24 port, , 8/16/24 port, , 61, , 6 Nos., 4 Nos., 4 Nos., 2 Nos., 2 Nos., 2 Nos., 2 Nos., 2 Nos., 2 Nos., As required, As required, 05, Nos.each, As required, 2 Nos., 4 each, 2 Nos.

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ICTSM, 111., 112., 113., 114., 115., 116., 117., 118., 119., 120., , SC Couplers, SC Pigtails, RJ-45 connector, Fluke Meter, Crimping Tools, Switch with POE ports, POE adapters, Network Camera (Outdoor/ Indoor), Fibre Optics cable with LC connector, LC connector module, , 12 Nos., 12 Nos., As required, 2 Nos., 6 Nos., 2 Nos., 2 Nos., 2 No. each, As required, As required, , 62

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ICTSM, , ANNEXURE – II, The DGT sincerely acknowledges contributions of the Industries, State Directorates, Trade, Experts, Domain Experts, trainers of ITIs, NSTIs, faculties from universities and all others who, contributed in revising the curriculum., Special acknowledgement is extended by DGT to the following expert members who had, contributed immensely in this curriculum., MEMBERS OF SECTOR MENTOR COUNCIL, S No., 1, , 2, 3, 4, , 5, , 6, , 7, , 8, , Name of the member with Post, (Shri /Smt/Ms), R Chandrasekaran, Chief, Executive, Technology &, Operations, , Srikantan Moorthy, SVP & Head,, Education & Research, Deepak Jain, Senior VP & Global, Head-Work Force Planning, K. Ganesan, Vice President -Global Head, Talent Acquisition Group, TCS House, Raveline street, Fort, Mumbai - 400 001, Avinsh Vashishta, Chairman &, GU Managing Director, Ravi Shankar B., , Mr. Umesh Gupta, Network of, ICT Entrepreneurs and, Enterprises, Prof. S.C. De Sarkar,, , Organisation, Cognizant Technology Solutions, India Pvt. Ltd., 12th & 13th Floor,, "A" wing, Kensington Building, Hiranandani, Business, Park,, Powai, Mumbai - 400 076, Infosys Electronics City, Hosur, Road, Bangalore 560 100, WIPRO, Doddakannelli, Sarjapur, Road, Bangalore - 560 035, TCS, TCS House, Raveline street,, Fort, Mumbai - 400 001, , Position in SMC, , Member, , Member, Member, , Member, , Accenture Services Pvt. Ltd., 71,, Cunningham Road, Bangalore –, 560052, Mindtree Ltd, Global Village,, RCVE Post, Mysore Road,, Bangalore 59, USO House, USO Road, 6 Special, Institutional Area, New Delhi110067, Indian Institute of Technology, Bhubaneswar, Bhubaneswar-751, 013, , 63, , Member, , Member, , Member, , Member