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to meet and satisfy the customer, requirements, therefore, its importance has, rapidly increased due to competition in business and industries. Satisfying the, needs of customer by consistently maintaining the required quality in products, and services has becomę an essential part of business operations. This is for, winning the confidence of customer, and gaining the market share under, competitions. In view of this, the companies all over the worid are quality, conscious to ensure that their products and services meet the customer's needs., There are challenges of quality in planning, producing and meeting total, specifications of goods or service that satisfy the customer's needs with respect, to features, characteristics, safety, maintainability, usability and affordability., Know the needs &, specifications of the, (a) Pian-how to build, required quality features, customer., (d) Identity corrective, & preventive actions for, conformance, Set quality goals, Deliver the product, conforming to, specification, Design & verify, production capability, (c) Check & act, for conformance, (b) Do-as planned, Produce, measure, the quality, characteristics &, 0GA decide conformance, Fig. 1.1. Cycle of Quality Management System, Affordability means value for the money spent to acquire the product c, rvice. This would mean producing at least cost without sacrificing any qualit, eeting this challenge has critical factor for the success of any business c, dustry. The quality is maintained by setting quality goals after understandir, e needs and requirements of users, planning a cost effective process, producır, planned with least variations of parameters, measuring conformance, takin, rective and preventive actio
