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CBSE | DEPARTMENT OF SKILL EDUCATION, CURRICULUM FOR SESSION 2021-2022, INFORMATION TECHNOLOGY (SUB. CODE - 802), JOB ROLE: DOMESTIC IT HELPDESK ASSISTANT, CLASS – XI & XII, The present course curriculum offers an opportunity for students to understand the basics of, computer software and hardware for working efficiently on computer. This course will enable, students to hone skills to develop desktop based applications etc. With extensive demand of, designers, the course aims at inculcating not only programming skills but also the understanding, of graphics. Graphics in itself is a wide and very interesting area which helps in shaping the, creativity of a student., , PREAMBLE:, Computer is now affecting energy sphere of human activity. It is instrumental in bringing, revolutionary changes in industry, scientific research and education. This is not only the demand, of time but also the demand of almost each and every subject to have an associated computer, learning to equip a student with start-of-art technology to prove himself/herself a better, candidate than those without computer knowledge., , COURSE OVERVIEW, Domestic IT Helpdesk Assistant requires the individual to have thorough knowledge of, various technology trends. This job involves working on a computer, entering, retrieving and, sharing data He/she can assist a programmer or a database engineer. He/she can, independently interact with customers. The individual should be result oriented and should be, able to demonstrate logical thinking and interpersonal skills and should be willing to work at a, desk based job. The person is responsible to maintain hardware and software systems, according to company policies. Inspect, and Troubleshoot basic network, hardware and, software components., , COURSE OUTCOMES, On completion of the course, students should be able to:,  Apply effective oral and written communication skills to interact with people and, customers;, , Page 1 of 13

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 Identify the principal components of a computer system; Demonstrate the basic skills of, using computer;,  Identify the solution for small applications in the form of computer programmes,  Use the computer for the data entry process with speed and accuracy.,  Manage the database and handle queries.,  Understand basic cyber safety and security norms,  Will be able to troubleshoot the computer system, , SALIENT FEATURES OF THE COURSE, The course will equip students with skills to analyze various problems and their trouble shooting., Content of the course has been designed as such to make students capable of independently, working on a desktop and be able to develop applications to handle computations of small scale, and record keeping., Students will develop following skills:,  It will empower students with various skills required to work efficiently on computer.,  Understand basic functional and computational units.,  Understand networking and internet concepts,  Recognize various internet devices and threats to cyber security.,  Skills to work efficiently with basic office tools like word, spreadsheets, presentation,  Understand basics of databases and SQL to handle databases,  Develop programming skills in Java, Through this course students will not only gain knowledge about the basics of computer but will, also develop confidence in developing small applications through programming., , SCHEME OF UNITS, This course is a planned sequence of instructions consisting of units meant for developing, employability and vocational competencies of students of Class XI opting for skill subject along, with other education subjects., The unit-wise distribution of hours and marks is given overleaf:, , 802 – Information Technology Class XI & XII, , Page 2 of 13

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INFORMATION TECHNOLOGY (SUBJECT CODE - 802), Class XI (Session 2021-22), Total Marks: 100 (Theory-60 + Practical-40), NO. OF HOURS, for Theory and, Practical, , UNITS, , TERM, , MAX., MARKS, for, Theory, and, Practical, , Employability Skills, , Part A, , TERM I, , TERM II, , Unit 1 : Communication Skills-III, , 10, , Unit 2 : Self-Management Skills-III, , 10, , Unit 3 : ICT Skills-III, , 10, , Unit 4 : Entrepreneurial Skills-III, , 15, , Unit 5 : Green Skills-III, , 05, Total, , Subject Specific Skills, , Part B, , TERM I, , TERM II, , 5`, , 5, , 50, , 10, , Theory, (In, Hours), , Practical, (In, Hours), , Marks, , Unit -1 : Computer Organization, , 10, , 15, , 5, , Unit -2 : Networking And Internet, , 15, , 25, , 10, , Unit-3 : Office Automation Tools, , 15, , 30, , 10, , Unit-4: RDBMS, , 15, , 20, , 10, , Unit-5: Fundamentals of Java, , 25, , 35, , 15, , 85, , 125, , 50, , Total, , Part C, , Practical Work, Office Automation Tools, , 15, , JAVA Programme, , 10, , MYSQL Commands, , 5, Total, , 30, , Part D, , Project Work, Practical File, , 05, , Viva Voce, , 05, Total, , GRAND TOTAL, 802 – Information Technology Class XI & XII, , 10, , 260, , 100, Page 3 of 13

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DETAILED CURRICULUM/TOPICS FOR CLASS XI:, Part-A: EMPLOYABILITY SKILLS, S. No., , Units, , Duration in Hours, , 1., , Unit 1: Communication Skills-III, , 10, , 2., , Unit 2: Self-management Skills-III, , 10, , 3., , Unit 3: Information and Communication Technology Skills-III, , 10, , 4., , Unit 4: Entrepreneurial Skills-III, , 15, , 5., , Unit 5: Green Skills-III, , 05, TOTAL DURATION, , NOTE:, , 50, , For Detailed Curriculum/ Topics to be covered under Part A: Employability, Skills can be downloaded from CBSE website., , Part-B – SUBJECT SPECIFIC SKILLS, , , , , , , UNIT -1: COMPUTER ORGANIZATION, UNIT -2: NETWORKING AND INTERNET, UNIT-3: OFFICE AUTOMATION TOOLS, UNIT-4: RDBMS, UNIT-5: FUNDAMENTALS OF JAVA, , UNIT-1 COMPUTER ORGANIZATION, S., NO., , LEARNING, OUTCOMES, , THEORY, , PRACTICAL, , 1, , Understand and, appreciate, fundamentals of, Computer and its, characteristics, ,  Introduction to Fundamentals of, Computer and its use,  Characteristics of computer,  Components of computer,  Block diagram of computer,  Processes of task execution,  steps of process execution,  function of various components, of computer and CPU, ,  identify and enlist various, applications of computer,  illustrate various, components of computer, under different blocks,  illustrate functions of, various components of, computer, , 2, , Understand the, components of, computer, ,  identify various components of, computer,  appreciate function and use of, I/O devices,  learn about various storage, devices used in computer,  various memory units of, storage, ,  illustrate various types of, I/O devices,  identify and find out the, application of each of the, I/O Devices, , 802 – Information Technology Class XI & XII, , Page 4 of 13

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S., NO., , LEARNING, OUTCOMES, , 3, , Understand, Operating System, ,  introduction to Operating, System and its need,  functions of operating system,  types of operating system,  difference between various, operating systems, ,  identify different types of OS, in computers/mobile phones,  identify the different in, features of various, operating systems, , 4, , Troubleshooting, in computer, system, ,  introduction to common, troubleshooting/ problems,  common troubleshooting steps,  troubleshooting hardware, problems like display,, keyboard, mouse etc.,  troubleshooting printer, problems,  understanding printer IP, address,  understanding various printer, settings like fast/ slow printing,  sound troubleshooting,  understanding speaker settings, like volume etc.,  troubleshooting software, problems,  troubleshooting networking, problems,  learn about problems in, network fly lead, network card, ,  identifying different kinds of, problems in the systemand, its peripheral devices,  setting up a printer,  selecting a printer,  setting default printer,  changing printer settings,  how to forcefully restart a, computer or stop a task,  demonstration of problems in, fly lead, network card and, possiblesolutions, , 5., , Understand the, importance of, Utilities, , , , , , ,  illustration to view the disk, storage,  to apply Disk Cleanup, utilities to enhance, performance of the, system,  to identify, view and, manage Recycle Bin,  illustration and hands onto, remove unused programs,  illustration and hands on to, disable/enable program, services,  restart the computer,  to search different files using, various options andwildcard, characters, , THEORY, , , , , , , Disk Space management, Disk Cleanup, Managing Recycle Bin, learning about disk, defragmentation, learn to remove unused, programs, learn to disable unused, program services, restart the system, learn to use command prompt, to search for a file., , 802 – Information Technology Class XI & XII, , PRACTICAL, , Page 5 of 13

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UNIT 2: NETWORKING AND INTERNET, S., NO., 1., , LEARNING, OUTCOMES, Understand, Computer, Networking, , THEORY, , , , , , , , , , , PRACTICAL, , Introduction, Need and benefits of networking, Components of a network:, sender,, receive,, message,, channel,, Transmission Medium (wired and, wireless), Telephone Network standard, (technology, used, in, each, generation), Working, Devices, (RJ45, connector, Modem, Repeater,, Hub, Switch, Bridge, Gateway,, Routers), Network Topology (Bus, Star, , Ring, Tree, Mesh), Types of Networking (LAN,, MAN, WAN, PAN, VAN), ,  Illustrate, various, networks, and, its, benefits,  Identify, the, transmission medium, ,, devices,, network topology ,type, of networking in, computer lab,  Setting up hotspot, , 2., , To understand, Internet and its, terminology, ,  Introduction and use of Internet,  Digital Literacy,  Terminology, (Channels,, Bandwidth (HERTZ, KHZ), ISP),  Internet Devices: Repeater, Hub,, Switch,, Gateway,, Bridge,, Router,  Data Transfer Rate (bps, Kbps,, KBps, Mbps, MBPS, Gbps,, GBPS),  Protocols (TCP/IP, FTP, HTTP,, SMTP, POP3, PPP, UDP), ,  Analyze, the, Bandwidth,,  identify Internetdevices, and theirsignificance,,  to check/view Data, transfer, rate, in, computer, lab/, devices, , 3., , Understand, cybercrime and, the need of, Cyber Security, , , ,  Find out the threats, encountered and the, security, measures, used in computer lab, and mobile phones,  go through the link, https://www.cyberla, wsindia.net, , Network safety concerns: (Digital, Footprints, Threats, Virus, Worm,, Trojan Horse, Spam, Malware,, DoS Attacks, Eavesdropping,, Adware, Spyware, Snooping),  Networking Security Measures, (Antivirus, Firewall, Login ids, and Password),  Cyber, Crime, (Phishing,, Pharming,, Spoofing,, Cyber, Bullying,, Hacking,, Cracking,, Identity Theft, Cyber Stalking,, Cyber Trolling,,  Cyber Safety (Netiquettes, IT Act,, Cyber Laws), , 802 – Information Technology Class XI & XII, , Page 6 of 13

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UNIT 3: OFFICE AUTOMATION TOOLS, S., LEARNING, NO. OUTCOMES, , THEORY, , PRACTICAL,  List the available word, processing, applications.,  Introduce the parts of, the main window.,  Change document, views.,  Start a new document.,  Open an existing, document.,  Save a document.,  Close a document.,  Use the Navigator.,  demonstration of, components of the, Spreadsheet window.,  demonstration and, hands on to insert, formulae and use, inbuilt functions, efficiently,  make charts using, chart tools in, spreadsheet,  sort data according to, various criteria,  change colour,, alignment, set borders,  insert, delete, hide,, show rows and, columns,  creating macros and, use them efficiently,  merging two or more, cells, splitting a cell,  search data using Find, options, search and, replace a selected, piece of text, , 1., , Word, processor, ,  Introduction work with Word processing, applications like OpenOffice,,  Introduction to Word Processing window, components like work area, ruler, tab, etc.,  Understanding various tabs like, File,Edit, Insert, View and their, submenuoptions to format a, document using OpenOffice Writer.,  Learn to create tables in, wordprocessors, , 2., , Spreadsheets, ,  appreciate need and use of, spreadsheets,  learn to install an open source, spreadsheet software like Calc,  learn components of the Spreadsheet, title window.,  appreciate different formatting features, available in spreadsheets,  learn to work, save and close, spreadsheets,  work with data, move data, use edit, menu,  Use AutoFill, formatting data,,  alignment, changing cell color, gridlines, and borders,,  flow of text, merging, splitting text, wrap, text, shrink to fit,  Numeric data formatting,  Find and Replace Data,  delete data and formatting,  delete cells,  insert delete rows and columns,  using formula and functions,  various type of operators,  predefined functions in spreadsheets, (sum(), sqrt(), product(), power(), log(),, round(), abs(), average() etc.,  addressing/ referencing: absolute,, relative, mixed,  sort and filter data,  create chart and graph, setting legend,, grids in charts, resizing and moving, charts, modifying and deleting charts,  create/record a macro, run/use macros,  print spreadsheets, , 802 – Information Technology Class XI & XII, , Page 7 of 13

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s., LEARNING, NO. OUTCOMES, 3., , Powerpoint, , THEORY, , , , , , , PRACTICAL,  Students will be able, to work with, presentation software, , introduction to presentation software, start OpenOffice Impress, overview of OpenOffice, study of various tabs of OpenOffice, understand various views of, presentation, animations, transitions,, header, footer etc., , UNIT 4: RDBMS, S., NO., , LEARNING, OUTCOMES, , 1., , Understand, Relational, Database, Management, System, ,  Database and its purpose,  Components of a table,  Relational Database Model, Terminology (Relation, Tuple,, Attribute, Cardinality),  Keys (Primary, Candidate,, Alternate, Foreign), ,  Installation of MYSQL,  Simple calculations in, MYSQL, , 2., , Introduction, to MYSQL, ,  Introduction To MYSQL,  Classification of MYSQL, commands (DDL, DML),  Data Types in MYSQL (char,, varchar, decimal, int, date, time),  Create database,  Create table,  View structure of a table,  Add constraints in table,  Modify structure,  Show all tables created in a, database,  Delete structure, , , , , , , , , , CREATE DATABASE, USE, CREATE TABLE, DESCRIBE, SHOW TABLES, ALTER TABLE, DROP TABLE, , 3., , DML, Commands, ,  Add rows to a table,  Viewing content of a table,  Display selected data depending, on specific condition,  Display data in a order,  modify the data stored in a table,  delete contents of a table, , , , , , , INSERT INTO, UPDATE, DELETE, Using WHERE, ORDER, BY, DISTINCT, LIKE,, BETWEEN, IN, , THEORY, , 802 – Information Technology Class XI & XII, , PRACTICAL, , Page 8 of 13

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UNIT 5: FUNDAMENTALS TO JAVA PROGRAMMING, S., NO., , LEARNING, OUTCOMES, , THEORY, , PRACTICAL, , 1, , Understand, Integrated, Development, Environment, (NETBEANS), ,  Components of IDE,  Understand and change, Properties and methods of, Components like jButton,, jLabel, jTextField,, jTextarea, jRadiobutton,, jCheckbox,, jPasswordField, jListBox,, jComboBox, ,  Create a project,  Create a JFrameForm container,  Add a button component on, JFrameForm and change properties, like text, font, foreground etc using, properties window,  Add other container controls like, jTextField , jTextarea, jRadiobutton,, jCheckbox, jPasswordFieldjListBox,, jComboBox and change their, properties, , 2, , JAVA, Programming, ,  Introduction to Object, Oriented Programming,  To understand various, data types (primitive) and, purpose of each data type,  To understand the need, and usage of variables,  To understand usage of, operators (assignment,, arithmetic, relational,, logical, bitwise),  To understand how to, attach a code with, components like jButton,, jLabel, jTextField and, create a simple, application on JFrame,  To understand the use of, various components like, jTextarea, jRadiobutton,, jCheckbox,, jPasswordField, jListBox,, jComboBox, JTable,, JOptionPane, JPanel,  To understand when to, use selection statements, (if, if else and switch case), ,  Display message Using jlabel and, jtextField,  Join two text entries and display, them,  Write code to close the application,  Using Joption Pane display a, message “welcome to, INFORMATION TECHNOLOGY”,  Perform simple arithmetic calculation, using operators and display the result,  Write the code to find simple interest,  Write code to perform an operation, based on the criteria input by the, user in a checkbox or radio button,  change the background colour of, jbutton based on the colour selected, from the jListBox /jComboBox,  accept marks in 5 subjects and find, out the total, percentage. Also display, grade depending on the total marks, obtained.,  Enter a character and find out it is, vowel or consonant, , 802 – Information Technology Class XI & XII, , Page 9 of 13

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INFORMATION TECHNOLOGY (Code No. 802), Class XII (Session 2021-22), Total Marks: 100 (Theory-60 + Practical-40), TERM, , UNITS, , NO. OF HOURS, for Theory and, Practical, , MAX., MARKS, for Theory, andPractical, , Employability Skills, , Part A, , TERM I, , TERM II, , Unit 1 : Communication Skills- IV, , 10, , Unit 2 : Self-Management Skills- IV, , 10, , Unit 3 : ICT Skills- IV, , 10, , Unit 4 : Entrepreneurial Skills- IV, , 15, , Unit 5 : Green Skills- IV, , 05, Total, , Subject Specific Skills, , 50, Theory, Practical, (In Hours), , TERM I, , Part B, , TERM II, , 5, , 10, Marks, , (In Hours), , Unit -1 : Database Concepts – RDBMS, Tool, , 30, , 45, , 15, , Unit -2 : Operating Web Based, Applications, Unit-3: JAVA - Fundamentals of Java, programming, Introduction to Java,, Object Oriented Programming, Java, Language Elements, Operators, Control, Flow, Array, Class Design, Exception, Handling, Assertions, Threads,, Wrapper Classes, String Manipulation., , 15, , 20, , 10, , 30, , 50, , 20, , Unit-4: Work Integrated Learning IT –, DMA, , 10, , 10, , 5, , 85, , 125, , 50, , Total, , Part C, , Practical Work:, Java Program, , 10, , SQL Queries(Table Creation + 5, Queries), , 10, , Practical File, , 10, , Must contain minimum 15 Java Programs, and minimum 15 queries in MySQL., Viva, , 5, , Part D, , Total, , 35, 5, , Project Work, (Any Application made using Java, Netbeans IDE), Total, , GRAND TOTAL, 802 – Information Technology Class XI & XII, , 5, , 260, , 100, Page 10 of 13

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DETAILED CURRICULUM/TOPICS FOR CLASS XII:, Part-A: EMPLOYABILITY SKILLS, S. No., , Units, , Duration(in Hours), , 1., , Unit 1: Communication Skills- IV, , 10, , 2., , Unit 2: Self-management Skills- IV, , 10, , 3., , Unit 3: Information and Communication Technology Skills- IV, , 10, , 4., , Unit 4: Entrepreneurial Skills- IV, , 15, , 5., , Unit 5: Green Skills- IV, , 05, TOTAL DURATION, , NOTE:, , 50, , For Detailed Curriculum/ Topics to be covered under Part A:, Employability Skills can be downloaded from CBSE website., , Part-B – SUBJECT SPECIFIC SKILLS, , , Unit -1: Database Concepts – RDBMS tool, , , , Unit -2: Operating Web Based Applications, , , , Unit-3: JAVA - Fundamentals of Java programming, Introduction to Java, Object, Oriented Programming, Java Language Elements, Operators, Control Flow, Array, Class, Design, Exception Handling, Assertions, Threads, Wrapper Classes, String, Manipulation., , , , Unit-4: Work Integrated Learning IT – DMA, , DETAILED CURRICULUM:, UNIT, UNIT 1, , UNIT 2, , TOPICS/ SUB-TOPICS, DATABASE CONCEPTS – RDBMS TOOL,  Basics of RDBMS.,  SQL – Creating and Opening Database.,  Creating and populating tables.,  Modifying the content and structure of table.,  Ordering and Grouping.,  Operating with multiple tables., Operating Web Based Applications,  Online Reservation Systems.,  E-Governance.,  Online Shopping and Bill payments.,  Online Tutorials and Tests.,  Project Management – Web Based Application development., , 802 – Information Technology Class XI & XII, , MARKS, 15, , 10, , Page 11 of 13

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UNIT, , UNIT 3, , UNIT 4, , TOPICS/ SUB-TOPICS, , MARKS, ,  Project essentials and tips.,  Case Study - Online Game.,  Case Study - Online Quiz.,  Case Study – Online Bill Calculator., Fundamentals of Java programming, Introduction to Java,, Object,  Oriented Programming,,  Java Language Elements,,  Operators,,  Control Flow,,  Array,,  Class Design,,  Exception Handling,,  Assertions,,  Threads,,  Wrapper Classes,,  String Manipulation, Work Integrated Learning IT – DMA,  Identification of Work Areas.,  Work Experience., , 20, , 5, , TOTAL, , 50, , Practical:, , 40 Marks, , DETAILS, , MARKS, , Practical Work:,  Java Program,  SQL Queries(Table Creation + 5 Queries), , 10, 10, , Practical File, Must contain minimum 15 Java Programs and minimum 15 queries in MySQL., , 10, , Viva Voce, , 5, , Project, (Any Application made using Java Netbeans IDE), , Total, , 802 – Information Technology Class XI & XII, , 5, , 40, , Page 12 of 13

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LIST OF EQUIPMENT AND SUPPORT MATERIAL:, The list given below is suggestive and an exhaustive list should be compiled by the teacher(s), teaching the subject. Only basic tools, equipment and accessories should be procured by the, Institution so that the routine tasks can be performed by the students regularly for practice and, acquiring adequate practical experience., - computer/ laptop / tablet, - scanner, - projector, - printer, - software: OpenOffice, Java Netbeans, MySQL, - hub/switch, - Internet, Students should be exposed to various functional units, Office applications, Network security, systems/ devices / field visits to gain knowledge and expertise., , CAREER OPPORTUNITIES:, ●, , Customer Service Associate, , ●, , Customer Service Representative, , ●, , Customer Care Executive, , ●, , Customer Service Advisor, , ●, , Helpdesk Coordinator, , ●, , Customer Support Representative, , ●, , IT Support Specialist, , ●, , Documentation Assistant, , ●, , Programming Assistant, , VERTICAL MOBILITY:, This course will assist the participating students to further update their career by vertically, moving either to BA (programming) and other programming oriented applied undergraduate, courses of different universities, They may also move to their corporate career by starting as a desktop data entry operator or, small developer for desktop applications and move up to a corporate ladder in the role of, software developer in different sectors., , 802 – Information Technology Class XI & XII, , Page 13 of 13