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LEtter Writing, , 2, -7H, , Writing Section H, , Sub-section, , the Editor/Complaint letters 7R 1 m, , I, , 3 i a feà Tà fa7, 77, , fem F, , U 77 (Letter) fraI aT i, , 10, , 7, , letter to, , fita zi, , Introduction, Letter writing is one of the most effective ways of communication., , Letter is different from other forms of writing because it is intended for a specific reader. A letter is written, when something has to be conveyed to someone, sitting far away. Letter writing is an art. So, it must aim ata, , certain standard of form and elegance. While writing a letter we must always think of the person to whom we, are writing it. The subject-matter, no doubt, is important, but we must write about it in a way which will make, the letter interesting to the person receiving it. We should always remember that letter plays an important role, in maintaining our communication and relations with friends and relatives, as well as establishing, commercial and other kinds of relations with foreigners., , Main Parts of a Letter, , 1. Sender's Address: Write the House No. first. Then the road/locality/city and the postal code, The Date : Just below the Sender's address. These days marks of punctuation are not used. You, may, , 2., , write:, , (1) 20 March, 20XX (i) March 20, 20XX (ii) 20th March, 20XX, 3., , Receiver's Address, , The name and designation of the receiver is written on the left, hand side, two lines, below the line of date., 4. Subject: The subject heading can be written after the receiver's address or, even after the salutation. It, should qive an instant idea of the theme and should not be written in more than, one line., 5. The Salutation On the left hand side below the 'Receiver's Address'., The usual form, of salutation is, Sir', 6. The Body/Content of the Letter: This is, of the letter., partletter., Mentiona specific business, only. Generally two or three paragraphs form the body of the, (i) The first paragraph has the introduction or purpose of writing that, has the details about the problem or the, (i) The second, subject or main information., (ii) The final paragraph deals with the suggesions towards the solution, of the, problem., 7. Closing sentence Simple one time, sentence, 1s, to, necessary, line should be relevant to the content or the, conclude the, This, T1ook- Iorward to meeting you soon A prompt, be, Please let me know it you, need, , the most important, , letter., , paragraph, , closing, , a, , Taithully, , respectively., , 9, 10., , generaly, , letter., reply would appreciated'., any further information, The subscription: (Also called, complimentary, closed., A, orYours sincerely' Write Yours' with a capital and tormal letterorcan be ended with Yours faithfully, message, , Signature The sender's full signature comes at the end of the letter, Sender's Name The sender's name should be, , sincerely' with, , mentioned below hisihae, Enclosures and Postscript: A briet descnpuon oclearlyaocumens, na, ne, , the end of the letter., , a, , smal't, , enclosed with the, letter, , or, , s, , mentioned a

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19, , English-12 Letter Writing, , Sender s address, Date, , Receiver's address, Part I, , Introduction Part, , (Designation and address of the Receiver), , Subject, Salutation, , (Dear Sir/Madam), Body of letter:, Part II, Main body of the letter, , 1. Introduction, , 2. Main Content, 3. Conclusion, , Part III, , Complimentary Close, , Yours truly/Yours sincerely, Name of the Sender, , Classification of Formal Letters:, These maybe classified as under:, , 1. Letters to the Editor, Giving suggestions on issues of public interest., Expressing views on an issue already raised in an article/write up/in a published letter letter to editor., Some useful language expressions are:, , Through the esteemed columns of your newspaper, I wish to bring to the notice of the concerned, authorities, I n my opinion, I I am disturbed/shocked, Describe your opinion clearly, , Say what you would like the receiver to do to redress the complaint (replacement/refund of money/, free service), Mention your next course of action, if the complaint remains unattended, , 2. Complaints Letters, Some useful language expressions are:, , >We regret to inform you that..., I, , am, , writing to complain about., , We are sorry to inform you that ., , b e polite and formal, Introduce youself and describe clearly what your complaint is, , .Rememberthat the newspaper is only a medium to address the issue, .Do not ask the editorto resolve the issue

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CQUESTIN BANK, 20, , I. Letters to the Editor, DIRECTION Write a letter on any one of the following:, o u r Cities are, with air and water pollution,, of job opportunities in the rural areas is Q.2. Along, Marriage, Lac, k people to migrate to cities. Every big city, forcing, thus has a number of slums in it. Life in these, slums is miserable,, , Write a letter in 120-150 words to the editor of a, national newspaper on how we can improve the, living conditions in these slums. You are, Karan/Karuna, M-114, Mall Road, Delhi., Ans. M-114, Mall Road, , Delhi, 10 June, 20XX, The Editor, The Times of India, New Delhi -, , pollution., wedding receptions,, processions, DJs during, etc. are all, , noise, also under a n attack of, , flats, loud music from neighbourhood, not, which is, good for the old, the, s o u r c e s of noise, Write a letter in 120-150, ailing and students., local newspaper, words to the editor of a, and, makinga request to, describing the problem, solve it. You are, the concerned authorities to, Delhi., Karan/ Karuna, M 114, Mall Road,, Ans. M-114, Mall Road, Delhi, 15 May, 20XX, , 110001, , Subject: Needtoimprove livingconditions in slums, Sir/Madam, , The Editor, The Hindustan Times, , New Delhi, , Through, , the columns of your esteemed neWspaper,, wish to bring to the notice of the concerned, authorities towards the miserable living conditions in, , Subject:, Sir, , slums., , Through the columns of your esteemed newspape,, , Concern over the rising noise pOudon, , India is growing by leaps and bounds in every sector. beg to draw the kind attention of the concerned, However, the mushrooming slums in the city provide authorities to the noise pollution caused by the, an altogether different scenario. A country's growth people., depends on, the growth of its people. The people, , Marriage processions, playing DJs at the highest, , living, in slums don't have evenbasic amenitieslike pitch during wedding receptions, ear-rending loud, food, shelter and clothing. A number of slum dwellers music played during campaigning elections, are all, be seen ravaging through dustbins to get tood. sources of noise, pollution which adversely affects all, Lack of proper sanitation and living in such dreaarul but, the, old, the ailing and the students. Not, conditions lead to spread of many diseases. 1nere e onlyspecially, does it affect the health of, people but also their, manv in the slums who have, always, Dee, behaviour. It causes hypertension,, outskirts of the city. However, some ones:, high stress levels,, from the rural to urban areas to earn their livelihood. hearing loss and disturbed sleep. It also causes, All this is due to lack of job opportunities in the rural udgeTO psychological health. Lack of urban, , can, , areas. Thereby many of them land up living in slums., , Dlinnng, , Though, , Sounds., , the, , government, , has, , made, , housing, , also, , increases, , exposure, , to, , unwanted, , provisions for these people, many are unaware of the hOpe the concemed authorities would look into this, same. Some others, who are aware, have to fight matter at the earliest and, instruct the concerned start, corruption to get these facilities. Still others Wno get, erequired action to reduce the noise, these facilities rent rent out the houses allotted to pollution in the city., them to earn money. All this quadruples the problems Yours sincerely, Karan, faced by these people., ment needs to ensure that people living in te Q. 3. You are, slums get basic amenities. People should be made, , aware of the existing jobs opportunities in rural areas., Better job opportunities and setting of small-scale, industries should also be done in rural areas., , Provision to provide basic education should also be, made. Only when the slum dwellers also get the basic, necessities, can the Nation be said to have truly, , progressed., , Yours sincerely, Karan, , Navtej/Navita, Secretary. Environment, School, Agra. You, alon, with a group of, students,, went on a 3 days, through Corbett, tou, Club, Akash Public, , National Park. You found ho, tourists abuse the, available facilities and tnu, endanger the environment., Write a letter in, 120-150 words to the, editor, of a nationa daily, highlighting, , the, , the, , through which the, saved., , situation., , Suggest, , dways, , environment of the Park ca

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21, English-12 Letter Writing, Ans., , that, you read in a newspaper, in, small, schools, privately owned and managed, towns or even in the suburbs of metropolitan, , Q. 4. On Teacher's, , Akash Public School, , 12, Besant Roa, , Day,, , them just a, cities exploit their teachers by paying, This, affects, salaries., authorised, fraction of their, thus, the, and, classroom, their performance in the, 120-150, in, letter, lives of their students. Write a, , Agra-282002, , 15th September, 20XX, The Editor, , The Hindustan Times, , words to the editor of a national daily raising, , New Delhi, , your voice, , Subject Environment at Corbett National Park, , ways, , to, , against, solve, , such exploitation. Suggest, You are, this, problem., , Navtej/Navita, 112, Taj Road, Agra., , Sir,, columns of your esteemed newspaper, I, wish to draw the kind attention of the concerned, authorities towards the environment at Corbett, , Through the, , Ans., , 112, Taj Road, Agra- 282002, , 10th May, 20XX, , National Park. India, with its rich flora and fauna, has, a large tourism industry worldwide. Tourists from, , The Editor, The Times of India, , various countries throng to our country to enjoy its, , New Delhi, , nch beauty. A very beautiful part of this magnificence Subject : The Exploitation of Teachers, is our National Parks. We have around 110 national, ark, parks in our country, of which, Corbett National Park, is the oldest., , Sir, , Kindly publish my views related to the above topic in, , the columns of your esteemed newspaper., , Alarge number oftourists visit the Corbett National It has been rightly reported in a newspaper that the, , Park throughout the year They visit the placeto see privately owned schools exploit their teachers by, , its splendid landscape and the diverse wildlife. The paying just a fraction of theirauthorised salaries., Tourists cause harm to environment in many ways. These teachers have to work for longer hours on less, They trample the vegetation and throw litter in, , salary. This affects the quality of their teaching, in, , places. Paying not even the slightest regard for the, park, the tourists disturb wildlife by throwing stones, , turn affecting the career of the students. Often the, schools pay less on the pretext of less experience or, , at the small tongueless animals and sometimes even, , low grades. No perks and allowances are paid. This, , run their tour vehicles behind them. They also park also makes it difficult to get and retain quality, , vehicles in prohibited areas. All this has led to major teachers. This is exploitation of students as well as, disturbances for the animals. Many animals, which, used to roam about freely in the park, now run to, , escape, , on, , hearing, , humans. It is, , a, , pitiable, , state of, , their teachers., lt is important that laws regarding employment of, teachers be made more stringent. Also instead of, having a check done only by the School Committee, it, , affairs which the authorities should look into at the, is important that a continuous monitoring by the, earliest., Government takes place. Only then, both the, Limiting visitors or, at least, their vehicles can be the students and teachers will get respite. The school, first step towards safeguarding these animals. The authorities should also be more humane., , touristsalso need to be given instructions on this I request the authorities to look into the matter at the, issue. People who abuse the facilities provided,, , earliest and take the necessary steps so that our future, , should be severely penalised. An increase in, patrolling by the forest guards and stricter, implementation of laws will help as well., , generations do not suffer, Yours truly, , Navtej, , I request the authorities to look into the matter at the Q. 5. Recently you went to your native village to visit, earliest and use their offices to take the necessary, steps so that the purpose of national parks, of, providing a home and safeguarding animals is not, , lost., , Yours truly, Navita, (Secretary, Environment Club), , your grandparents. You saw that some of the, children in the age group 5-14 (the age at which, they should have been at school) remained at, home, were working in the fields or simply, loitering in the streets. Write a letter in 120-150, , words to the editor of a national daily analysing, the problem and offering solutions to it. You are, Navtey Navita, M-114, Mount Kailash, Kanpur.

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QUESTIYNBANK, , 22, , accompanying, , wives, cricket, abroad to play, husbands going, , Ans. M-114, Mount Kailash, , their, , Subject: Regarding, , Kanpur-208002, 15th May, 20XX, The Editor, The Hindustan Times, New Delhi-110002, , Sir, to a b o v e, views related, my, Kindly publish esteemed n e w s p a p e r ., columns, , of your, , issue in, , cricketers a r e, , the, , pampered, , that o u r, We have always felt, all the m o r e with the, becomes evident, This, wives/friends, a lot., ban on taking, reconsidering its, , Subject: Preventing illiteracy among children, , BCCI, , Sir, , i t h reterence, T, d, Visitto my grandparent's place in Nellore, , Many say that takng wives/mends, the, players the much, as it gives, along is a good move, keeps them iree from, needed emotional support and, , many children remain illiterate., , part of the, , to something that I, , came, , acrace, , abroad, , on, , games., , hot, una many children in the age aroun of 5.14were worrying about their families. It heips them to, home, at, remained, Butif that is the case, why, aenaing school. They, on their game., in the fields or simply loitering about in the concentrate, working, aren't our other players given the sanme privilege?, sreets. Itt was too disheartening to see that though the Would it be not right to say that this kind of bias on the, ngnt to education has been made compulsorv. vet, cricket is the, association is all because, towards education. The, , same, , attitude, , was, , The, , question, , popular game in the country., m o v e to reinstate this ruling?, prevalent arises, 'Is it wise, , I found the children disinterested or rather indifferent, , most, , among the parents and elders. There was absolutely Well, considering the way our cricketers are tarning at, , no motivation. No doubt, the poor parents need extra major international matches after this privilege. there, , help in fields, but as I believe, it should not be at the, , cost of their children's education and future., , should not be any doubt about the usefulness of such, a ruling. But at the same time, it should not be, , Parents need to take the initiative to educate their forgotten that, sometimes, it acts as a distractiontoo, children. Not only the family but the school also, should motivate and enrol students of school going, age group. Often parents ask what good would a little, education do. In order to prevent that thinking, skill, should be emphasised at school. Free, meals, books and uniforms should also be provided,, , development,, , Players, , are unable to focus and make their best, performance. It becomes more like a family outing, rather than a sporting mission. Moreover, the wish to, ive up to the expectations of their family makes the, Players tran harder. They put in their best because, them to give their, family, , they know, that their, expects, No training sessions are missed,, , so that none of these remain the reason of illiteracy.Dest, , After all children are the future of tomorrow., I hope that the government and the other, , leading to a better performance., , Yours sincerely, concerned, persons will take necessary steps to solve this dve, , problem., , Q.7. The, , days, , Yours sincerely, When cricket teams go abroad the members are, , the role of the, , allowed to take their wives, even friends along, with them. Does this fact distract them or help, , them to focus on their game n a beer Way, Ans., is good, why don't we allow our athletes to enjoy, the same privilege? Write a letter to editor of a, , youth, , eradicating the problems, of poverty,, and corruption. You, unemployment, are Rani Rohit,, 15, Gulbarga Society, Surat., 15, Gulbarga Societyv, , Surat-395005, , M-114, Mount Kailash, Kanpur., , The Editor, The Times of Indiaa, , M-114, Mount Kailash, , Delhi -110002, , Kanpur-208002, , 10th June, 20XX, The Editor, , The Times of India, New Delhi-110002, , highlignt, , in, , 20 August, 20XX, , national daily in 120-150 words giving your, views on the issue. You are Navtej/Navita,, , Ans., , of the country are, very vigilant these, and feel concerned about the, problems, , being faced by the people. Write a letter to the, editor of a national, daily urging him to, , Navtej, Q.6., , youth, , Subject: The media must, , highlight youth's role, eradicating society's problems, Sir, You, , are, , well, , aware of the, , fact that society faces, number of problems like, poverty,, corruption. The youth of the unemployment aand, country, is, , playing, , an

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23, , English-12 Letter Writing, role in helping to eradicate such problems, section of, from society. You represent a n important, instances in which, the media and must highlight any, handled, are successfully, by the youth, , important, , Ans., , 15th May, 20XX, , The Editor, The Times of India, , such problems, of the country., , aa, You may bring it out as a news item, a featufe or, that, may, so, everyone, story with actual photographs,, become aware of the fact that the youth of the country, concerned about, are very vigilant these days and feel, , The Mall1, Shimla, , Subject: Problem, , of employing minor children as, , domestic help, , Dear Sir, being faced by, Unfortunately, such news items arespotighted Tarely Our, Our country, has declared, declared to, to provide, provide education, education to, to all, all, country has, look, the, country,, of, media., the, the, We,, youth, by, children are, , the, , the, , 14, The Mall, Shimla, , problems, , people., , forward to better coverage of our activities which lead, the country into an era of less corruption, more, employment and no poverty., , but the, , employed, , It deprives, , feature these, these children of their basic rights. It, , reality is that, as full time domestic help. It's a, children, , days., , common, , is time the concerned authorities took some serious, , Yours sincerely, , Rani, steps so that the children enjoy their basic rights and, Q. 8. Employing minor children, both boys and girls, their childhood is not wasted., as full time domestic help is a common feature., , I request you to kindly highlight this problem in the, , Write a letter to the editor, The Times of India' columns of your esteemed newspaper., advocating the need to stop such a practice Thanking you, which deprives the children of their basic rights. Yours faithfully, You are Rashmi/Raghav living at 14, The Mall, Rashmi, , Shimla., , II. Complaint Letters, DIRECTION Write a letter on any one ofthe following:, Q. 1. You are the Physical Education instructor of All, Saints School. You had placed an order for sports, goods with Bat and Ball Enterprises. When the, items arrived you found that some of them were, defective. Write a letter to the Manager, Bat and, Ball Enterprises,, , asking, , him, , to, , replace the, , defective items (125-150 words)., , someone to attend to this complaint and replace the, defective items as early as possible., Thanking you, , Yours sincerely, sachin Gupta, , (Physical Education Instructor), , Q. 2. You are Arman/Arpita of 14, M.G. Road, Pune., You had bought the text book, 'Vistas' for Class, XII from a neighbourhood bookstore. After, browsing through the book, you realized that a, few pages were missing and the print overlapped, , Ans. All Saints School, Noida, 18 August, 20XX, The Manager, , on a few pages. Write a complaint letter in, , Bat and Ball Enterprises, , 125-150 words to the manager, Dawn Books,, Lawrence Road, Chennai requesting him for a, replacement or refund., , New Delhi, , Subject: Defective sports goods, , Ans., , Sir, , 14, M.G. Road, , I wish to draw your kind attention towards the bulk, , Pune, , order, , 20 April, 20XX, , for, , the, , supply, , of, , cricket-kits,, , footballs,, , and the nets which I received, , volleyballs, August, 20XX., , on, , 16th, , I am sorry to inform you that most of, the sports goods received at our end are defective and, substandard., , Therefore, , I, , request you, , to depute, , The Manager, , Dawn Books, Lawrence Road,, Chennai, , Subject: Complaint against defective book

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COQUESTT N BANK, , 24, Through this letter of mine, I wish to draw your, a, attention towards a book which I had bought from, bookstore. The book Vistas' for class, neighbourhood, , few pages missing. I realized this when I, reached home and browsed it. There is some, misprinting also as a few pages have overlapping, print. When I went back to return the book, the, shopkeeper refused to do so., , AIl has, , least interested, and attendants w e r e, and run, As per rule, a hit, in attending to the patient., the, attended to before registering, patient' should be, fee, as, asked for the registration, case and cannot be, 250. To make, the matter, well. But I had to pay 7, refused to do so and asked us, Even the, , nurses, , worse,, , the hospital staff, , to first, , register the, , caring for the profusely, The injured was, bleeding wounds of the patient., time had been lost., attended to after a lot of precious, complaint letter to you. Hope, after a, the victim was finally saved but only, will face the Though, , So, I decided to write a, will understand the problem which I, , case, not, , lot of blood loss., , whole year while studying this book., , and take strict, , hope you wil look into this matter, Kindly replace this, if this issue is, action against the hospital staff. Only, make an arrangement for the refund. I shall be highly, resolved, many precious lives can be saved in future, obliged by this kind act of yours., also., book, , or, , if it is not possible,, , then, , Thanking you, , Thanks and regards, , Yours sincerely, , Yours faithfully, , Arman, Q.3., , Karan, , Yesterday you went to Sunrise Hospital,, , Market, , Road, New Delhi taking with you the victim of a, , hit and run accident. There were chaotic, conditions in the casualty department. The, injured was attended to after a lot of precious, time had been lost., , Write a letter of complaint in 120-150 words to, the, , Medical, , Superintendent., You, Karan/Karuna, M-114, Mall Road, Delhi., Ans., , are, , M-114, , a flat from PQR Builders, Sector-55,, Noida. Within a period of two months you have, started facing a lot of problems like seepage in, the walls and ceilings, wall paint peeling off,, leaking sanitary fittings, lift getting stalled etc., Write a letter of complaint in 120-150 words to the, Works Manager. You are Karuna/ Karan, A-9D, , o. 4. You bought, , Apporva Apartments, Noida., Ans. A-9D, , Apoorva Apartments, , Mall Road Colony, , Noida, , Delhi, , 5 June, 20XX, , 5th May, 20XX, , The Works Manager, , The Medical Superintendent, , POR Builders, , Sunrise Hospital, Market Road, , Sector-55, Noida, Subject: Problems in the new flat, Subject: Chaotic conditions and indifferent attitude Dear Sir/Madam, I am Karan Kukreja. I, ofthe hospital staff, purchased, New Delhi, , Respected Sir/Madam, , This is with reference to the poor treatment metGa, out, to a victim of a hit and run accident, by your hospital, staff on 2nd May, 20Xx., , There, , chaotic conditions in the casualty, department of your hospitial. We reached the hospital, were, , at 7:00 in the, , available and, , A-9 D, Apoorva, Apartments from PQR Builders on 5 April,, 20XX, (Registration No. 54D/12/2016)., It has, , only been two months since I shifted to this, flat, ever since, I have been, a lot or, facing, problems. The wall paint has started peeling off. The, , However,, , rainy, , season, , has not yet started but there is, , seepage in the walls and, , evening. The doctor on duty was not fittings seem to, only after two hours had passed already leaking., , came, , and much of the blood had oozed out., , ceilings., , The, , new, , already, sanitary, , be of an inferior, quality and are, We were also assured of 24 hours, , power and water availability but the assurances are, , hollow.

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English-12 Letter Writing, , 25, , Drinking water comes only for three hours in the, morning and power cuts have also become quite, , frequent. To add to the woes the lift gets stalled quite, often. Our flat is on the third floor and this becomes, , The District Police Commissioner, , Sakinaka Police Station, Mumbai, , Unauthorized parking of vehicles, , quite a problem for my elderly parents., , Subiect:, , I would really appreciate if these issues are addressed, , Sir, , at the earliest., , Through this letter of mine, I wish to draw your kind, attention towards the unauthorized, parking of, , Yours sincerely, Karan Kukreja, Q.5. You live, , in, , a, , crowded, , area, , in, , Mumba., , Unauthorized parking of vehicles in your area is, causing a lot of inconvenience to the locals., Write a letter to the Police Commissioner of the, District, , are, , complaining against, , Rohan/Rohini,, , of, , this, , practice., , Sakinaka, Mumbai., , Ans. MIG Flats, Sakinaka, , vehicles in our area which is posing a lot of, problems, residents. It leads to traffic jams most of the, times. Our area has become theft, prone too as it has, become a thorough-fare. It has become too difficult, for the inhabitants to walk and the children to, play as, there is no room left after the, parking., I request you to take a stern action, against it so that, we can heave a sign of relief and live, peacefully., to all the, , You, , Mumbai, , Thanking you, , 10 June, 20XX, , Yours sincerely, Rohan