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can find a way to avoid them. Following are the major causes of consu, mer, , gnorance—This is the main reason for exploitation of consumers. M, - not aware about the price, quality, service related to the commodity ot, etc., , srg are : : 5, .q and exploited by buying the items by believing the things told by, , al ys., s|het tndifference—There are a large number of consumers who are indifferent, “chasiN& like what to do, everything 1s fine, what to do with receipt ebiieak, will be good. The commodity should be cheap, beautiful, durabl, of ISI and AGMARK mark etc. are some of the things that ae, , ke has given, W, shot js the need, y. The sellers take full advantage of this and become successful in, , hat its, , : x er’s apath, rl iting the consumers., C (3) Tele Marketing—In the era of globalisation, there is a ee, , es e-commerce. There are many types of advertisements on T.V. The price is also told, e giving information about the item. The consumer receives the goods by parcel by, but sometimes the consumer feels cheated by this deal. He indulges in, , expensive products, but he does not get proper benefit from it., (4) Limited knowledge—See Answer of Very Short Type Question 4., , (5) Monopoly—See Answer of Very Short Type Question 5., (6) {lliteracy—When the consumers are illiterate, they are easily cheated by the, , ing duplicate items with similar words as that of branded items, shop., , sellers. By naming, keepers sell light items, for example, if Soni is written in place of Sony, then local, , producers sell it at the cost of Sony., Q. 5. What is the rationale beh, , Act 1986 ?, , Ans., The making of the Consumer Prote, , sending money,, , ind the enactment of Consumer Protection, , Consumer Protection Act, ction Act of 1986 is a milestone in the consumer, , movement of the country. This act is pop n by the name of COPRA. The main, objective of this law is to quickly solve the consumer complaints and to simplify the, legal process. A three tier judicial system has been established at the district, state and, national levels for settlement of consumer disputes under COPRA. The District Level, , court considers cases related to claims up to 20 lakhs. Cases ranging from 20 lakh to, one crore are heard in the state Jevel courts. The courts at the national level deal with, the cases related to, , claims above one crore., Q. 6. Describe some of y, , our dutie you visit a shopping, complex in your locality., , s as consumers if, , perform some duties. st, a te nt A decks ae use according to the supply of the comm, (3) To be aw nsumer protection ot, (4) Discouragin . ing and a wi vas, é (5) The genuine proble t be comp, be | this discourages the tendency of se, , atter how low the item may, , (6) To purchase the items, Woolmark. suppose You puy @ pottle of honey and a biscuit packet. Which logo, Q. 7. SUPE k for and why ?, or mark y will have f° a e of honey and a biscuit packet, we will see the logo of, to get assured of quality of agricultural products., t to empower the, , a, is logo helps us, , measures were taken by the governmen

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sumer movement in India has made some progress in terms of P, od $F ) j their actly ities. Today there are more than 700 re numbers of, et en of which only about 20-25 are well organised and reread aed groups Mm, puny ier, the consumer redressal process is becoming cumbers sed for their work., a time, consumers are required to engage “so : expensive ane, for filing and attending the court proceedings ete yers. These cases, ot phe existing laws also are not very clear on the issue of com pens, tive products. After more than 25 years of the Ree naek., ¢, , ~O, he ce, ups anc, , ‘ing. Many, , by defective f ts., , in! ers awarness in India is spreading but slowly. Besides this the enf, , coat protect workers, especially in the unorganised carte ig “a . enforcement of, rs ulations for working of markets are often not foliowedl. weak. Similarly, rales, , af Nevertheless; there is scope for consumers to realise their role and im, portance., , Q. 12. Match the following., (i) Availing details of ingredients of (a) Right ot safety, , a product, (ii) Agmark (b) Dealing with consumer cases, , (iii) Accident due to faulty engine in = (C) Certification of edible oil and, , a scooter cereals, (iv) District Consumer Court (d) Agency that develop standards, ; for goods and services, (v) Consumers International (e) Right to information, (f) Global level _ institution of, , (vi) Bureau of Indian Standards, consumer welfare organisations, , Ans. (i) > (©); Gi) > (c). Gi) > @), dv) > (b). &) > ©, (vi) > (@)., , Q. 13. Say True or False., , (i) COPRA applies only to goods., i of the many countries in the world which has exclusive courts, , for consumer redressal., (iii) When a consumer fe xploited, he must file a case in, the District Consumer Court., (iv) It is worthwhile to move to consumer courts only if the damages incurred, are of high value., ed for standardisation of jewellery., , (v) Hallmark is the certification maintain, rocess is Very simple and quick., , (vi) The consumer redressal P :, the right to get compensation, , False, (v) True. (vi) False, (vii) Truc., , (ii) True, (iii) True. (iv), , , , e Multiple Choice Questions, sumer protection Act enacted ?, + ee “oe 4 (i) In 1996, (i). In 1968 (iv) None of these., gp ; areness” means—, 2, ‘Comer ™ ance 10 Bis rights, i) = to his duties

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and duties, (iit) Vigilance to both his rights anc, , (iv) None of the above. sihins gee, , 3. Consumer Awareness is essen (ii) For high standard of living, To prevent e regis f these., (i) To prevent exploita (iv) All o, il cons ston : ‘, 9 Ait alaperibeeng ete ts relation to the quality and price of, * « » rary in, , 4. Producers can be arbitrary, , the, product- (ii) In monopoly, (1) In competitive market v) None of these., (1) In agricultural product (i, 5. Agmark is the safety mark for— (ii) Agricultural products, bey eawelieny (iv) Electrical appliances., (11) Woollen clothes WT id ae assed ?, 6. In which year the ‘Essential Commodities Act ah P, (i) In 1949 (ii) In eh, (iii) In 1955 _(iv) In 1960., Ans. 1. (i), 2. (iii), 3. (iv), 4. (ii), 5. (ii), 6. (iii)., ® Fill in the Blanks, ———ANKS, I. ISI is the standard of..., 2. Electrical appliances have the logo Of ceccsscsccsssesse., 3. Consumers have the right to information about ......... against adulterated foog, 4. While havin, , g the goods, acknowledging its absence is called ................., , 5. Consumers have Te against unfair trade practices and exploitation., , Ans. 1. quality, 2. ISI, 3. particulars of goods and services, 4. artificial scarcity,, S. right to seek redressal., , ® True/False, , 1. India observes 24 December as the, 2. ‘AGMARK’ is the safty mark for agricultural products., , 3. The mark that assures the quality of gold Jewellery is called Hallmark., 4. Consumer Protection Act was passed in 1955., , 5. Consumer Protection Rules enacted in 1986., , 6. Every person is not a consumer., 7. ‘Hallmark’ logo is g, , Ans. 1, True, 2. Tru, ® Match the Column, $$ et, , National Consumers Day., , iven for industrial and consumable items., e, 3. True, 4, False, 5, True, 6. False, 7. False., , 6A? ‘B’, I. Standardization (a) Industrial Commodities, z. IS] (b) Three-tier System, 3. Consumer exploitation (c) Indian Standard Institution, 4. Consumer awareness (d) Black Marketing, 5. Consumer Protection Act, , (e) Better Standard of Living, , Ans. 1. — (c), 2, + (a); 34 (d), 4. > (oj) Sues (b)., , ® Answer in One Word/Sentence, 1. What is the, , TVices called ?, 2. When is National Consumers’ Day observed ?, , 3. In which year, the ‘Right to Information’ Act enancted ?, 4. Whose quality is assured by Hallmark 9