PRIVACY POLICY

Last updated: October 20, 2021

1. Introduction

Welcome to www.teachmint.com (“Website”) and Teachmint Application (“Application”), a platform that brings together student engagement, content delivery and administration tools in one place and is focused on helping tutors go online to support a blended learning approach and digital learning solutions through video conferencing and related services for digital learning solutions (Website and Mobile App are hereinafter collectively referred to as “Platform”) owned and managed by Teachmint Technologies Private Limited (“Company”).

Your visit and use of Platform for student engagement, content delivery, administration tools, digital learning solutions through video conferencing, collaboration, and related services, support, professional services offered on the Platform (“Services”) are subject to this privacy, security and cookies policy ("Privacy Policy") and other terms and conditions of the Platform. This Privacy Policy ensures our firm commitment to your privacy vis-à-vis the protection of your information.

In this Privacy Policy "we", "our" and "us" refers to the Company and "you", "your" and/or “Users” refers to the user of the Platform. Our Platform is for teachers and students.

You must be 18 years of age or older to visit or use the Website and/or Application in any manner. If you are under the age of 18, you should review this Privacy Policy with your parent or legal guardian to make sure that you and your parent or legal guardian understands and agrees to it and further, if required, you shall perform or undertake such activities which will entitle you to enter into a legally binding agreement with the Company.

By visiting this Website and/or Application or accepting this Privacy Policy, you represent and warrant to the Company that you are 18 years of age or older, and that you have the right, authority and capacity to use the Website and/or Application and agree to and abide by this Privacy Policy. You also represent and warrant to the Company that you will use this Privacy Policy in a manner consistent with any and all applicable laws and regulations.

This document is published and shall be construed in accordance with the provisions of the Personal Data Protection Act 2010 of Malaysia (“PDPA”), that requires publishing of the Privacy Policy regarding how we process your Personal Data. .

“Personal Data” shall have the same meaning accorded under the PDPA.

This Privacy Policy is an electronic record in the form of an electronic contract formed under the Electronic Commerce Act 2006, rules made thereunder, and any other applicable statutes, as amended from time to time. This Privacy Policy does not require any physical, electronic or digital signature.

Please read this Privacy Policy carefully. By using the Platform, you indicate, agree and acknowledge that you understand, agree and expressly consent to this Privacy Policy and to the collection, use and processing of your Personal Data in accordance with this Privacy Policy.

Our Privacy Policy governs your use of the Services on the Platform, and explains how we collect, process, safeguard and disclose Personal Data that results from your use of the Service. We reserve the right to amend and supplement this Privacy Policy at any time. Whenever there is a change to our Privacy Policy, we post updates on our Website and/or Application. We encourage you to regularly review this Privacy Policy to get the latest updates to ensure you know and may exercise your rights under the PDPA as mentioned below.

Our Terms and Conditions (“Terms”) govern all use of our Service and together with the Privacy Policy constitutes your agreement with us (“Agreement”).

2. Definitions

Unless otherwise defined elsewhere in this Privacy Policy, the following terms shall have the meanings assigned to them as herein below for the purposes of this Privacy Policy:

“USAGE DATA” means information and data collected and captured as a result of the use of Service.

“COOKIES” mean small data files stored on your device (computer or mobile device).

3.Collection and Use

3.1 Collection of Personal Data

In order to avail the Services under the Platform, registration by the User is mandatory. A valid mobile number would be required to register on the Platform, to complete the registration process, a one time password (OTP) would be sent to you on the mobile number provided by you at the time of registration for the purpose of user validation. You may also be required to generate OTP for downloading any content/material from the Platform, in all cases the OTP will be sent to the mobile number provided at the time of registration. User can also log in through third party service provider under identification mechanism, including verification process through such third party service provider. You are fully responsible for all activities that occur under your account. You specifically agree that the Company shall not be responsible for unauthorized access to or alteration of your transmissions or data, any material or data sent or received or not sent or received through the Platform. By registering, you consent to provide your Personal Data to the Company.

The Personal Data about the User that we may collect includes:

1. Information supplied by Users
2. Information automatically tracked while navigation
3. Inferred information through usage and log data
4. Information collected from any other sources (like third party providers or social media platforms)

Where we collect Personal Data from third parties (including commercially available sources and business partners), we will only collect your Personal Data as permitted by law, for or in connection with the purposes for which those third parties are engaged and/or our collaboration with such third parties. During the course of your use of the Platform and our provision of the Services, you agree that you have provided your consent (whether to us or the relevant third parties) to the transfer of your Personal Data from third parties to us for the purposes set out in this Privacy Policy.

In order to provide Services and to maintain and improve the Platform, we require certain information (including Personal Data) and may obtain your Personal Data when you register with us, when you express an interest in obtaining information about us or our products and Services, when you participate in activities on our Platform or otherwise contact us. Such Personal Data may be collected in various ways including during the course of your:

1. Registration as a User on the Platform;
2. Availing Services offered on the Platform. Instances of such Services include but are not limited to, communicating with the Company customer service by phone, email or otherwise or posting user reviews in relation to Services/products available on the Platform;
3. Granting permission to share credentials of your online accounts maintained with third parties. If you access the Platform through a connect service on the Platform, the Personal Data we collect may include your Personal Data available through such connected service.

3.2 Types of Data Collected

We collect different types of Personal Data for various purposes to provide and improve our Service for you, as follows:

1. Identity or Contact Data

While using our Service, we may ask you to provide us with certain Personal Data i.e. personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address, Country, State, Province, ZIP/Postal/Pin code, City
• Other contact information
• Gender and other demographics
• Date of birth and age
• Location Data that may identify you
• Cookies and Usage Data that may identify you



We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link.

2. Usage Data

We may also collect information that your browser sends whenever you visit our Platform and/or use the Service or when you access the Platform by or through any device (“Usage Data”).

This Usage Data may include information such as server log, your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the Platform with a device, this Usage Data may include information such as the type of device you use, your device unique ID, the IP address of your device, your device operating system, the type of Internet browser you use, unique device identifiers and other diagnostic data.

3. Location Data

We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customize our Service.

4. Tracking Cookies Data

We use cookies and similar tracking technologies to track the activity on our Platform and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

• Session Cookies: We use Session Cookies to operate our Service.
• Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
• Security Cookies: We use Security Cookies for security purposes.
• Advertising Cookies: Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.



5. Other Data

We may also collect the following information and data: place of birth, passport details, citizenship, registration at place of residence and actual address, telephone number (work, mobile), details of documents on education, qualification, professional training, employment agreements, non-disclosure agreements, information on bonuses and compensation, information on marital status, family members, social security (or other taxpayer identification) number, office location, photograph, information regarding your transactions on the Platform, (including purchase history), your financial information such as bank account information or credit card or debit card or other payment instrument details and other data.

3.3 Purpose for Collection and Use of Personal Data

The Company may use the Personal Data collected to maintain, protect, and improve the Services (including advertising) and for developing new services.

Company uses the collected data for various purposes including as follows:

• to create and maintain an online account with the Platform;
• to maintain our Platform and enable you to avail the Services;
• to notify you about changes to our Service;
• to allow you to participate in interactive features of our Service when you choose to do so;
• to provide customer support;
• to analyse information so that we can improve our Platform and Services;
• to notify the necessary information related to the Platform and Services and your online account on the Platform from time to time;
• to monitor your usage of our Platform and Services;
• to maintain records and provide you with an efficient, safe and customized experience while using the Platform;
• to detect, prevent and address technical issues;
• to furnish your information to Service Providers to the extent necessary for delivering the relevant Services;
• Aggregated and individual, anonymized and non-anonymized data may periodically be transmitted to Service Providers to help us improve the Platform and our Services;
• to fulfil any other purpose for which you provide it;
• to verify your identity and prevent fraud or other unauthorized or illegal activity;
• to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
• to provide you with notices about your account and/or subscription, including expiration and renewal notices, email-instructions, etc.;
• to dispatch transaction-related communications such as welcome letters, billing reminders, and purchase confirmations;
• to provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information;
• in any other way we may describe when you provide the information;
• to provide aggregate statistics about Users, traffic patterns, and other related information to reputable third parties, however this information when disclosed will be in an aggregate form and does not contain any of personally identifiable information;
• to comply with applicable laws, rules, and regulations; and
• for any other purpose with your consent.

You agree that we may use Personal Data about you or share the same with third party service provider, which may be located inside or outside Malaysia, to improve our marketing and promotional efforts, to analyse site usage, improve the Platform's content and Service offerings, and customise the Platform's content, layout, and Services. These uses improve the Platform and better tailor it to meet your needs, so as to provide you with an efficient, safe and customized experience while using the Platform. We endeavour to ensure that the third parties use the Personal Data only for the limited purpose for which it has been provided, or retain the same for purposes of compliance of applicable law, or in complete anonymize form for analytical purposes.

You authorize us to contact you via email or phone call or SMS and offer you our services, imparting product knowledge, offer promotional offers running on Application, for which reasons, Personal Data collected may be used.

3.4 Retention of Data

We will retain your Personal Data for as long as is necessary for the purposes set out in this Privacy Policy. We will also retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

We reserve the right to retain the aggregated and anonymized data derived from the Personal Data collected, for any purposes (commercial and non-commercial) as the Company deem fit and proper.

When the Personal Data is no longer relevant for the purposes above, we will delete or destroy your Personal Data.

3.5 Withdrawal of Consent

It is voluntary for you to supply your Personal Data to us. You may withdraw your consent given for our collection and processing of your Personal Data under this Privacy Policy, at any time by sending an email to [email protected] However, in such an event, the Company reserves the right to not allow you further usage of the Website and the Application or provide/use any Services thereunder, without any obligations or liability, whatsoever, whether in contract, tort, law, equity or otherwise, in this regard.

4. Disclosure of Data

We may disclose Personal Data that we collect, or you provided on our Platform as follows:

4.1 Disclosure for Law Enforcement and other legal necessity.

We reserve the right to use or disclose your Personal Data in response to any statutory or legal requirements. If we have reasonable grounds to believe that you will harm the property or our rights or right of the other Users of our Platform, or if we believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person or property, violations of the Platform’s other policies, or as otherwise required by law when responding to subpoenas, court orders and other legal processes, we may disclose your Personal Data to such legal, governmental or regulatory enforcement bodies or the relevant right owners.

We reserve the right to use or disclose your Personal Data and other information if we believe that disclosure is necessary or appropriate to protect rights, property and safety of the Company, its users, customers, Service Providers, officers and shareholders. We may also in good faith share Personal Data with other organizations and entities for the purposes of fraud protection and credit risk reduction.

4.2 Business Transaction

If we or our subsidiaries are involved in a merger, acquisition or asset sale, and/or in the event the ownership or control of our Platform changes, we may transfer your Personal Data to the new owner.

4.3 Disclosure by the User

When you use certain features on the Platform like the discussion forums and you post or share your Personal Data as comments, messages, files, photos on such discussion forums on the Platform, which is freely accessible to group of other users and/or the public, the same will be available to all such users and/or public. All such sharing of information will be done at your own risk. Please keep in mind that if you disclose Personal Data in posting as comments, messages, files, photos on the discussion forums on the Platform, such information may become publicly available.

4.4 Other Disclosures

We may also disclose your Personal Data, within or outside Malaysia, as follows:

• to our subsidiaries and affiliates;
• to contractors, Service Providers, and other third parties we use to support our business in compliance with the provisions of this Privacy Policy;
• to fulfill the purpose for which you provide it;
• for the purpose of including your institution / company’s logo on our website;
• for any other purpose disclosed by us when you provide the information; and
• with your consent in any other cases.

4.5 Data Processing by the Service Providers

We may engage and employ third party companies and individuals which may be located inside or outside Malaysia, to perform certain processing activities and to perform Service (“Service Providers”), to provide Service on our behalf, perform Service-related activities or assist us in analysing how our Service is used. Towards that objective, we may share your Personal Data with such Service Providers.

The Service Providers may be engaged and employed for various purposes including following:

• Analytics

  We may use Service Providers to monitor and analyze the use of our Service and the Usage Data.

• CI/CD tools

  We may use Service Providers to update and automate the development process of our Platform.

• Behavioral Remarketing

  We may use remarketing services to advertise on third party websites to you after you visited our Platform. We and our Service Provider use cookies to inform, optimise and serve ads based on your past visits to our Platform.

5. Data Security Practice and Procedure

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

5.1 Security of Data

We maintain strong security safeguards to ensure the security and confidentiality of the User’s data, protect against any anticipated threats to the security of your Personal Information, protect against unauthorized access to your information, and ensure the proper disposal of your Personal Data. We have adopted a comprehensive security policy that complies with laws and regulations and reflects industry standards. We have in place appropriate safeguards and security measures to protect the Personal Data you provide on this Platform against accidental or any other unlawful forms of processing. We use third party Service Providers for the purposes of payment collections and information shared by you in relation to payments, and the processing of your Personal Data by them shall be governed by privacy policy adopted by such Service Providers.

Our security policy requires us to consistently monitor the risk of any threats to the administrative, technical, and physical safeguards we have put in place to protect your information. The safeguards include, at a minimum, firewalls and data encryption and restricting access to your Personal Data only to those employees who have a need to know such information to carry on our operations. These safeguards are reviewed and adjusted periodically based on ongoing risk assessments.

5.2 Transfer of Data

The Personal Data we obtain from or about you may be maintained, processed and stored by us on the systems situated in Malaysia.

However, your Personal Data may be transferred to, processed, used and maintained on computers located in the countries other than Malaysia for the purposes set out in this Privacy Policy or as otherwise allowed under the PDPA, where the data protection laws may differ from those of the PDPA applicable in Malaysia.

If you are located outside Malaysia and choose to provide information to us, please note that we transfer the data, including Personal Data, to Malaysia and process it in accordance with this Privacy Policy.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to such transfer, including transfer of your Personal Data to a place outside Malaysia in accordance with this Privacy Policy.

The Company will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place to protect the security of your Personal Data.

6. Links to Other Sites

Our Platform may contain links to third party websites and mobile applications that are not operated by us. If you click such link, you may be directed to such third party’s websites and mobile applications. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party websites and mobile applications or any services offered by such third parties. You agree that we shall not be liable for any breach of your privacy of Personal Data or loss incurred by your use of such websites or services.

7. YouTube Video Upload

1. We use YouTube Data APIs to help users manage their YouTube account, which primarily includes adding videos to their YouTube channels and getting the list of channels available for a YouTube account. And we follow YouTube and Google policy when using these APIs.


2. Users can revoke the access of our application to your account via the Google security settings page at https://security.google.com/settings/security/permissions


3. Google Privacy Policy: http://www.google.com/policies/privacy


4. By using the application, users agree to be bound by the YouTube Terms of Service: https://www.youtube.com/t/terms


5. Some YouTube Data API Scopes :
• https://www.googleapis.com/auth/youtube : show user channel information and video information
• https://www.googleapis.com/auth/youtube.upload : help people upload video into channel

8. Changes to This Privacy Policy

This Privacy Policy will remain in effect except with respect to any changes in its provisions in the future. We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you are advised to review this Privacy Policy periodically for any changes. Your continued use of the Platform and our Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

We may let you know via email and/or a prominent notice on our Platform, prior to the material change becoming effective and update “effective date” at the top of this Privacy Policy.

9. COPYRIGHT, TRADEMARK, AND OTHER INTELLECTUAL PROPERTY PROTECTION

Teachmint is an intellectual property of the Company, all materials on the Platform are protected by copyright laws, trademark laws, and other intellectual property laws. Any unauthorized use of any such information or materials may violate copyright laws, trademarks laws, intellectual property laws, and other laws and regulations.

10. Right to Access

You are entitled to request access to and/or correction of the Personal Data, or to refuse or limit the processing of the Personal Data by writing to the following:

The Compliance and Legal Officer
Name: Krithika Muthuraman (Grievance Officer), Teachmint Technologies Private Limited
5th Floor, North Wing, SJR The HUB, Sy. Number 8/2 & 9, Sarjapur Road, Bengaluru, Karnataka- 560 103
email: [email protected]

We have the right to refuse your request to access and/or correct the Personal Data for reasons permitted under law.

If you have any questions about this Privacy Policy, please contact us by email: [email protected].

In the event of any conflict in this Privacy Policy between the English version and the Bahasa Malaysia version, the terms in the English version shall prevail.