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TRADE LETTERS, Inquiry Letters and their Replies, INQUIRY LETTERS CLASSIFICATION:, SOLICITED LETTERS OF INQUIRY: A letter of inquiry is sent in response to an advertisement appearing in a newspaper or a poster or over the radio or on T.V., it is known as a SOLICITED INQUIRY. Such an inquiry might even be in response to a visit by a representative of a dealer. This makes the letter of inquiry simple and brief. It is both necessary and proper to make a reference to the source of information., Example: An Advertisement of a new Air Conditioner which has appeared in the market may prompt many dealers to write letters of inquiry asking for more details and trade terms., UNSOLICITED LETTERS OF INQUIRY: A letter of inquiry sent by a buyer on his own initiative, when he is in need of collecting information, the buyer usually refers to directories, trade journals, business friends to find out the names of the firms., Notice, Agenda & Resolution, TRADE LETTERS:, Enquiries and Replies about goods and prices., Orders, Status Inquiry and Credit Letter Replies, Collection Letters, Complaints and Claims, Adjustment of Claims, Sales Letters:, Drafting of Sales Letters, Follow-up Sales Letters, Promotional Leaflets and Flyers, Consumer Guidance Redressal, RTI Application, Report Writing, Summarization of Passage, Inquiry Letter: (FULL BLOCK FORM), POONAM HOUSING SOCIETY, 15/118, Sector 14, Nerul, Navi Mumbai – 400 705., 1st January, 2022, M/s Hansa Indoors,, 45, Sanket Complex,, L.B.S. Marg,, Andheri (E), Mumbai – 400 053, Dear Sir,, I had visited your stall at the Home Interior Exhibition and liked your cane furniture on display there., As the Secretary of our housing society, I am interested in buying cane furniture for the new club house. Could you send us the catalogue and price list for the cane furniture readily available? I would also like to know if you could offer a discount as the order is bound to be a large one., If the furniture and the price match our requirement and budget, we would like to place the order immediately so that we get the furniture by the last week of this month. So, we would appreciate if you respond soon., Yours faithfully,, Sd/-, Rahul Sharma, (Secretary), Replies: (FULL BLOCK FORM), HANSA INTERIORS, 45, Sanket Complex, L.B.S. Marg, Kurla (E),, Mumbai – 400 053, Ph: 2736 3451, 5th December, 2022, Mr. Rahul Sharma, Secretary,, Poonam Housing Society,, 15/118, Sector 14,, Nerul, Navi Mumbai – 400 705., Dear Sir,, We are happy to receive your letter showing interest in our cane furniture. We have a wide range of cane furniture that I am sure will suit your need., I am enclosing the catalogue and price list and you will find that our prices are very reasonable for the quality products we offer. You will be interested to know that all our products are being sold at 15% less than the price mentioned in the catalogue, as the Christmas sale is on till January 15th, 2022., We look forward to a positive reply from you and the sooner we get your response the faster we can deliver your order., Thank you, Yours faithfully,, Sd/-, Sam D’Souza, (Manager), Encl: Catalogue and Price List., Inquiry Letter (Semi Block Form), ST. ANTHONY’S COLLEGE OF ARTS, Plot No. 403, S. J. Barnes Road, Mahim, Mumbai – 400 018., Ph: 2440 2569, 4th January, 2022, The Manager,, Khurana Travels,, A.G. Road, Sion (E),, Mumbai – 400 022., Dear Sir,, You have been referred to us by Carmel College, Wadala. We plan to organize a two day industrial trip to Pune for our students, during the Second week of February., The group will comprise sixty-four students and four teachers. They plan to visit three companies in the Pimpri-Chinchwad area. Before we hire your services, we would like to have the following information:, How many buses would be required?, Do you have mini-buses? If you have can we hire 1 bus and 1 mini-bus?, Are the charges per kilometer or per day?, What are the extra charges payable for driver and helper?, Are there formalities to be complied with for getting a permit?, Are there any extra toll taxes to be paid?, The queries will help us decide about using your services. We look forward to a quick response from you., Thank you. Yours faithfully,, Sd/-, Ann D’mello, (Principal), Replies: (Semi Block Form), KHURANA TRAVELS,, A.G. Road, Sion (East), Mumbai – 400 022, Ph: 2409 4111-15, January 7th, 2022, Ms. Ann D’mello,, Principal,, St. Anthony’s College of Arts,, S.J. Barnes Road, Mahim,, Mumbai – 400 018, Dear Madam,, Thank you for your letter dated 4th January, 2022, enquiring about our bus services. We would be most delighted to be of service to you., As you are aware, we have been providing transport services to schools and colleges for the past twelve years. All our vehicles are well maintained and driven by experienced and dependable drivers. We would like to answer your queries so that you can make the right choice., As you are a group of 70, we suggest that you hire two buses instead of 1 bus and 1 mini-bus. There will not be much difference in charges, besides the mini-buses we have are 25 seaters. Our charges for a non-AC 42 seater bus are Rs. 7,000 for a day. This will include driver and helper’s charges and other payments towards toll taxes. We will complete all the formalities for permit as soon as you provide us with the list of the group members., We have drivers who are familiar with Pimpri-Chinchwad and so you will not have any problem. We also have a branch in Pune which could be contacted for any need. A brochure with details about our transport services is being enclosed. We hope you are satisfied with the information provided and look forward to a positive reply., Yours faithfully,, Sd/-, Anand Mathur, (Manager), Encl: Brochure, Letter to a supplier for quotation of goods:, XYZ Institute 13 Surya Sen Street, Kolkata 700012, Phone: 033-xxxxxxxx, Fax:033-xxxxxxxx, email:, 07th January 2022, To,, The Manager,, ABC Computers, Chandni Chowk, Kolkata – 700001., Dear Sir,, I have the pleasure of informing you that our institute intends to purchase 20 computers for our institute. The computers must comply with the configurations specified below., Please quote the price of the computers within 10 days of the date of issue of this letter, mentioning the time, mode of delivery and terms and conditions of payment., Yours faithfully,, Sd/-, Leena Mehta, (Principal), Enclosure:, Required configuration of computers., Placing an Order:, MANSA RESORT, 56/A, Hillbridge Road, Madh Island, Mumbai – 400 059, Ph: 022-277499449, 10th January, 2022, The Manager,, Shahi Textiles,, 6, ABI Buildings,, M N Road, Malad (W),, Mumbai – 400 061., Dear Sir,, Thank you for replying to our enquiry of 4th January and sending us details of bed sheets and pillow cases. We find both quality and prices satisfactory and are pleased to place an order for the following items on terms of payment mentioned in your letter., We expect the items to be supplied from current stock and look forward to delivery by 25th January, 2022., Yours faithfully,, Sd/-, L. Mitra, (Manager), Reply for an Order Placed:, SHAHI TEXTILES, 6, ABI Buildings, M N Road, Malad, Mumbai – 400 061, 12th January, 2022, The Manager,, Mansa Resort,, 56/A, Hilbridge,, Madh Island,, Mumbai – 400 059, Dear Sir,, We are pleased to receive your order of 25th January for cotton bed linen., We have all the items in stock and are making arrangements for dispatch next week. When the goods reach you are sure that you will be completely satisfied with them., We deal in a wide range of goods and are enclosing a copy of out catalogue for future consideration., Yours faithfully,, Sd/-, M. Limaye, (Manager), Declining an order:, CHIC LEATHERS, AVA Building, M.T. Road, Mahim, Mumbai – 400 036, Ph: 24034155, 23rd January, 2022, The Manager,, My Boutique,, S.A. Main Road,, Dadar, Mumbai – 400 030, Dear Sir,, Thank you for your order which we received today. Unfortunately we cannot offer you a trade discount of 35 per cent as we only allow a 25 per cent discount to all our customers regardless of the quantity purchased., You will agree that our prices are competitive and the fact that we are the largest suppliers of leather jackets is evidence of the good value of our products., It would be uneconomical for us to offer our products as the discount you suggest and regret that we have to turn down your order., Yours faithfully,, Sd/-, Sonali Shah, (Manager), Status Inquiry: Request for Credit Information, TRINITY AUTOMOBILES, 213, Kalbadevi Road,, Mumbai – 400 002., 19th January, 2022, The Credit Manager,, B.J. Industries,, Mathuradas Road,, Kandivali (West),, Mumbai – 400 067, Dear Sir,, We should like to have your opinion about Volga Traders, Nanavati Roa, Vile Parle (West), who have placed their first order amounting to Rs. 25,000/- with us on credit for one month., As they have mentioned your name as a credit reference, your estimate of their financial status and credit reputation will be helpful to us. We shall be grateful for this piece of information. If you do not mind, kindly fill up and return the enclosed credit form. We are enclosing a self-addressed stamped envelope for your convenience., Yours faithfully,, Credit Manager, Reply to Status Inquiry: (Favorable Reply), B.J INDUSTRIES, Mathuradas Road,, Kandivali (West),, Mumbai – 400 067, 25th January, 2022, Confidential, The Credit Manager,, Trinity Automobiles,, 213, Kalbadevi Road,, Mumbai – 400 067., Dear Sir,, We thank you for your letter of 19th January, 2022 inquiring about the credit status of Volga Traders of Vile Parle., We are happy to inform you that Volga Traders have been our customers for the last five years and have had the best business dealings with us on credit basis. Their credit limit with us is Rs. 50,000/- for three months. They enjoy a high reputation in the market., The credit form sent by you is returned herewith duly completed., Yours faithfully,, Credit Manager, Encl: Credit Form, Letter of Collection: (FULL BLOCK FORM), LETTERHEAD, (Name and Address of the Organization), 15th January, 2022, The Proprietor,, Kailash Book Depot,, 2, Laxmi Chambers,, Hutatma Chowk,, Mumbai – 400 001., Dear Sir,, We have not received from you the payment in respect of the consignment of books ordered by you on 1st December 2021, inspite of our two letters dated, 15th December 2021 and 31st December 2021 drawing your attention to the same., Your long silence makes us feel that there must be some good reason for this delay. If the quality of our service has been the cause of dissatisfaction, please let us know. In case you have any financial difficulty, please do not hesitate to write us. In any case, the bill is now overdue and it requires your prompt attention. Please, therefore, send at least part payment with your letter, after which we shall willingly consider receiving payment in suitable instalments., Yours faithfully,, Manager, Complaint Concerning wrong goods: (SEMI BLOCK LAYOUT), BOOKS ‘n’ NOOKS, 413, Mahatma Gandhi Road, Mahim, Mumbai – 400017, Ph: 2342 5999, 18th January, 2022, Mr. A Sardesai,, Manager,, Harrisons & Brothers, 3, D.N. Road, Churchgate,, Mumbai – 400001., Dear Sir,, On 3rd January, I had ordered 25 Copies of “Digital Fortress’ by Dan Brown and received the parcel on 17th January., However, on opening the parcel, I found that it contained 25 copies of the ‘Da Vinci Code’ by the same author. I cannot keep these books as I have enough stock. I am therefore, returning the books by parcel for immediate replacement as I have several requests for ‘Digital Fortress.’, I hope you will look into the matter and dispatch the books before the end of this month., Yours faithfully,, Sd/-, Pramod Nair, (Proprietor), REPLY to Complaint of Wrong Goods: (SEMI BLOCK LAYOUT), OR, ADJUSTMENT OF CLAIMS, HARRISON & BROTHERS, 3, D.N. Road, Churchgate, Mumbai – 400001, Ph: 2234 3456 / 2234 3358, 21st January, 2022, Mr. Pramod Nair,, Books ‘n’ Nooks,, 413, Mahatma Gandhi Road,, Mahim, Mumbai – 400017, Dear MR Nair,, We received your letter of 18th January and came to know about the mistake that occurred in handling the above order., This mistake is entirely ours and we apologise for the same. This occurred as there was less staff during this unusually busy time. Moreover, both the books have almost similar front covers., The correct order has been dispatched as soon as we received your letter along with the bill with the deduction of your return parcel postage., We apologise for the inconvenience caused and assure you of better service in future., Yours Sincerely,, Sd/-, Anand Sardesai, (Manager – Sales)