Page 1 : (vi), , , , , , , , , , §.No. Product Name, (i) | Electrical appliances, (ii) | Jewelry, (iti) | Food products, (iv) | Agricultural products, (v) | Eco-friendly products, (vi) | Woollen products, , | (vii) | Book, , , , Scanned with CamScanner

Page 2 : r / |, , i pporecTion, , ” ification ret uired for agri, ’ al certific q or agricultural p, , fe qu MARK (b) FPO Products ig ; 143, $ ac sttanHon CONS "IALLMA, , . qual Se must look tor whi RK ores, , yh hy FPC purchasing, i" paint . (c) AGMARK Vasing, jewellery 9, , yreration jg an unfair trade practice related to ; (1) HALLMARK, , ade eting (b) Hoarding ‘ UMAR, A pack marketing () loarding (0) Unsafe food it, , ems (d) De, , @ ch controls production, supply and fective, © production, , whi distributi, , i a nt Essential Commodities Act, 1955 (b) amen essential commodities, , i sre Sales Of = cal (d) The Bureau of dune re, , a the Act which prevents the use of fraudulent mark on prod Standards Act, 1994, “) ‘the prevention of Food Adulteration Act, 1954 =, , @ oa Trade Mark Act, 1999, , se Bureat of Indian Standards Act, 1986, , ‘ sre Competition Act, 2002, , - ight 9 Seek Redressal allows a customer to :, 4 i File a complaint against defective goods or deficient services, * seek for relief against defective goods or deficient services, , 9 seek help from consumer organisation, , (9 All the above, , 2 ‘Many business firms have set up their own consumer services and grievance cells”. Which ri, is being highlighted in the given statement ? gn cells”. Which right, (a) Rights to consumer education (b) Right to be informed, , (d) Right to be heard, , (0 Right to seek redressal, ards for goods and certify them through BIS certification, , 1. Which Act formulates quality stand, scheme ?, (a) The Contract Act, 1982, (0) The sale of Goods Act, 1930, , iL “Consumer has a right to acquire knowledge, , (a) Right to be informed, ( Right to consumer education (d) Right to seek redressal, , 2. A complaint can be made to the State Commission if the claim value is, (2) More than %20 lakh (b) Less than 20 lakh, (©) More than 220 lakh but less than @1 crore., (@ More than @1 crore., r to provide inform, , B :, , Name the tight, which requires manufacture! ucts, , manufacture, price, quantity, direction for use etc. on the Pr :, Right to be informed, , (b) The Bureau of Indian Standards Act, 1986, (d) The Competition Act, 2002, ”, Identify the right :, , (b) Right to choose, , ation like ingredients, date of, , () Right to safe (b) :, (0) Right to Ce (a) Right to consumer education, , im value is +, * A complaint can be made to the District Forum, when the Seth, (0) More than 20 lakh (b) Less than, , (0) More than 20 lakh but less than @1 crore, , (@ More than &1 crore, — iT, , Scanned with CamScanner

Page 3 : BUSINESg Stuy, |, , un sceion. When the claim value j “yy, mission. ue is, Nationa Com, 45. A complaint can be made to the (b) Less then et lakh, More than ®1 crore, (0 Mor Oe es iach put Jess tha z1 a (a), (c) More than “tT a ortance ©, 16. ‘Jago Grahak Jago” highlights he * P (b) Right to seek redressal, , (a) Right to be informed (d) Right to be heard, ducation | . 5, Right to consumer € san case of dissatisfaction. dents ., (0 Rig eto file a complaint in EY the right OF 5,, e, , mer has a Tig, , 17. A consu', consumer ¢ d (b) Right to seek redressal, a) Right to be heat Right to choose, 3 Right to consumer education (4) re pointes, 18, This right to consumer protects him/her against haza' 8 : e right :, ‘ (a) Ri eet fety (b) Right to seek redressal, OE ight to choose, (c) Right to be heard (a) tl ‘0, 49. A consumer involves any person who buys goods for : al, (a) Resale (b) Commercia purpose, (a) Giving gifts, , (c) Consumption, 20. The final appeal against the District F, (a) State Commission, (c) Supreme Court of India, 21. Who can file a case under the Consumer Protection Act, 1986, (a) Any consumer (b) A registered consumer association, , (c) Government (d) All the above, , orum Order can be heard in, (b) National Commission, (d) None of the above, , Scanned with CamScanner

Page 4 : AMER, , son an two ways by which traders i, anti a ., , 0 cor pricing (i) Misleading advertise, NV, , ", , AY exploit con, ‘ Ments,, we \egal protection helps consumers >, , Ww ., Ho srotection helps consumers to fight, , gal yi ., , - ress traders or service Providers,, ctu, , fae, , vet objectives of consumer Protection,, ‘ al e consumers about their ri, f pducat Biis and, , ‘SUmers,, , ur, a, Or, , Aainst th,, eS, Malpractices OF exploj, Oitations, Of man, Us, , Tesponsibiliti, we yo Teasons for the need of consumer protect; ilities, ion., , 4 » Consumer ignorance, 1,, , 4 Widespread exploitation of consumers., ( ; , ", gote te ways in which consumers can be Organised., it. ite consumers can be organised through consumer fo, i TUMS, organisati, , jame the government campaign launched to educate consumers ab 8 ve OF associations,, y hae : out their ri, , ‘Jago Grahak Jago’ is the campaign launched by department aie eit rights and Tesponsibilities,, 7 state two reasons why a business must give importance to co Onsumer Affairs,, , . . . . msumer ‘i, ( Long term interest in business (ii) Social responsibility Protection,, , ih, How does consumer protection help business improve its profitability in the |, ‘ ses 0 2, Consumer protection means satisfied customers. This not only brings 1 ng Tun ?, builds business image through positive feedback, 8S Tepeated sales but also, , . Abusiness usually prefers to voluntarily take Tesponsibility of consumer protection. State one reason, for this ,, , Voluntary responsibility avoids government intervention in terms of penalties and punishments, which may damage the business image., , . State the three acts which provide legal protection to consumers., (i) The Consumer Protection Act, 1986., (i) The Essential Commodities Act, 1955, (ii) The Sale of Goods Act, 1930., 16, How does the Essential Commodities Act protects the interests of consumers ? /, The Essential Commodities Act protects consumers against anti-social activities of profiters, hoarders and black marketers., ' What is the role of the Prevention of Food Adulteration Act ?, The Prevention of Food Adulteration Act ensures that all food items are, So that public health can be maintained. d its engine being, Rajiy ae da diesel car for 27 lakh from an automobile company and foun ai file his, , : the highest autho, : - . t rectified. Name, defective, Despite many complaints the defect was mai Protection Act, 1986., , complaint in the three-tier machinery under th, National Commission., State the malpractices controlled by the Standard ©, , r, Standard of Weights and Measure Act protec, Under-measure,, , 4 5 dulent ™, What is the aim of the Trade Marks Act ? sumers against frau, , 2 ¥: t con:, The aim of the Trade Marks Act is to prote’ Sy, , Scanned with GCamScanner, , pure and of good quality, , 1,, , hts and Measure Act. ;, , Ve ctices of under, f Weig, 5 against malpra', , arks on

Page 5 : S40, , 21, , Ans, , 22., , Ans, , 23., , Ans., , 24., Ans., , Ans., , 26., Ans., 27., , Ans., 28., , Ans., , 29,, , Ans., 30., Ans., 31,, Ans., , 32., , Ans., , 33., , Ans., , , , consumers. State the import, A, Nee, of by, Me, , Se, Sy, , 1986 provid °, ‘i rights to consumers to, various 18} em 7, , ides S : 3 ainted, «cient services and unfair tra,, oods, defic de pra, , jon Act,, The Consumer protection, rights. an Ke, The Consumer Protection or fective 5, ight against exploitative ice provi ers!, a fectutets traders oF $¢! ‘ai padrestill cont oe |, Explain the meaning of ‘Right to at a consumer has the right to seek es relief or se, plai i 2 sumer Protection /, The ‘Right to Seek Redressal ne sarvices UN der the Con rt cg,, i r de! :, efective goods . a consumer while buying 4 product. aat, : expiry date before buying the product., ie sh memo for purchase of the product., , ht to choose’ ?, ducts available in the market to ese, 1S ‘righ, , against di, State two responsibilities, (i) Consumer must chec!, , ner must insist for a ca, use the ‘rig, , (ii) Consun, f the variety of pro, , n a consumer effectively, , How cal, aware 0, , A consumer needs to be, to choose’ effectively., , How can a consumer be assured of, Quality certifications like ISI, AGM, , standardized quality of the product ?, ARK, HALLMARK etc. give customers assurance of stnday, lar, , quality. ;, Name the type of products which require ISI mark for quality certification., , Electrical products., It is seal which provides guarantee that the agricultural products are as per the prescribed standaris, , Identify the mark., AGMARK., State two ways in which business firms self-regulate to protect consumers’ interest., , By establishing :, (i) customer care service centres to solve consumers’ problems, (ii) grievance cells to redress consumers’ complaints, (iii) applying f li ificati i i, (| EA ns for quality certifications like ISI, FPO etc. before selling their product in the market., _ Wo business associations which lay down ideli: i, organisations to adopt while dealing th cone code of conduct and guidelines for busines, (FICCI (i) CHL ‘, Name any two parties who igi, are eligible to file int i, (i) Any : 4 complaint in cons, y consumer (ii) State or Central Government. umer court., , Ppeal agaj ., sppeal ? Piaete Judgement of p; ict Court 2 file, What is the maximum time 0, , Yes, a consumer ¢;, an a) A, The appeal must be fey the Stat, ust be filed Within 30 da S ommission against the ; «trict Fo, Ys from the date the ee of the er, Passed bv the Distr, Scanned with CamScanner