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CHETANA’S, HAZARIMAL SOMANI COLLEGE OF COMMERCE AND ECONOMICS,, SMT.KUSUMTAI CHAUDHARI COLLEGE OF ARTS, BANDRA (E), MUMBAI-400051., SUBJECT- COMMERCE-II, SEMESTER –II, , Sample Questions (March- 2021), Select the most appropriate answer from the options given below:1. India's service sector contributes to about ------------percent of the country's GDP., a) 35% b) 60% c) 80% d) 55%, 2. India's service sector contributes to about ------------percent of the total employment., a) 35% b) 50% c) 70% d) 65%, 3. ------------ is an act or performance offered by one party to another., a) Goods b) service c)Ideas d) Material, 4. Services are generally ---------- in nature., a) Tangible b) intangible c) demonstrable d) non demonstrable, 5. Services are produces and consumed ------------., a) Simultaneously b) different times c) at all times d) at alternate time., 6., , ----------- services top the service export in India, a) Business b) software c) financial d) Accounting, , 7. Service sector provides revenue to the government in the form of --------------., a) Excise duty b) custom duty c) service tax d) Income tax, 8. In India, the current rate of service tax is --------- on gross value of the service., a) 15% b) 12.36% c) 17.75% d) 18.60%, 9. When customer expectations from a service are met, it leads to customer ------------., a) Satisfaction b) dissatisfaction c) delight d) negligence, 10. The highest level of expectations that customer have about a service is termed as ---------- service, a) Desired b) adequate c) optimum d) minimum, 11. ---------- service refers to bottom level of performance acceptable to customers., a) Inadequate b) adequate c) desired d) optimum, 12. If service performance is within the zone of tolerance, customers are likely to be------.

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a) Delight b) dissatisfied c) satisfied d) neglected, 13. ----------- refers to how a service product is delivered to the customers., a) People b) process c) Physical evidence d) place, 14. ----------- an element of marketing mix bring operating revenues to the organisation., a) Price b) place c) packaging d) Physical evidence, 15. ------------ provides cues about service quality., a) Product b) Physical evidence c) Promotion d) Pace, 16. ------------- is the first steps in any new service development process., a) Concept testing b) Screening ideas c) Idea generation d) concept modification, 17. Cost- benefit analysis is undertaken in ------------- step of new service development, process., a) Business analysis b) market testing c) concept testing d) concept analysis, 18. The service providers face the challenges of ------------., a) Tangibility b) Intangibility c) Serviceability d) Delivery, 19. ----------- cannot be separated from the service provider., a) Goods b) Services c) raw materials d) Machinery, 20. Services are highly -----------., a) Durable b) perishable c) non perishable d) storable, 21. At present, FDI is allowed up to --------- percent in single-brand retail trade., a) 100 b) 51 c) 75 d) 65, 22. At present, FDI is allowed up to --------- percent in multi brand retail trade., a) 100 b) 51 c) 75 d) 65, 23. --------- is an example of non store retailing., a) Electronic retailing b) Franchise store c) Departmental store d) Super market, 24. Kirana store is an example of ---------., a) Unorganised retailer b) organised retailer c) Electronic retailing d) Departmental, store, 25. ----------- is an example of hyper markets., a) Big Bazaar b) Departmental store c) Convenience store d) Discount store, 26. ---------- Store specialised in a specific range of merchandise and related items., a) Discount store b) Departmental store c) Speciality store d) Convenience store, 27. ---------- is the design in which a store interior is set up., a) Store layout b) Store location c) Store format d) Store design, 28. --------- includes aspects such as store location, décor, and fixture.

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a) Store design b) Store layout c) Store planning d) Store location, 29. In a --------- layout, counters and fixtures are placed in long row or at right angles, throughout the store., a) Free flow b) Grid c) Curving d) Horizontal, 30. Mannequins are used in --------- store to attract the attention of passerby., a) Cosmetics b) Garments c) Medical d) kirana store, 31. -------- is the world’s largest private industry., a) Retail b) outsourcing c)Tourism d) Wholesale trade, 32. --------- refers to the integration of people, place, process and technology in the retail, outlet., a) Zoning b) Facility management c) Positioning d) Promotion, 33. --------- is an important element of mall management., a) Franchising b) Zoning c) Towing d) Display, 34. The share of organised retail is about ------- percent of the total retail trade in India., a) 20 b0 40 c) 8 d) 10, 35. ---------- includes security services, utilities, parking, and ambience., a) Zoning b) store management c) Facility management d) Service management, 36. --------- refers to trading activities undertaken by licensed retailers., a) Unorganised retailing b) Organised retailing c) Whole-selling d) Distribution, 37. --------- refers to the structure or style of functioning of the retailer., a) Format b) Zoning c) design d) Franchising, 38. ----------- is a contract between two parties from the same country or different countries, a) Retailing b) E-commerce c) Franchising d) Direct marketing, 39. --------- refers to non store retail formats., a) Retail chains b) leased department c) Automatic vending machine d) factory, outlets, 40. ---------- deals with specific range of merchandize and related items., a) Speciality store b) Discount store c) factory outlets d) shopping malls, 41. Indian retailing is dominated by ------------., a) Organised retailers b) Unorganised retailers c) hyper markets d) shopping malls, 42. KPO involves allocation of -------- intensive business process., a) Labour b) capital c) Knowledge d) technology, 43. ---------- involves outsourcing of engineering and R/ D work., a) BPO b) KPO c) LPO d) ERP

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44. ERP stand for -----------., a) Enterprise Resource Planning b) Enterprise Retail planning c) Enterprise Retail, process d) Enterprise Resource process, 45. ---------- Involves outsourcing of legal work to low -wage markets overseas., a) BPO b) KPO c) LPO d) ERP, 46. Gartner Group first used the acronym ------ as an extension of MRP in 1990., a) ERP b) MSP c) EPR d) CRM, 47. ERP software allows an organisation to use a system of -------- applications., a) Integrated b) Isolated c) Outdated d) Old, 48. --------- can be used to make cash withdrawals and payments., a) Pass book b) ATM c) Pan card d) Aadhar card, 49. -------- is used to customers who have a bank balance., a) Debit card b) Credit card c) Pan card d) Aadhar card, 50. The ------- card holder enjoy the facility of short term borrowing for funds., a) Debit b) Credit c) PAN d) Aadhar, 51. In--------- banking, transactions are done by electronic means., a) Traditional b) outdated c) Internet d) old, 52. FDI is allowed in private insurance sector in India with a limit of ----------., a) 51% b) 26% c)49% d) 69%, 53. In banking sector, FDI limit has been increase to -------- of the paid up capital of the, bank., a) 51% b) 74% c) 49% d) 61%, 54. --------- is the process that links supply chain participants into integration operations., a) Logistic b) Retailing c) outsourcing d) wholesaling, 55. Logistic provides ----------- services., a) Slow b) Value added c) Discounted d) Free, 56. Logistics is based on ----------- approach, a) Unified b) Centralised c) Network d) decentralised, 57. ---------- is vital for international trade., a) Media service b) Logistics c) Catering d) marketing service, 58. ----------outsourcing refers to BPO that is contracted outside a company's country., a) Offshore b) Onshore c) Near shore d) Alongside shore, 59. --------- outsourcing includes internal business functions., a) Back office b) Front office c) Near office d) In office

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60. --------- outsourcing includes customer related services., a) Back office b) Front office c) Near office d) In office, 61. --------- ATMs are placed within the bank premise., a) On premise b) off premise c) Near premise d) out of premise, 62. The supply chain, also known as the ------------ network., a) Retailing b) Wholesaling c) Logistics d) Media, 63. A --------- is a payment card issued to users as a system of payment., a) Debit card b) Credit card c) Pan card d) Aadhar card, 64. E-commerce concept has emerged in the year -----------., a) 1960s b) 1970s c) 1980s d) 1990., 65. ---------- means buying and selling of goods and services over the internet., a) E-selling b) E-Commerce c) E-buying d) ERP, 66. A--------- is a web-based tool., a) Search design b) Search device c) Search engine d) Search tool, 67. --------- is the structured transmission of data between organisations by electronic, means., a) EDI b) FDI c) Logistic d) ERP, 68. --------- refers to the buying and selling of goods and services through wireless handheld, devices., a) M-commerce b) E-commerce c) EDI d) ERP, 69. --------- refers to the online selling of goods and services from manufacturer to, consumers., a) B2C b) B2B c) C2C d) C2B, 70. E-commerce between companies refers to ------------., a) B2C b) C2C c) B2B d) C2B, 71. ------- refers to simply e-commerce between private individuals., a) C2B b) C2C c) B2B d) C2B, 72. ------- refers to marketing research through internet., a) Marketing research b) Consumer research c) Online marketing research d) market, research, 73. -------- refers to electronic communication of business transactions between, organisations., a) Electronic retailing b) EDI c) Mobile commerce d) FDI, 74. --------- refers to message sent from computer to another electronically.

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a) E-mail b) Physical mail c) Fax d) Yellow pages, 75. E-commerce facilitates transactions between the customers and the organisations via----------., a) Internet b) store c) bank d) dealers, 76. E-commerce --------- cost in the long run., a) Increase b) Reduce c) does not affects d) adversely affects, 77. E-commerce permits ------------- reach., a) Local b) National c) Global d) Regional, 78. India's e-commerce market is mainly dominated by ---------- areas., a) Rural b) Urban c) Regional d) Local, 79. In E-commerce there is ----------- investments on the part of the seller., a) Lower b) Higher c) No investment d) limited, 80. ---------- is an internet based trading network for buyers and sellers to carry out B2B, commerce on the internet., a) ERP b) TPN c) RFQ d) MRP, , ************************************************, , ANSWER KEY

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Q. No., , Answer, , Q. No., , Answer, , Q. No., , Answer, , Q. No., , Answer, , 1, , B, , 21, , A, , 41, , B, , 61, , A, , 2, , A, , 22, , B, , 42, , C, , 62, , C, , 3, , B, , 23, , A, , 43, , B, , 63, , B, , 4, , B, , 24, , A, , 44, , A, , 64, , A, , 5, , A, , 25, , A, , 45, , C, , 65, , B, , 6, , B, , 26, , C, , 46, , A, , 66, , C, , 7, , C, , 27, , A, , 47, , A, , 67, , A, , 8, , B, , 28, , C, , 48, , B, , 68, , A, , 9, , A, , 29, , B, , 49, , A, , 69, , A, , 10, , A, , 30, , B, , 50, , B, , 70, , C, , 11, , B, , 31, , A, , 51, , C, , 71, , B, , 12, , C, , 32, , B, , 52, , B, , 72, , C, , 13, , B, , 33, , B, , 53, , B, , 73, , B, , 14, , A, , 34, , C, , 54, , A, , 74, , A, , 15, , B, , 35, , C, , 55, , B, , 75, , A, , 16, , C, , 36, , B, , 56, , C, , 76, , B, , 17, , A, , 37, , A, , 57, , B, , 77, , B, , 18, , B, , 38, , C, , 58, , A, , 78, , B, , 19, , B, , 39, , C, , 59, , A, , 79, , A, , 20, , B, , 40, , A, , 60, , A, , 80, , B