Page 1 : SYLLABUS, , , , B.Com. Part-I, Paper-104: Business Communication, , Pattern of Examination:, , , , , Techno, , The question paper shall comprise of two sections- A and B. Section-A shall, have a compulsory question carrying 20 marks. Section- B shall offer a choice of, , attempting any four out of six questions carrying 20 marks each., i;, , Elements of Communication: (a) Forms of Communication: Formal and Informal,, , Interdepartmental, Verbal and Nonverbal; Active Listening and Critical Thinking (b), Communication Channels (c) Communication Breakdown (d) Communicating Ethics, (ce) Soft Skills- Personality Traits; Interpersonal Skills; Leadership, , Communication in Business Environment: (a) Business Meetings, Notice, Agenda,, , Minutes (b) Press Releases (c) Corporate Communication: Internal and External, Group, Discussion, Seminars, Presentations., , Report Writing: Types of Reports, Steps in Business Report Writing, Styles, Sample, Reports, Reporting of Proceedings of a Meeting., , Letter Writing: Types of letters, Parts of Business Letters, Format of Business Letters,, , Full Block, Block, Semi Block, Simplified; Request Letters, Good News Letters,, Persuasive Letters, Sales Letters. How to make Business Letters’ Effective., , Memo Writing: Advantages, Disadvantages, Memo Format, How to write Effective, Memos- Pre Writing Stage, Writing Stage, New Writing Stage, Specimens., Job Application and Resume Writing: (a). Types of Application Letters. Solicited, and Prospecting, Specimen of Job Application Letters, (b). Resume Writing- Physical, Appearance, Layout of the Resume, Specimens, tion: Importance of Business Language; Oral, Language and Presenta al, se Importance, Characteristics, Presentation Plan, Power Point P ntation,, Visual Aids. my, logy and Business eee Role and Significance of Technology in, foe, Eat Pe Messaging and Modem Technicues like \, , mmunication, E Mail, 7 et,, , po Social Networking: Process and Precautions.