Page 1 :
Wea Consumer Rights, , TS THAT MATTER, , The Consumer in the Marketplace, , Consumers are often exploited on the, market place. Individual consumers often find |, themselves in a weak position. The consumer fy, movement is an effort to change this situation. |, , Consumer Movement, , The consumer movement arose out of, dissatisfaction of the consumers as many, a Aiea were being indulged in by the, sellers. There w —, serctnare to protect them from exploitation in educa val have oman equ o, quality of goods, , the marketplace. It took many years for organisations in India and around the world, to create, awareness amongst people., , In India, rampant food shortages, hoarding, black marketing, adulteration of edible, oil gave birth to the consumer movement in an organised form in 1960s. Till the, 1970s, consumer organisations were largely engaged in writing articles and holding, exhibitions. They formed consumer groups to look into the malpractices in ration shops., _ This movement succeeded in bringing pressure on business firms as well as government to, , correct business conduct which may be unfair and against the interests of consumers at large., ‘inally, a major step was taken by the Indian government in the form of enactment of COPRA, , Yonsumer Protection Act) in 198°., , Sonsumer Rights, , sumer can enjoy sre, , ed, (iii) Right to choo~ ~" ¢ locally known as Consumer Forums or Co, , sre are various orga” on how to file cases in the consumer courts., , 1 : nment to create awareness., , icial machinery at district, state an, , mer disputes., , | Guidelines for Consumer Protection., consumer movement. Today Consumer, , tries., , , , , , , , , rights such as—(i) Safety is everyone’s right, (//) Right to be, , Right to seek redressal, and (v) Right to represent., nsumer Protection, , They also receive, , , , , , , , , , , , , , , , d national levels have, , At the international level, International has over, , ed Consumers, us of their rights while purchasing goods and, ike informed choices. If customers want their
